The politics of reactivity: Ambivalence in corporate responses to corporate social responsibility ratings

Organizational ratings exude anxiety and allure, but relatively little is known about how managers balance resisting and mobilizing ratings. We explore this duality with a qualitative study on managerial responses to corporate social responsibility (CSR) ratings. Based on interviews focused on CSR ratings with managers of 60 companies, we induce four responses to ratings: grumbling, contestation, cherry-picking and microstatactivism. We further show how managers combine resistance and mobilization in two ambivalent engagement modes. Our analysis contributes to the literature by developing a more nuanced theory of corporate responses to organizational ratings, which demonstrates the importance of ambivalence in managing institutional pressure

Why individuals switch to using mobile payment: A migration-theoretic, empirical study

With mobile payment, individuals can buy goods and services through the use of a mobile device and wireless technology. Still, although the usage of mobile payment provides several advantages, such as a more convenient and faster paying-process, it is hardly used. Individuals rather stick with their current payment method, such as cash, EC card or credit card. In this study, we therefore try to find out, what factors would bring individuals to switch from their current payment method to mobile payment. We rely on the pull-push-mooring framework to depict the migration process from the current payment method to mobile payment. The results prove that dissatisfaction with the current payment method has a rather low influence on the intention to switch to mobile payment in comparison with other factors such as perceived usefulness or alternative attractiveness. Furthermore, switching costs have a negative influence on the intention to switch to mobile payment

The Politics of Reactivity:Ambivalence in corporate responses to corporate social responsibility ratings

Organizational ratings exude anxiety and allure, but relatively little is known about how managers balance resisting and mobilizing ratings. We explore this duality with a qualitative study on managerial responses to corporate social responsibility (CSR) ratings. Based on interviews focused on CSR ratings with managers of 60 companies, we induce four responses to ratings: grumbling, contestation, cherry-picking and microstatactivism. We further show how managers combine resistance and mobilization in two ambivalent engagement modes. Our analysis contributes to the literature by developing a more nuanced theory of corporate responses to organizational ratings, which demonstrates the importance of ambivalence in managing institutional pressure

Evaluation of ERP Oracle Netsuite System for Purchasing Management Module at PT PQR using UTAUT2 Method

The purpose of the study was to evaluate the acceptance, use, and behavior of users towards the use of ERP Oracle NetSuite systems in the Purchasing Management module by analyzing how UTAUT2’s variables affected the user acceptances towards ERP Oracle NetSuite. The research method used is the UTAUT2 method, by conducting field studies to obtain information related to PT PQR and literature studies to support the theoretical data collection and analysis method to measure the user acceptance of ERP in the Oracle NetSuite Purchasing Management module system. In this study, 52 samples were collected using the saturated sample technique questionnaires. The data was analyzed using SEM-PLS with SmartPLS 3.0. The conclusion obtained from the results of this study is to focus more on improving performance expectancy, habit, and behavioral intention in using Oracle NetSuite ERP

Physician’s Use of Mandatory Information Systems: An Exploratory Research in German Hospitals

Physician´s use of information systems remains a highly interesting area for information systems research to the recent days. Numerous studies have been conducted to investigate the enablers and inhibitors of such use. However, no study has yet provided comprehensive insights. To advance efforts in this field, this research takes a step back and investigates the issue in an exploratory research layout. 47 informants provided input accompanied by more than 40 hours of workplace shadowing in two German hospitals. \ \ Our findings show that focusing only on physicians does not help to answer the question. The root causes for successful system deployment are a combined approach to focus not only on the user but also on the process and the system. The three factors influence each other. Our findings also underline the importance of leadership and organizational setting.

Drivers and Consequences of Frustration When Using Social Networking Services: A Quantitative Analysis of Facebook Users

In this study drivers and consequences of frustration, a negative emotion when using information technology (IT), are theorized and empirically evaluated in a social networking services (SNS) usage context. For example, when users are frustrated by using SNS they might stop using these services. As the number of users mainly determines the value of SNS this paper focuses on frustration while using SNS. It is assumed that both technology and social aspects of SNS usage determine whether users feel frustrated. Empirical evidence can be provided that perceived enjoyment, envy, information overload, and social overload are antecedents of the sentiment frustration. It is also argued that frustration while using SNS will lead to dissatisfaction and discontinued usage. Based on the empirical evidence for this cohesion the paper discusses its theoretical contribution in terms of that discontinuous usage behavior is a coping strategy applied by users to minimize the frustration sentiment

A communicative-tension model of change-induced collective voluntary turnover in IT

Losing talented IT employees, the most critical strategic resource in IT, during a major organizational change can be catastrophic to the overall performance of the IS organization. This paper develops a multi-layered communicative-tension model of change-induced collective voluntary turnover from a historical case study analysis. A major organizational change at a healthcare insurance firm’s IT unit reveals the presence of three primary communicative tensions: alignment-autonomy, stability-change and expression-suppression. A group of employees, dissatisfied with the negative communicative practices employed by their managers in the midst of these communicative tensions, left the organization. A communicative-tension model of change-induced collective voluntary turnover complements and extends upon prior collective voluntary turnover research by accounting for the organizational change context and broader relational dynamics. This study offers practitioners important insights on how to manage communicative tensions during an IS organizational change to improve IT talent retention.http//: www.elsevier.com/locate/jsis2017-12-31hb2017Informatic

Continued Use of IT: An Emotional Choice

Information technology (IT) is ubiquitous in modern workplaces. Achieving the business benefits of an IT system is intimately tied up with the continued incorporation of the system into the work practices it is intended to support. What makes people incorporate IT into their practices and how do they do it? While much is known about different use behaviors, the social, cognitive and technical factors that influence use, less is known about non-use behaviors as well as the role of emotional factors in users’ choices on how to continue using a new technology post adoption. Through a longitudinal field study and a survey conducted in two universities, we examine how and why specific use patterns emerge and what the role of emotions is in this process. We find that based on emotional experiences around IT, people develop personal valuations towards an IT artifact, which are expressed in various (non-)use patterns

Power Relationships in Information Systems Security Policy Formulation and Implementation

This thesis argues that organizational power impacts the development and implementation of Information Systems (IS) Security policy. The motivation for this research stems from the continuing concern of ineffective security in organizations, leading to significant monetary losses. IS researchers have contended that ineffective IS Security policy is a precursor to ineffective IS Security (Loch et al. 1992; Whitman et al. 2001; David 2002; Solms and Solms 2004). Beyond this pragmatic aspect, there is a gap in the literature concerning power relationships and IS Security policy. This research intends to bridge the gap. The dissertation is a two phased study whereby the first phase seeks to understand the intricacies of IS Security policy formulation and implementation. In the first phase, a conceptual framework utilizes Katz\u27s (1970) semantic theory. The conceptual framework provides the theoretical foundation for a case study that takes place at an educational institution\u27s Information Technology (IT) Department. In the results, it is confirmed that a disconnect exists between IS Security policy formulation and implementation. Furthermore, a significant emergent finding indicates that power relationships have a direct impact on this observed disconnect. The second phase takes place as an in depth case study at the IT department within a large financial organization. The theoretical foundation for the second phase is based was Clegg\u27s (2002) Circuits of Power. A conceptual framework for this phase utilizes this theory. This framework guides the study of power relationships and how they might affect the formulation and implementation of IS Security policy in this organization. The case study demonstrates that power relationships have a clear impact on the formulation and implementation of IS security policy. Though there is a strong security culture at the organization and a well defined set of processes, an improvement in the process and ensuing security culture is possible by accounting for the effect of power relationships

Resistance to the implementation of learning management systems by lecturers in higher education in a developing country context

Problem Statement: The implementation and use of Information Communication Technologies (ICTs) has been ascribed as a transformative drive across the world, especially to improve the human capacity development of individuals in Higher Educational Institutions (HEIs). However, developing countries are still struggling to harness the productive capacity of their ICT resources. The ICT index of ‘access, use and skills’ in developing countries is less than 50%, whilst that for developed countries is above 75%. Whilst HEIs have incorporated ICTs, the uptake of the Learning Management Systems (LMS) is low, with the expected objectives remaining largely unachieved and the full potential of the technologies not realised. A myriad of challenges have contributed to the low uptake of ICT projects in resource-limited settings ranging from limited ICT expertise, cost and complexity of implementation, inadequate training, lack of top management support, poor organisational culture, limited infrastructure and resistance to change. Whilst these challenges play a significant role in limiting uptake, the role of user resistance to LMS implementation in HEIs has not been fully explored. Purpose of study: This study offered an explanatory critique of user resistance and its implications on low uptake of LMS in HEIs. The objective was to examine how resistance behaviours manifested from lecturers during implementation of an LMS in an HEI of a developing country context. The study identified different forms of lecturer resistance behaviours and examined how they manifested to cause low uptake of the LMS. It also analysed the nature of responses and/or strategies from management and ICT implementers towards the lecturer resistance behaviours during LMS implementation. Furthermore, the study examined how contextual factors influenced manifestation of resistance practices in relation to habitus, capital and field positions of lecturers, management and ICT implementers. Research methodology: The study adopted an interpretive research paradigm and drew on Bourdieu`s Theory of Practice (TOP) framework and the Multilevel Model of Resistance to Information Technology Implementation (MRITI) as theoretical lens, to analyse the manifestation, interaction and logic of user resistance towards LMS implementation in HEIs. The study analysed data from semi-structured interviews and project documents to highlight issues of incorporating ICTs into teaching and learning. More data and field notes came from participant observations during the implementation of the LMS (Moodle). The case of Omega University in Zimbabwe was used as a representation of an HEI in a developing country context. Key findings: User resistance affected the implementation and uptake of Moodle. The different forms of resistance behaviours that manifested from lecturers during Moodle implementation were disinterest, minimal use, refusal to use, pessimism, withdrawal, avoidance, prioritisation and delegation. The forms were classified into four episodes; apathy, passive resistance, covert resistance and active resistance. Aggressive forms of resistance were not found in this study. Delegation of responsibilities was a unique form in that it falsified and misrepresented acceptance of Moodle despite harbouring resistance tendencies; like two sides of the same coin. Resistance behaviours manifested during Moodle implementation due to initial conditions that interacted with objects and triggers of resistance to generate perceived threats in lecturers. Initial conditions were Omega`s management model, its ICT structure and ICT culture, whilst the objects of lecturer`s resistance were mostly towards ‘Moodle advocates’ and less towards ‘Moodle features’ or ‘Moodle significance’. Therefore, lecturer resistance behaviours were directed towards external rather than internal factors with regard to the LMS. The triggers of lecturer resistance were grouped into management, infrastructure and personal triggers. Perceived threats from lecturers were either fear of loss of relevance, status, jobs or increased workloads. The positive responses and/or strategies from management and ICT implementers were acknowledgment, reward innovation, rectification, effective training and user consultations, whilst the negative responses were inaction, dissuasion, enforcement, no reward for innovation, ineffective training, and absence of change management. Due to other underlying contextual factors, the nature of these responses neither reduced lecturer resistance nor enhanced the low uptake of Moodle. Contextual factors in form of differences in habitus and forms of capital influenced lecturer resistance as well as practices of management and ICT implementers during Moodle implementation. Lecturer resistance was caused by the following habitus: prior exposure to technology, age-related habitus, technophobia and pedagogical beliefs and the following forms of capital: qualifications, position, academic titles and employment status. The practices of management and ICT implementers were driven by the habitus of implementing, supporting, training of ICT projects, providing ICT infrastructure as well as developing and enforcing ICT policies. The following forms of capital motivated management and ICT implementers` practices: prestige, honour, level of Moodle expertise and university positions. Contribution of the study: The study contributed to knowledge, theory and practice. First, the study provided a deeper conceptualisation of user resistance towards the implementation of ICT projects and suggested theoretical propositions to explain how lecturer resistance manifested during the implementation of LMS in HEIs. Second, the study developed a unified conceptual framework by integrating Bourdieu`s TOP and MRITI to explain resistance practices during LMS implementation in HEIs. Third, the study provided recommendations for managers and ICT implementers in Zimbabwean HEIs and similar contextual settings, to address user resistance issues by creating effective responses and strategies aimed at improving the design, implementation and uptake of LMS in HEIs. Additionally, recommendations were provided for HEIs who wish to achieve ‘technological determinism’ and/or ‘techno-centrism’, to implement policies that equip intended technology users with all the knowledge components of TPACK (Technology, Pedagogy and Content Knowledge). Finally, technology implementers should resolve exogenous issues in the institution before system implementation to avoid users directing focus on endogenous factors. This intervention and understanding may lead to the realisation of the full potential of ICT projects and achievement of expected objectives in HEIs of developing countries