34,787 research outputs found

    Impact of Informational Social Support and Familiarity on Social Commerce Intention

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    Due to the increased popularity of social networking sites, a new platform called social commerce has emerged. Social commerce facilitates online interactions and user contributions to assist them in conducting commercial transactions. In this paper, we explore and identify factors that affect the intention to adopt social commerce. This study develops a comprehensive social commerce framework that has five key variables: Reviews and recommendations on social networking sites, customer ratings on social networking sites, trust on social networking sites, brand familiarity, and social commerce platform familiarity. Data were obtained from a survey of 310 consumers and were analyzed using Partial Least Squares PLS. The results indicate that reviews and recommendations on social networking sites, customer ratings on social networking sites, trust on social networking sites, and brand familiarity have a positive and direct influence on social commerce intention, while social commerce platform familiarity is not significant. This study contributes to consumer behavior theory by applying predictors of intention to social commerce for traditional e-commerce sites. The results also help e-commerce practitioners to improve their use of social tools

    Impact of Informational Social Support and Familiarity on Social Commerce Intention

    Get PDF
    Due to the increased popularity of social networking sites, a new platform called social commerce has emerged. Social commerce facilitates online interactions and user contributions to assist them in conducting commercial transactions. In this paper, we explore and identify factors that affect the intention to adopt social commerce. This study develops a comprehensive social commerce framework that has five key variables: Reviews and recommendations on social networking sites, customer ratings on social networking sites, trust on social networking sites, brand familiarity, and social commerce platform familiarity. Data were obtained from a survey of 310 consumers and were analyzed using Partial Least Squares PLS. The results indicate that reviews and recommendations on social networking sites, customer ratings on social networking sites, trust on social networking sites, and brand familiarity have a positive and direct influence on social commerce intention, while social commerce platform familiarity is not significant. This study contributes to consumer behavior theory by applying predictors of intention to social commerce for traditional e-commerce sites. The results also help e-commerce practitioners to improve their use of social tools

    Social Commerce as a Driver to Enhance Trust and Intention to Use Cryptocurrencies for Electronic Payments

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    The deployment of cryptocurrencies in e-commerce has reached a significant number of transactions and continuous increases in monetary circulation; nevertheless, they face two impediments: a lack of awareness of the technological utility, and a lack of trust among consumers. E-commerce carried out through social networks expands its application to a new paradigm called social commerce. Social commerce uses the content generated within social networks to attract new consumers and influence their behavior. The objective of this paper is to analyze the role played by social media in increasing trust and intention to use cryptocurrencies in making electronic payments. It develops a model that combines constructs from social support theory, social commerce, and the technology acceptance model. This model is evaluated using the partial least square analysis. The obtained results show that social commerce increases the trust and intention to use cryptocurrencies. However, mutual support among participants does not generate sufficient trust to adequately promote the perceived usefulness of cryptocurrencies. This research provides a practical tool for analyzing how collaborative relationships that emerge in social media can influence or enhance the adoption of a new technology in terms of perceived trust and usefulness. Furthermore, it provides a significant contribution to consumer behavior research by applying the social support theory to the adoption of new information technologies. These theoretical and practical contributions are detailed in the final section of the paper.This work was supported in part by the Spanish Research Agency (AEI) and in part by the European Regional Development Fund (FEDER) through project CloudDriver4Industry under Grant TIN2017-89266-R

    The Public Trust Doctrine: What a Tall Tale They Tell

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    Despite continuing hostility towards the public trust doctrine because of its potential to defeat private property rights and the will of elected representatives, the doctrine refuses to die. It continues to assure public access to and protection of certain natural resources of communal value; in fact, the doctrine\u27s geographic reach and the activities it protects have expanded beyond its original conception. It is this doctrinal accretion that has drawn the attention of Professor James Huffman, who in a recent article criticizes the ambitions of public trust scholars who see in an expansive public trust doctrine . . . a powerful tool for the protection and preservation of natural resources and the environment because, among other failings, they rely on a mythological history of the doctrine. This essay is intended as a response to Professor Huffman\u27s critique. Professor Huffinan\u27s critical assessment of the alleged mythological history of the public trust doctrine is beside the point. Indeed, as he suggests, he is tilting at windmills in trying to set the story straight. The story he criticizes has become a fact in the minds of judges who use it to justify a particular application of the doctrine. Retelling the story to prevent future applications of the doctrine could destabilize property law, which has embraced the doctrine for centuries. Even if the doctrine is a myth invented by legal scholars and judges, the legal fiction doctrine, which Professor Huffman\u27s argument implicates, justifies it. Indeed, this essay argues that the public trust doctrine is a good legal fiction because it enables new uses of the doctrine to perform a gap-filling function in the absence of positive law and, therefore, that it deserves to continue unchallenged. Because much has been written on the topic of the public trust doctrine, part II of the essay very briefly describes the doctrine\u27s origins, its major features, and its most common uses. Part III sets out Professor Huffman\u27s critique of the doctrine\u27s origins and poses as a rejoinder the legal fiction doctrine, which justifies the use of fictions in similar situations. Part IV of the essay looks specifically at the Exclusive Economic Zone (EEZ), where numbers of wild fish are in a free fall because there is no coherent, comprehensive program to regulate activities in the area. This part of the essay also discusses the phenomenon of a regulatory commons, which, according to Professor William Buzbee, arises when there is not a matching political-legal regime, leaving the underlying social ill unattended. The essay suggests that the public trust doctrine can fill the regulatory gap on the EEZ by offering an interim management regime with protective normative standards and other management tools, and thus end the stasis created by the regulatory commons that has left the EEZ\u27s resources unprotected. By highlighting the underlying social ill, application of the doctrine may actually encourage the enactment of positive law that can displace the stop gap common law regime and bring more regulatory certainty and uniformity to the area. The essay closes by asserting that, for these reasons, the public trust doctrine is a good legal fiction. Not only is the doctrine doing no harm, but its potential expansion could fill gaps in positive law and offer much needed protection for vulnerable resources of communal value. Therefore, Professor Huffman\u27s cavil against further expansion of the doctrine because of its mythic origins deserves no more attention than it has been given here

    The case of online trust

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    “The original publication is available at www.springerlink.com”. Copyright SpringerThis paper contributes to the debate on online trust addressing the problem of whether an online environment satisfies the necessary conditions for the emergence of trust. The paper defends the thesis that online environments can foster trust, and it does so in three steps. Firstly, the arguments proposed by the detractors of online trust are presented and analysed. Secondly, it is argued that trust can emerge in uncertain and risky environments and that it is possible to trust online identities when they are diachronic and sufficient data are available to assess their reputation. Finally, a definition of trust as a second-order property of first-order relation is endorsed in order to present a new definition of online trust. According to such a definition, online trust is an occurrence of trust that specifically qualifies the relation of communication ongoing among individuals in digital environments. On the basis of this analysis, the paper concludes by arguing that online trust promotes the emergence of social behaviours rewarding honest and transparent communications.Peer reviewe

    Critical review of the e-loyalty literature: a purchase-centred framework

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    Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers. The tremendous development of the Internet for both marketing and e-commerce settings, in conjunction with the growing desire of consumers to purchase online, has promoted two main outcomes: (a) increasing numbers of Business-to-Customer companies running businesses online and (b) the development of a variety of different e-loyalty research models. However, current research lacks a systematic review of the literature that provides a general conceptual framework on e-loyalty, which would help managers to understand their customers better, to take advantage of industry-related factors, and to improve their service quality. The present study is an attempt to critically synthesize results from multiple empirical studies on e-loyalty. Our findings illustrate that 62 instruments for measuring e-loyalty are currently in use, influenced predominantly by Zeithaml et al. (J Marketing. 1996;60(2):31-46) and Oliver (1997; Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill). Additionally, we propose a new general conceptual framework, which leads to antecedents dividing e-loyalty on the basis of the action of purchase into pre-purchase, during-purchase and after-purchase factors. To conclude, a number of managerial implementations are suggested in order to help marketing managers increase their customers’ e-loyalty by making crucial changes in each purchase stage

    The Challenge of Co-Religionist Commerce

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    This Article addresses the rise of co-religionist commerce in the United States—that is, the explosion of commercial dealings that take place between co-religionists who intend their transactions to achieve both commercial and religious objectives. To remain viable, coreligionist commerce requires all the legal support necessary to sustain all other commercial relationships. Contracts must be enforced, parties must be protected against torts, and disputes must be reliably adjudicated. Under current constitutional doctrine, co-religionist commercial agreements must be translated into secular terminology if they are to be judicially enforced. But many religious goods and services cannot be accurately translated without religious terms and structures. To address this translation problem, courts could make use of contextual tools of contract interpretation, thereby providing the necessary evidence to give meaning to co-religionist commercial agreements. However, contextual approaches to co-religionist commerce have been undermined by two current legal trends—one in constitutional law, the other in commercial law. The first is New Formalism, which discourages courts from looking to customary norms and relational principles to interpret commercial instruments. The second is what we call Establishment Clause Creep, which describes a growing judicial reticence to adjudicate disputes situated within a religious context. Together, these two legal developments prevent courts from using context to interpret and enforce co-religionist commercial agreements. This Article proposes that courts preserve co-religionist commerce with a limited embrace of contextualism. A thorough inquiry into context, which is discouraged by both New Formalist and many Establishment Clause doctrines, would allow courts to surmise parties\u27 intents and distinguish commercial from religious substance. Empowering the intent of co-religionist parties and limiting the doctrinal developments that threaten to undermine co-religionist commerce can secure marketplace dealings without intruding upon personal faith

    The Challenge of Co-Religionist Commerce

    Get PDF
    This Article addresses the rise of co-religionist commerce in the United States—that is, the explosion of commercial dealings that take place between co-religionists who intend their transactions to achieve both commercial and religious objectives. To remain viable, coreligionist commerce requires all the legal support necessary to sustain all other commercial relationships. Contracts must be enforced, parties must be protected against torts, and disputes must be reliably adjudicated. Under current constitutional doctrine, co-religionist commercial agreements must be translated into secular terminology if they are to be judicially enforced. But many religious goods and services cannot be accurately translated without religious terms and structures. To address this translation problem, courts could make use of contextual tools of contract interpretation, thereby providing the necessary evidence to give meaning to co-religionist commercial agreements. However, contextual approaches to co-religionist commerce have been undermined by two current legal trends—one in constitutional law, the other in commercial law. The first is New Formalism, which discourages courts from looking to customary norms and relational principles to interpret commercial instruments. The second is what we call Establishment Clause Creep, which describes a growing judicial reticence to adjudicate disputes situated within a religious context. Together, these two legal developments prevent courts from using context to interpret and enforce co-religionist commercial agreements. This Article proposes that courts preserve co-religionist commerce with a limited embrace of contextualism. A thorough inquiry into context, which is discouraged by both New Formalist and many Establishment Clause doctrines, would allow courts to surmise parties\u27 intents and distinguish commercial from religious substance. Empowering the intent of co-religionist parties and limiting the doctrinal developments that threaten to undermine co-religionist commerce can secure marketplace dealings without intruding upon personal faith

    Trust- and Distrust-Based Recommendations for Controversial Reviews

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    Recommender systems that incorporate a social trust network among their users have the potential to make more personalized recommendations compared to traditional collaborative filtering systems, provided they succeed in utilizing the additional trust and distrust information to their advantage. We compare the performance of several well-known trust-enhanced techniques for recommending controversial reviews from Epinions.com, and provide the first experimental study of using distrust in the recommendation process
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