171 research outputs found

    E-government iImplementation and adoption: the case study of Botswana Government

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    ABSTRACT The advancements in the ICT and internet technologies challenge governments to engage in the electronic transformation of public services and information provision to citizens. The capability to reach citizens in the physical world via e-government platform and render a citizen-centric public sector has increasingly become vital. Thus, spending more resources to promote and ensure that all members of society are included in the entire spectrum of information society and more actively access government online is a critical aspect in establishing a successful e-government project. Every e-government programme requires a clear idea of the proposed benefits to citizens, the challenges to overcome and the level of institutional reform that has to take place for e- government to be a success in a given context. E-government strategy is fundamental to transforming and modernising the public sector through identification of key influential elements or strategy factors and ways of interacting with citizens. It is therefore apparent that governments must first understand variables that influence citizens’ adoption of e-government in order to take them into account when developing and delivering services online. Botswana has recently embarked on e-government implementation initiatives that started with the e-readiness assessment conducted in 2004, followed by enactment of the National ICT policy of 2007 and the approval of the e-government strategy approved in 2012 for dedicated implementation in the 2014 financial year. Significant developments have taken place around national and international connectivity including initiatives that offer connectivity to citizens such as the I- partnership, community run Nteletsa projects, post office run tele-centres and Sesigo projects that have been deployed on a wider Botswana. In spite of these remarkable initiatives there is no change management strategy in place and evidence to suggest that citizens cluster groups, government employees, key influential citizens’ stakeholders and other local government administrative governing structures at district levels have been appropriately informed, consulted, engaged and participated in the design, development and implementation initiatives. This position has contributed largely to low e-readiness indices for Botswana, low PC, Internet and broadband penetration levels, which do not commensurate with levels of connectivity initiatives already in place and operational. The strategy development, which is the viability business plan for the entire project has been initiated and concluded without the appropriate input of citizens, employees and local government structures at the districts. Considering that that e-government is new and narrowly researched in Botswana. There is non existing research on both the impact of strategy factors to e-government implementation success and citizens’ involvement and participation in the e-government design and implementation through to adoption and continual use. This study therefore explores and investigates empirically the key e-government strategy influential success elements and the how citizens’ involvement and participation in e-government development can be secured, supported and facilitated towards adoption and continual future use. This culminates in the proposal of both theoretically supported and empirically validated e-government strategy framework and citizen centric conceptual model. The study is crucial as it aims understand how can influences upon success in e-government project be better understood and citizens’ stakeholder adoption of e-government enhanced to facilitate successful development of e-government in Botswana and is also timely as it comes at the time when Botswana has not yet implemented her e-government strategy, hence factors identified are critical to both strategy re-alignment and design of the citizens’ involvement and participation change management strategy to support both implementation and citizens’ adoption of e-government in Botswana. The study utilises the mixed methods research, employing both qualitative and quantitative methods to address the research question and triangulated data collection approaches used to select survey sample for two questionnaire sets carried on opinion holders within government and non government structures and ordinary citizens, use of observations on operating tele-centres, interviews with key e-government strategic stakeholders and document analysis which included e-government policies and related documentations as well as extensive review of e-government published literature including applied implementation and citizens adoption experiences of developing and developed countries. In the analysis of data the multiple regression analysis has been utilised and multivariate analysis performed to ensure linearity, normality and collinearity. The linear regression has been used to test the hypothesis through the Analysis of variance (ANOVA) technique. Keywords E-government, strategy critical success factors, key influential elements, citizen centric conceptual model, strategy framework, Botswana.Botswana International University of Science and Technology (BIUST)Botswana Embass

    Getting On: From Migration to Integration - Chinese, Indian, Lithuanian and Nigerian Migrants' Experiences in Ireland

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    Until very recently, debate about immigration policies in Ireland has focussed on questions of who, how many and what kinds of migrants can come. In Ireland, we are now seeing a shift in the discussion to concerns about how people can ‘integrate’ into an increasingly diverse Irish society. We are beginning to consider what our integration policies and framework should focus on. We are starting to realise that, when immigrants settle in a country, they have to find opportunities to ‘belong’ and participate in that country. We realise that this is as true in the practical sense (for example, in relation to employment) as in the social, political, and cultural sense. The Immigrant Council of Ireland (ICI) has been working directly with migrants in accessing their social and legal rights since our inception. Through our work, we see the barriers that migrants face in relation to economic, social, political and cultural integration in Ireland. We see on a daily basis how our immigration system can assist or prevent a migrant’s capacity to integrate or participate in Irish society at varying levels. Last year, 10,000 migrants sought information and support from the ICI. They shared experiences of problems and challenges, arising through navigating Ireland’s immigration system. Their experiences show how access to secure residency, access to family life, adequate healthcare, housing, education and employment are so often linked to one’s immigration status. Their stories demonstrate how all of these factors can act as barriers or facilitators of integration. The Irish Government is presently developing an ‘integration strategy’ for immigrants. It is in this context that the ICI wanted to further explore issues that arise through our services and work in supporting migrant communities. The ICI commissioned this study to further document the immigration and integration experiences of four nationalities, working with members of the Chinese, Indian, Lithuanian and Nigerian communities. We wanted to explore how the immigration experience of the research participants influenced their integration experience. We wanted to look at key indicators for measuring integration internationally and how these could be adapted to the Irish context. We wanted to investigate how these proposed indicators could be measured against the experiences of these key migrant communities living and contributing to Irish society. In this report, Chinese, Indian, Lithuanian and Nigerian nationals tell their migration stories. We see clearly how their migration experiences and outcomes influence their integration experiences in Irish society. Whilst the stories are different, there are common threads throughout, highlighting key considerations for us in this work in the future. For all of us, the test of the success of Ireland’s developing migration system and integration framework will be our cohesiveness as a society, with opportunity for full participation and equal outcomes for all its members. This is the right moment for Ireland to develop comprehensive integration policies and procedures to ensure that the positive migration experience is sustained. Although as a society we are new to the migration experience, we can benefit from promising practices in countries with a history of migration. To be successful in our integration policies, we must ensure that we take a holistic approach and consider the impact of related immigration and social policies. The ICI would like to thank the Migration and Citizenship Research Initiative’s researchers, the postgraduate researchers, and the community researchers for their work, and the participants who shared their experiences. In conclusion, we invite the Minister for Integration and the Office of the Minister for Integration to consider the findings and recommendations as they develop an integration framework for Ireland

    Potential and challenges of e-voting in the European Union

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    European Union Democracy Observatory (EUDO)This study was commissioned and supervised by the European Parliament’s Department for Citizens’ Rights and Constitutional Affairs at the request of the AFCO Committee. It addresses the potentials and challenges of the implementation of Internet voting in European Parliament elections. It considers the social, political, legal, and technological implications of its introduction as an alternative to on-paper ballot and builds on the recent experience of previous trials and successful e-enabled elections to issue technical recommendations regarding Internet voting in the European Union

    Central and Eastern European e|Dem and e|Gov Days 2020

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    Exploring Digital Government transformation in the EU

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    This report presents the findings of the analysis of the state of the art conducted as part of the JRC research on “Exploring Digital Government Transformation in the EU: understanding public sector innovation in a data-driven society” (DIGIGOV), within the framework of the “European Location Interoperability Solutions for eGovernment (ELISE)" Action of the ISA2 Programme on Interoperability solutions for public administrations, businesses and citizens, coordinated by DIGIT. The results of the review of literature, based on almost 500 academic and grey literature sources, as well as the analysis of digital government policies in the EU Member States provide a synthetic overview of the main themes and topics of the digital government discourse. The report depicts the variety of existing conceptualisations and definitions of the digital government phenomenon, measured and expected effects of the application of more disruptive innovations and emerging technologies in government, as well as key drivers and barriers for transforming the public sector. Overall, the literature review shows that many sources appear overly optimistic with regard to the impact of digital government transformation, although the majority of them are based on normative views or expectations, rather than empirically tested insights. The authors therefore caution that digital government transformation should be researched empirically and with a due differentiation between evidence and hope. In this respect, the report paves the way to in-depth analysis of the effects that can be generated by digital innovation in public sector organisations. A digital transformation that implies the redesign of the tools and methods used in the machinery of government will require in fact a significant change in the institutional frameworks that regulate and help coordinate the governance systems in which such changing processes are implemented.JRC.B.6-Digital Econom

    The Influence of International Organisations on the Realisation of Disability Mainstreaming in Turkey

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    This thesis examines the role of international organisations in disability mainstreaming policies in Turkey. Turkey is a particularly interesting case study, as it combines traditional values coupled with ambitions to be an internationally respected European state. International organisations include the European Union, the World Bank, the International Labour Organization, the World Health Organization, the United Nations Educational, Scientific and Cultural Organization, the United Nations Development Programme, the United Nations Children’s Fund and Organization of Islamic Cooperation. A multidisciplinary approach was taken which involved social policy, history, disability studies, international relations, and politics. The research used a case study based on analysis of 275 policy documents, 47 semi-structured and two focus group interviews. The participants have all been directly involved in decision-making processes at international and/or local level. The thesis argues that disability mainstreaming is partial and selective as a result of the interaction between the traditional values and structures in Turkey and the aims and practices of international organisations

    Education and quality of life of senior citizens

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    En la present guia s'ofereix, en primer lloc, els fonaments sobre els quals ha de construir-se qualsevol acció educativa dirigida a estudiants majors, així com els conceptes bàsics sobre qualitat de vida relacionada amb les persones majors i les necessitats i riscos específics de les persones majors, així com les oportunitats i potencialitats existents. L'increment de l'esperança de vida i de la salut aconsegueix que els majors siguen un grup cada vegada més significatiu en la nostra societat europea; actualment no solament viuen més anys i són més actius sinó també posseeixen major nivell de formació i inquietuds.This pedagogical guide is the first of the two main outcomes of the EduSenior project, the second being a tool designed to evaluate educational institutions. The guide can be used by any person interested in education for senior citizens. It introduces the main concepts of quality of life, ageing and the social context of the elderly to learn, first, about seniors' context and needs. It then explains the pedagogies, models, contents and staff skills that have the greatest impact on senior learners' quality of life. The guide also includes European information and experiences on each of these topics.En la presente guía se ofrece, en primer lugar, los fundamentos sobre los que debe construirse cualquier acción educativa dirigida a estudiantes mayores, así como los conceptos båsicos sobre calidad de vida relacionada con las personas mayores y las necesidades y riesgos específicos de las personas mayores, así como las oportunidades y potencialidades existentes. El incremento de la esperanza de vida y de la salud logra que los mayores sean un grupo cada vez mås significativo en nuestra sociedad europea; actualmente no solo viven mås años y son mås activos sino también poseen mayor nivel de formación e inquietudes
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