Open public sector information: from principles to practice

Accessible information is the lifeblood of a robust democracy and a productive economy. As part of a worldwide movement, the Australian Government is fundamentally changing the way that information is valued, managed, used and shared with others. The concept that best captures this trend, both in Australia and internationally, is the term \u27public sector information\u27 (PSI). This describes data, information or content that is generated, collected, or funded by or for the government or public institutions. PSI is a valuable resource that underpins all the essential public functions that government discharges. It can be an equally valuable resource outside government. People and business can use PSI to evaluate, respond, research, plan, discover, invent, innovate and aspire. The true value of information is realised only when others can use and build upon it to create new ideas, inventions and strategies. Open PSI is the necessary policy setting to make that happen. It requires, in essence, that government information and data is managed in a way that makes it readily discoverable, accessible and reusable by business and the community. This report details the results of a survey conducted by the Office of the Australian Information Commissioner (OAIC) on how 191 Australian Government agencies manage PSI. The survey was structured around the eight Principles on open public sector information (Open PSI principles) that were published by the OAIC in 2011. The key finding of this report is that Australian Government agencies are actively embracing an open access and proactive disclosure culture. The high response rate to this survey confirms that finding. The widespread and growing use of digital and web technologies to support a PSI transformation is another sign. There are nevertheless many policy challenges and practical obstacles that must be tackled. It is more a time of transition than fulfilment. This transition – or cultural shift – is more successful when built on four elements: agency leadership, officer innovation, community engagement and investment in information infrastructure. Those four elements were identified by agencies themselves as key issues in developing national information policy. Shortcomings in existing policies, structure and information management practices are highlighted by the survey responses: Transitioning to open access and proactive publication requires cultural change, including more active sponsorship of this philosophy by agency leaders; this is particularly important to overcome resistance or disengagement within agencies. Existing systems for record keeping, information governance, information release and user consultation are not suitably designed for the new era of open PSI, in which government information and data must be valued as a core agency asset and a national resource. Information management systems do not always apply uniformly across agencies; from an open PSI perspective there can be indefensible differences in information management practices across agency branches and locations. A great deal of valuable information is held by agencies in legacy documents that must be reformatted for digital publication; this can be a costly and technologically challenging process. Not all agencies have the technical specialisation and capacity to implement open PSI, on issues such as attachment of metadata, conformance to WCAG 2.0 and data release in an open and standards-based format. The default position of open access licensing is not clearly or robustly stated, nor properly reflected in the practice of government agencies. Agencies have been successful in identifying information that is required to be published under the Information Publication Scheme, but have not been as successful in identifying or prioritising other information that can be published through the agency website or on open data portals. Budgetary limitations hamper the capacity of agencies to be more dynamic in implementing an open PSI culture. An open PSI access strategy is vital to enable Australia to fully enjoy the economic, regulatory and cultural benefits of an open government model. Great strides to unlock PSI assets have recently been taken through the combined impact of the Government\u27s Gov 2.0 strategy, freedom of information changes, the innovation agenda, a shift in public service culture, and service delivery reform

Web Accessibility in Corporate Australia: Perceptions versus Reality

In this paper we describe the results of website audits and survey responses for organizations involved in the Australia Web Awards for 2011. 160 organizations entered their sites or sites they had developed as part of the awards, and in doing so were required to select the level of WCAG compliance for their site. Audits conducted on these sites after the awards completion showed that very few of the entrants actually met their selected level of accessibility compliance, regardless of the organization type. Survey responses from participating entrants in the AWA indicated that they were aware of the WCAG guidelines and various levels of compliance, and had experience in accessible design. Entrants also indicated knowledge of accessibility tools and methodologies, yet failed to produce sites with even rudimentary levels of accessibility. The paper concludes that whilst the Australian government is moving towards a framework of mandatory accessibility, the developers and designers involved in this study still see accessibility as largely optional

Website accessibility in Australia and the national transition strategy: Outcomes and findings

In the most recent statistics, published by the Australian Bureau of Statistics in 2012, it was reported that slightly under one in five people stated they had a disability. A further twenty-one percent of the population (4.7 million people) reported that they had a long-term health condition that did not restrict their everyday activities. This total group of people who suffer either a disability or a long-term health condition numbers 8.9 million people, or over thirty-nine percent of the Australian population. Of the people reporting a disability, 3.7 million or eighty-eight percent of that group experienced limitations in the activities of self-care, mobility or communication, or were restricted in their education or employment. (W3C, 2013c) In 2010, the Australian Government Information Management Office (AGIMO) reported that an estimated one in five Australians or 3.95 million people experienced long term impairment. Of this figure, 2.6 million, or roughly fifteen percent of the population, of people with long term impairments are under the age of 65. At that time it was stated that eighty-six percent report that they experience a core limitation, which involves their mobility or communication and may restrict either their schooling or employment. (Australian Bureau of Statistics, 2010; Begbie, 2010) According to these figures, it would appear that the number of people with disabilities that restrict their daily lives has grown in line with population growth. In June 2010,the Australian Government released the Web Accessibility National Transition Strategy (NTS) (Australian Government Information Management Office (AGIMO), 2010a). This document outlines the plan for the adoption and implementation of the Web Content Accessibility Guidelines (WCAG) Version 2.0 (W3C, 2008d). This plan provides a strategy for all government websites to conform to WCAG 2.0 Priority Level A by December 2012 and Australian Government sites to WCAG 2.0 Priority Level AA by December 2014. In Australia, the Australian Human Rights Commission (AHRC) is responsible for administering the Disability Discrimination Act of 1992 (DDA) (Australian Government, 2013a) In order to assist organisations in complying with the DDA, the AHRC has produced the World Wide Web Access: Disability Discrimination Act Advisory Notes Version 4.0 (Advisory Notes). (Australian Human Rights Commission, 2010). These Advisory Notes reinforce the NTS, but also advise all non-government website holders to ensure their websites are compliant to WCAG 2.0 (W3C, 2008d). New non-government websites must adhere to WCAG 2.0 AA, and existing website owners have until December 31, 2013 to comply with this same level. (Australian Human Rights Commission, 2010) Australians have clearly embraced using the Web as their preferred method of dealing with the various levels of government. It is estimated that there are over 4600 registered domains in the gov.au space, with more than 4.2 million documents. Australians enter the federal government web space through ‘www.australia.gov.au’ which has led the transition to WCAG 2.0 by declaring their site compliant to WCAG 2.0 AA, with some elements complying with the AAA level. (Australian Government Information Management Office (AGIMO), 2009). The purpose of this research was to determine whether such a mandated approach by way of a federal government strategy would accomplish the goal of achieving compliance with WCAG 2.0. In order to accomplish this research goal, a selection of websites from government websites was assessed on a regular basis to observe their accessibility changes during the period of the NTS. In addition, this study included websites from non-government sites in order to observe their accessibility changes and also to compare these results with the government website results. The websites were selected in a targeted sample approach in an attempt to choose websites that would enable comparison of the accessibility results. For instance, the same category of websites from each state was selected including the state library, health, disability services, job search, emergency services and business development. Federal government websites were chosen to reflect these same categories plus additional websites with which it was considered Australians had the most contact, including but not limited to broadcasting, tax, health, and information services. The not-for-profit websites chosen represented those considered most well-known, while those selected for the government-affiliated category included a university from each state plus two utilities. The corporate website category included representatives from large corporations such as banks, airlines, mining companies and major shopping as well as representatives selected from organisations such as telecommunications, travel, public transportation, telecommunications and multimedia. In the local government category, the capital city and next largest city in terms of population was chosen from each state. The selection of websites was done in consultation with academic supervisors, members of the W3C as well as in consultation with staff at the Australian Government Information Management Office. Barriers in achieving compliance with WCAG 2.0 and critical success factors for those organisations which achieved the greatest level of compliance were identified both through the evaluation data and also through the surveys conducted throughout the research. The lack of a unified methodology for testing the websites for accessibility was highlighted as an area which needs to be addressed if the Government is to be able to conduct checks on agencies to monitor their progress toward achieving compliance with these accepted standards. The results of this research demonstrate that very few organisations succeeded in meeting even Level A of WCAG by the deadline of December 31, 2012. It is clear however that the government websites achieved greater compliance scores than non-government. In particular, the federal government websites both started as the most accessible and retained that position to the end of the data collection period. While very few websites in this research were successful in achieving compliance with WCAG 2.0 to even Level A, the NTS was successful in the raising of awareness of the issues and requirements of website accessibility, particularly for government agencies. Conversely, this means that the gap between the accessibility of government and non-government websites has widened which is clearly demonstrated by the results of this research

National governments doing business on-line : an Australian look at current practice and future hazards

Governments around the world are taking advantage of the numerous benefits offered by the World Wide Web in order to provide client services to citizens. Australia has been a leader in this trend. The literature in this area focuses primarily on the pragmatic issues such as governmental accountability and transparency, interactivity, policy making, security and privacy, quality and costs. Along with the positive accounts of eGovernment development, however, some concerns are emerging in the literature. This paper examines such issues with particular reference to national governments. Although Australia can be proud of its position as a leader in bringing government business to the Web, it must also be cognisant of the concerns about eGovernment that are being more widely identified.<br /

Website accessibility issues in Western Australian public libraries

Website accessibility is a very real and pressing issue for public libraries internationally. Tim Berners-Lee credited with founding the Web, states The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect. (Henry & McGee, 2010). There is wide-spread support for adherence to the Web Content Advisory Guidelines Version 1.0 and 2.0 (WCAG) throughout Federal, State and Local levels of government in Australia. The Guidelines have also been affirmed by the Australian Human Rights Commission, disability advocacy groups such as Vision Australia, and the Australian Library and Information Association. The Australian Government issued a press release in February 2010 which mandates conformance with WCAG 2.0 by 2015 for all government sites. In order to accommodate this, a new transition strategy has been provided by the Australian Government. While adherence to the Guidelines is clearly mandated, the level of adherence within the public libraries in Western Australia has not been tested until now. Public libraries, by their very nature, should be providing an equality of access to their collections and services. This research assesses the level of adherence to the Web Content Advisory Guidelines (Version 1.0 and 2.0) of public libraries within Western Australia. Through on-line website accessibility evaluation tools, manual checklists, surveys and interviews, this research identifies the level of compliance to these Guidelines as well as the implementation barriers and level of understanding within Western Australia. The assessment of the website accessibility of public libraries in Western Australia operated as a case study methodology incorporating both quantitative and qualitative assessment tools. An analysis of the research methods and findings is provided in this dissertation. The findings of the research demonstrate that at present no public library website in Western Australia with an on-line catalogue link, other than the State Library of Western Australia, conforms to the WCAG Version 1.0 or 2.0 at any level of compliance. Libraries identify a number of barriers to implementation of the guidelines including lack of understanding of the necessity of compliance, lack of understanding of the benefits of compliance, time and cost. The theoretical framework suggested in this research suggests that with increased understanding of the issues and increased support, libraries should be in a better position to work toward website accessibility

Accessibility of mainstream services for Aboriginal Victorians

This audit assessed the accessibility of mainstream services such as hospitals, maternal and child health services, schools and kindergartens, and community and public housing for Aboriginal Victorians, and found little improvement in outcomes. Summary The Victorian Aboriginal population was around 47 000 at the 2011 census, making up around&nbsp;0.9 per cent of the overall population. Aboriginal Victorians experience considerable disadvantage compared to the non-Aboriginal population, with higher perinatal mortality, higher disability rates and lower literacy and numeracy outcomes. The Victorian Aboriginal Affairs Framework 2013–18 (VAAF) outlines criteria to apply to service design and delivery to ensure that services are accessible, and a set of targets relating to closing the gaps and ensuring that Aboriginal Victorians receive equitable access to mainstream services. This audit assessed the accessibility of mainstream services such as hospitals, maternal and child health services, schools and kindergartens, and community and public housing for Aboriginal Victorians. The audit found little improvement in outcomes, and in some cases, the gap has worsened. However, access to hospitals, maternal and child health services, housing services and kindergarten has improved. An absence of effective leadership and oversight has affected mainstream service delivery over many years. The Secretaries’ Leadership Group on Aboriginal Affairs is responsible for overseeing implementation of VAAF and has not been effective. Without strengthened oversight and improved collaboration between departments, VAAF will not be implemented effectively and its intended outcomes are not likely to be achieved

Interventions early in school as a means to improve higher education outcomes for disadvantaged students

No abstract available

Principles of the Higher Education and Research Reform Bill 2014, and related matters

This Senate report recommends that the Higher Education and Research Reform Bill 2014 be rejected by the Senate. Overview The Senate Education and Employment References Committees\u27 inquiry and report looked at: (a) the principles of the Higher Education and Research Reform Bill 2014; (b) alternatives to deregulation in order to maintain a sustainable higher education system; (c) the latest data and projections on student enrolments, targets, dropout rates and the Higher Education Loans Program; (d) structural adjustment pressures, and the adequacy of proposed measures to sustain high quality delivery of higher education in Australia’s regions; (e) the appropriateness and accuracy of government advertising in support of higher education measures, including those previously rejected by the Senate; (f) research infrastructure; and (g) any other related matter