Development and Deployment of VoiceXML-Based Banking Applications

In recent times, the financial sector has become one of the most vibrant sectors of the Nigerian economy with about twenty five banks after the bank consolidation / merger exercise. This sector presents huge business investments in the area of Information and Communication Technology (ICT). It is also plausible to say that the sector today is the largest body of ICT services and products users. It is no gainsaying the fact that so many Nigerians now carry mobile phones across the different parts of the country. However, applications that provide voice access to real-time banking transactions from anywhere, anytime via telephone are still at their very low stage of adoption across the Nigerian banking and financial sector. A versatile speech-enabled mobile banking application has been developed using VXML, PHP, Apache and MySQL. The developed application provides real-time access to banking services, thus improving corporate bottom-line and Quality of Service (QoS) for customer satisfaction

Development of Telephone-based e-Learning Portal

The proliferation of mobile phones in Nigeria, particularly among the student community, has continued to inspire the development and delivery of e-Learning applications. Most of the existing web-based e-Learning applications do not support nomadic voice-based learning (i.e. learning on the move through voice), and consequently do not provide a speedy access to information or enquiries on demand. Internet access is required to get every bit of information from most school portal system, which is not directly available to everyone. Lack of provision for voice in the existing web applications excludes support for people with limited capabilities such as the visually impaired and physical disabilities. In this paper, we present a design and development of a prototype telephone-based e-Learning portal that will be used for course registration and examination. This study is part of an ongoing e-Learning project involving the following modules: enrollment, course registration and examination, enquiries/information, messaging/collaboration, e-Learning and library. The prototype application was developed using VoiceXML for the voice user interface(VUI), PHP for database queries, Apache as the middle-ware and MySQL database as back-end. A unified modelling language (UML) was used to model and design the application. The proposed e-Learning system will compliment the web-based system in other to meet the needs of students with a range of disabilities such as visual impairment, repetitive strain injury, etc, that make reading and writing difficult. It also makes multiple platforms available to all users as well as boosting access to education for the physically challenged, particularly the sight impaired in the developing countries of the world. In institutions where students are not allowed to use mobile phones or where cost is an issue, then the alternative is the use of PC-phone

Design and evaluation of acceleration strategies for speeding up the development of dialog applications

In this paper, we describe a complete development platform that features different innovative acceleration strategies, not included in any other current platform, that simplify and speed up the definition of the different elements required to design a spoken dialog service. The proposed accelerations are mainly based on using the information from the backend database schema and contents, as well as cumulative information produced throughout the different steps in the design. Thanks to these accelerations, the interaction between the designer and the platform is improved, and in most cases the design is reduced to simple confirmations of the “proposals” that the platform dynamically provides at each step. In addition, the platform provides several other accelerations such as configurable templates that can be used to define the different tasks in the service or the dialogs to obtain or show information to the user, automatic proposals for the best way to request slot contents from the user (i.e. using mixed-initiative forms or directed forms), an assistant that offers the set of more probable actions required to complete the definition of the different tasks in the application, or another assistant for solving specific modality details such as confirmations of user answers or how to present them the lists of retrieved results after querying the backend database. Additionally, the platform also allows the creation of speech grammars and prompts, database access functions, and the possibility of using mixed initiative and over-answering dialogs. In the paper we also describe in detail each assistant in the platform, emphasizing the different kind of methodologies followed to facilitate the design process at each one. Finally, we describe the results obtained in both a subjective and an objective evaluation with different designers that confirm the viability, usefulness, and functionality of the proposed accelerations. Thanks to the accelerations, the design time is reduced in more than 56% and the number of keystrokes by 84%

Real time speech translator

This document is written to report on my work on the Real Time Voice Translator Project, the project I carried out as my final thesis project during the academic year 2007‐2008. During this period I have been working in the Research and Development Center (RDC) for Mobile Applications, a department of the Czech Technical University (CTU) in Prague. In the RDC I was a member of the Automatic Call Center Project (ACC Project) team, and within it, I was assigned to carry out the Real Time Voice Translator Project. The Automatic Call Center Project (ACC Project), now renamed to Voice2Web Project, is a project carried out by the Research and Development Center. The RDC is a department inside the Electro Technical Faculty of the CTU that carries out Research and Development projects regrding the Information Technologies (IT). Some of its partners are IBM, Vodafone and Ericson, who the RDC is doing projects for.  The ACC Project began on 2007 and its aim is to develop Voice Applications, within the IBM and RDC agreement, using IBM Voice Technologies and whatever open standards or open source software. IBM is an ACC Project partner and provides financing for it. It also provides hardware and software licenses to the ACC Project and gives us support. The members of the ACC Project are developing several Voice Applications at the same time, all them following the ACC Project purposes.   Although this document is focused on the Real Time Voice Translator Project, it will also explain in the introduction some aspects of the ACC Project. This is because the Real Time Voice Translator Project has a lot of points in common with it and it is worth, to understand it well, understand some points of the ACC Project as well. 

VXML: AN ALTERNATIVE SOLUTION TO ACCESSING WEBSITE'S CONTENTS

Career Center Phone-based Application (CCPA) is a support tool for a career website that is developed using VoiceXML technology which allows users to access the contents of the website via phone call. The use of VoiceXML technology that connects the callers to the application via Public Switched Telephone Network (PSTN) has made the phone-based application accessible by any types of telephone, anywhere around the globe. CCP A work the same as SMS career tool that provides alternative to receive and update the website's content other than using Internet connection. However, this CCPA provides more than just receiving job alerts and applying for a job via SMS. With CCPA, the callers will have a new experience that is like "talking" with the content of the website. Here, callers may retrieve the company's profile, submit voice inquiries, authenticate/validate users for login, retrieve latest I 0 job opportunities that is available on the website and apply for a job where all are made via phone call. This is a new environment for career-based application that allows command and output presented in speech format plus, it will be the first VoiceXML-based application in Malaysia. User Centric Design (UCD) approaches has been selected to develop CCP A as it focuses on users' requirements and preferences while the Be Vocal cafe is chosen as an ASP to develop, test and host the voice application. This working CCP A has been tested using Black Box Testing on Vocal Scripter that is a real simulation of telephone. Vocal Scripter is used as it is cost free and effective plus, the application works when it runs perfectly on Vocal Scripter. Some testing using real telephones also have been conducted. As the result of this development, 5 main modules are implemented which are the general section that covers the welcome message, main menu and global help and menu links, voice inquiry section, users authentication section, job post retrieval section and job application section. In near future, the CCP A should be improved with Mixed Initiative Dialog approach that will provide a great call experience, enabled to support Malay Language and personalized to provide different and unique way of entertaining each of callers. In conclusion, this project will definitely initiate and encourage VoiceXML applications' development in Malaysia

Staging Transformations for Multimodal Web Interaction Management

Multimodal interfaces are becoming increasingly ubiquitous with the advent of mobile devices, accessibility considerations, and novel software technologies that combine diverse interaction media. In addition to improving access and delivery capabilities, such interfaces enable flexible and personalized dialogs with websites, much like a conversation between humans. In this paper, we present a software framework for multimodal web interaction management that supports mixed-initiative dialogs between users and websites. A mixed-initiative dialog is one where the user and the website take turns changing the flow of interaction. The framework supports the functional specification and realization of such dialogs using staging transformations -- a theory for representing and reasoning about dialogs based on partial input. It supports multiple interaction interfaces, and offers sessioning, caching, and co-ordination functions through the use of an interaction manager. Two case studies are presented to illustrate the promise of this approach.Comment: Describes framework and software architecture for multimodal web interaction managemen

EVResponse - Moving Beyond Traditional Emergency Response Notification

Federal, state and local governmental agencies have been investing considerably in emergency response management systems to assist crisis management officers in the assessment, mitigation and response to emergency situations. In crisis management contexts, the timeliness of a response may be determined with reference to a fixed instant in the form of an absolute action threshold. This establishes the last possible point in time where any sort of solution is available. Once an action threshold is passed, a crisis is no longer containable; whatever adverse consequences a problem portends are thereafter inescapable. In this paper, we describe a special GIS-based response management system, EVResponse that combines GIS capabilities with web based voice translation technologies such as VoiceXML to effectively coordinate the pre, current and post crisis management activities. VoiceXML provides open standards based methodology to facilitate the integration and communication of emergency response systems with existing disaster planning systems. The EVResponse application uses web services to provide real-time reporting capabilities to both decision makers and first response units