Users' trust in information resources in the Web environment: a status report

This study has three aims; to provide an overview of the ways in which trust is either assessed or asserted in relation to the use and provision of resources in the Web environment for research and learning; to assess what solutions might be worth further investigation and whether establishing ways to assert trust in academic information resources could assist the development of information literacy; to help increase understanding of how perceptions of trust influence the behaviour of information users

Security in Pervasive Computing: Current Status and Open Issues

Million of wireless device users are ever on the move, becoming more dependent on their PDAs, smart phones, and other handheld devices. With the advancement of pervasive computing, new and unique capabilities are available to aid mobile societies. The wireless nature of these devices has fostered a new era of mobility. Thousands of pervasive devices are able to arbitrarily join and leave a network, creating a nomadic environment known as a pervasive ad hoc network. However, mobile devices have vulnerabilities, and some are proving to be challenging. Security in pervasive computing is the most critical challenge. Security is needed to ensure exact and accurate confidentiality, integrity, authentication, and access control, to name a few. Security for mobile devices, though still in its infancy, has drawn the attention of various researchers. As pervasive devices become incorporated in our day-to-day lives, security will increasingly becoming a common concern for all users - - though for most it will be an afterthought, like many other computing functions. The usability and expansion of pervasive computing applications depends greatly on the security and reliability provided by the applications. At this critical juncture, security research is growing. This paper examines the recent trends and forward thinking investigation in several fields of security, along with a brief history of previous accomplishments in the corresponding areas. Some open issues have been discussed for further investigation

How buyers perceive the credibility of advisors in online marketplace: review balance, review amount and misattribution

In an online marketplace, buyers rely heavily on reviews posted by previous buyers (referred to as advisors). The advisor’s credibility determines the persuasiveness of reviews. Much work has addressed the evaluation of advisors’ credibility based on their static profile information, but little attention has been paid to the effect of the information about the history of advisors’ reviews. We conducted three sub-studies to evaluate how the advisors’ review balance (proportion of positive reviews) affects the buyer’s judgement of advisor’s credibility (e.g., trustworthiness, expertise). The result of study 1 shows that advisors with mixed positive and negative reviews are perceived to be more trustworthy, and those with extremely positive or negative review balance are perceived to be less trustworthy. Moreover, the perceived expertise of the advisor increases as the review balance turns from positive to negative; yet buyers perceive advisors with extremely negative review balance as low in expertise. Study 2 finds that buyers might be more inclined to misattribute low trustworthiness to low expertise when they are processing high number of reviews. Finally, study 3 explains the misattribution phenomenon and suggests that perceived expertise has close relationship with affective trust. Both theoretical and practical implications are discussed

Assessing digital preservation frameworks: the approach of the SHAMAN project

How can we deliver infrastructure capable of supporting the preservation of digital objects, as well as the services that can be applied to those digital objects, in ways that future unknown systems will understand? A critical problem in developing systems is the process of validating whether the delivered solution effectively reflects the validated requirements. This is a challenge also for the EU-funded SHAMAN project, which aims to develop an integrated preservation framework using grid-technologies for distributed networks of digital preservation systems, for managing the storage, access, presentation, and manipulation of digital objects over time. Recognising this, the project team ensured that alongside the user requirements an assessment framework was developed. This paper presents the assessment of the SHAMAN demonstrators for the memory institution, industrial design and engineering and eScience domains, from the point of view of user’s needs and fitness for purpose. An innovative synergistic use of TRAC criteria, DRAMBORA risk registry and mitigation strategies, iRODS rules and information system models requirements has been designed, with the underlying goal to define associated policies, rules and state information, and make them wherever possible machine-encodable and enforceable. The described assessment framework can be valuable not only for the implementers of this project preservation framework, but for the wider digital preservation community, because it provides a holistic approach to assessing and validating the preservation of digital libraries, digital repositories and data centres

TAPESTRY:A Blockchain based Service for Trusted Interaction Online

We present a novel blockchain based service for proving the provenance of online digital identity, exposed as an assistive tool to help non-expert users make better decisions about whom to trust online. Our service harnesses the digital personhood (DP); the longitudinal and multi-modal signals created through users' lifelong digital interactions, as a basis for evidencing the provenance of identity. We describe how users may exchange trust evidence derived from their DP, in a granular and privacy-preserving manner, with other users in order to demonstrate coherence and longevity in their behaviour online. This is enabled through a novel secure infrastructure combining hybrid on- and off-chain storage combined with deep learning for DP analytics and visualization. We show how our tools enable users to make more effective decisions on whether to trust unknown third parties online, and also to spot behavioural deviations in their own social media footprints indicative of account hijacking.Comment: Submitted to IEEE TSC Special Issue on Blockchain Services, May 201

Bridging the gap between human and machine trust : applying methods of user-centred design and usability to computer security

This work presents methods for improving the usability of security. The work focuses on trust as part of computer security. Methods of usability and user-centred design present an essential starting point for the research. The work uses the methods these fields provide to investigate differences between machine and human trust, as well as how the technical expressions of trust could be made more usable by applying these methods. The thesis is based on nine publications, which present various possibilities to research trust with user-centric methods. The publications proceed chronologically and logically from the first user interviews about trust, trusting attitudes and behaviours in general to the actual design and usability testing of user interfaces for security applications, finally presenting the outcomes and conclusions of the research. The work also presents a review of relevant previous work in the area, concentrating on work done in the fields of usability and user-centred design. The work is of cross-disciplinary nature, falling into the areas of human-computer interaction, computer science and telecommunications. The ultimate goal of the conducted research has been to find out 1) how trust is to be understood in this context; 2) what methods can be used to gain insight into trust thus defined; and, finally, 3) what means can be used to create trust in the end users in online situations, where trust is needed. The work aims at providing insight into how trust can be studied with the methods provided by user-centred design and usability. Further, it investigates how to take understanding of trust formation in humans into account when attempting to design trust-inducing systems and applications. The work includes an analysis and comparison of the methods used: what kinds of methods to study trust exist in the field of usability and user-centred design. Further, it is evaluated, what kind of results and when can be reached with the different methods available, by applying a variety of these methods. Recommendations for the appropriate application of these methods when studying the various parts of trust is one of the outcomes. The results received with the methods used have also been compared with results received by others by applying alternative methods to the same research questions. On a conceptual level, the work contains an analysis of the concept of trust. It also contains a brief investigation into both technical and humane ways to express trust, with a comparison between the two