User-Centered Design and Evaluation of an Augmented Reality-based Decision Support Prototype for Ambulance Workers

Master's thesis in Information- and communication technology (IKT590)Background: The demand for healthcare services is increasing globally, and there is a need for improved, sustainable health services. The Norwegian Ministry of Health and Care Services highlights the need for improved coordination between the various health-care providers to ensure a cohesive patient journey. Ambulance services play an important role in the early phases of the patient journey. There is an increasing demand for per-forming clinical tasks in ambulance services while having limited support. Objective: The main objective of this study is to investigate how technological solutions can increase information availability and decision support for ambulance workers while they are providing emergency care. Five research questions were formulated, looking into how Augmented Reality (AR) can potentially support ambulance workers in providing emergency care. Keywords: Prehospital emergency care, Ambulance workers, Clinical decision support, Augmented reality, User involvemen

Learning in an age of digital networks

The final years of the twentieth century and early years of the twenty first century have been marked by the rapid rise of digital and networked technologies. Some have even called it a paradigm shift and suggested that it will lead to a dramatic change in the way young people learn (Tapscott and Williams, 2010). As with all commentary on new technologies we should beware of being carried away with the excitement of the new. There is a recurrent innovation cycle beginning with over excitement followed by disappointment and once the reaction has set in against the new it is followed by a move away to yet another new technology, often before a proper assessment and evaluation of the previous cycle can take place. Equally we must be careful not to ignore the profound changes that are taking place and how they may affect universities and learning in society more generally. A recent description by a UK based think tank Demos characterized the kind of university that is emerging from the engagement with new digital and networked technologies as the 'edgeless university' (Bradwell, 2009). The term edgeless is borrowed from work on the city that suggests edgeless cities have the function of cities without being organized in their classic form. In the same way the Demos pamphlet suggests that the university retains an identifiable function but the functions of the university are no longer confined to a single institution nor are they confined to higher education institutions more broadly. Over a decade ago Brown and Duguid (2000) identified the core functions of universities as the capacity to grant degrees, to accredit students and to provide the warrant that guaranteed the credentials obtained by the students from the university. They also suggested that the introduction of what were then new technologies would lead to an increased focus on these core functions. The core role remains in the edgeless university but the boundaries to these may alter. This article tries to provide a way of thinking about new technologies that manages to balance these two conflicting needs. It identifies some current ways of thinking about the changes taking place in universities that are related to digital and networked technologies and to assess their impact. It then goes on to suggest the kinds of choices we may have to make in relation to new technologies at a variety of levels, the personal, the institutional and in terms of society in general. The edgeless university is associated with broad technological change but whether such change is inevitable is still an issue that needs to be discussed

Software Usability

This volume delivers a collection of high-quality contributions to help broaden developers’ and non-developers’ minds alike when it comes to considering software usability. It presents novel research and experiences and disseminates new ideas accessible to people who might not be software makers but who are undoubtedly software users

Adaptive dashboard for IoT environments: application for senior residences

Les tableaux de bord sont de puissants outils électroniques qui peuvent fournir des informations exploitables et utiles pour une intervention rapide et une prise de décision éclairée. Ils peuvent être particulièrement bénéfiques pour favoriser un vieillissement en bonne santé en fournissant aux professionnels de la santé un aperçu en un coup d'œil des conditions du patient (par exemple, les personnes âgées). Alors que la population des personnes âgées augmente dans plusieurs pays, dont le Canada, un grand nombre d'entre eux seront forcés de déménager dans des résidences pour personnes âgées pour des raisons telles que la fragilité, la démence ou le sentiment de solitude. Cette population importante de personnes âgées augmentera la charge de travail des infirmières et des professionnels de la santé travaillant dans ces lieux, en raison du fait que les personnes âgées ont besoin de visites fréquentes et d'une surveillance en raison de leur état de santé. Ce problème a le potentiel de mettre plus de pression sur le système de santé déjà tendu dans les prochaines années. La pénurie d'infirmières et de main-d'œuvre rend la situation plus grave, en particulier dans les pays développés. Il faudrait donc prendre des initiatives pour soutenir les soignants de ces résidences. Le tableau de bord peut jouer un rôle clé pour aider les professionnels de la santé dans leurs tâches car il peut fournir des informations en un coup d'œil et en temps réel sur la situation actuelle. De nos jours, avec les progrès technologiques dans les dispositifs de détection et l'infrastructure IoT ainsi qu'un accès Internet élargi, la surveillance des patients à distance est devenue une option réalisable. Par ailleurs, en utilisant un tableau de bord, les professionnels de la santé peuvent visualiser les informations collectées à distance pour surveiller les personnes âgées vivant dans des résidences, ce qui fera gagner un temps considérable aux professionnels de la santé et les aidera à servir plus de patients. Cependant, il est important de considérer que les résidences pour personnes âgées accueillent généralement un grand nombre de résidents et les professionnels de la santé qui les desservent. Chaque professionnel de la santé est motivé par certains objectifs et exécute des tâches précises selon des priorités différentes. Cette différence change la façon dont chaque fournisseur de soins de santé utilisera le tableau de bord, car ils ont besoin d'informations qui les aident dans leurs tâches principales. Les informations qu'un groupe de professionnels de la santé trouve bénéfiques peuvent ne pas être utiles pour un autre groupe. Ainsi, la méthode de visualisation utilisée pour un individu peut ne pas être significative pour un autre. Par conséquence, les informations doivent être présentées de manière personnalisée et adaptée à un utilisateur ciblé. Il est important de souligner que la visualisation appropriée des informations dans les tableaux de bord est un facteur clé pour offrir une valeur réelle aux utilisateurs. Cette diversité de besoins, de préférences et de priorités doit être prise en compte tout au long de l'élaboration du tableau de bord. En raison de la diversité des rôles et des intérêts existant dans les résidences pour personnes âgées, et compte tenu du coût élevé du développement du tableau de bord, il est très difficile de développer des tableaux de bord séparés pour chaque partie. Cependant, les solutions existantes dans la littérature sont développées à l'aide de méthodes statiques et se concentrent sur la satisfaction des besoins d'un groupe particulier. Ces approches limitent les capacités des tableaux de bord existants à s'adapter aux besoins des différentes personnes. Dans cette étude, nous présentons AMI-Dash comme une tentative de réalisation d'une solution de tableau de bord qui permet une conception dynamique et une visualisation appropriée des informations pour plusieurs groupes. Notre solution vise à fournir les bonnes informations aux bonnes personnes en minimisant le temps nécessaire pour fournir un tableau de bord aux professionnels la santé, afin de les aider dans l'exercice de leurs fonctions en accédant à des informations exploitables. Nous avons également évalué notre solution sous deux aspects : l'évaluation de l'interaction homme-machine et l'évaluation technique. Le résultat de notre évaluation montre que la solution proposée peut satisfaire à la fois les exigences de l'utilisateur final et les exigences techniques tout en maintenant un haut niveau de satisfaction.Abstract: Dashboards are powerful electronic tools that can provide actionable insights for timely intervention and wise decision-making. They can be particularly beneficial to support healthy aging by providing healthcare professionals with at-a-glance overview of health conditions of patients (e.g., older adults). As the population of older adults is increasing in several countries including Canada, a large number of them will be forced to move to Senior Residences due to reasons like frailty, dementia or loneliness. This swelled senior population will increase the workload of nurses and health professionals working in these places, due to the fact that older adults need frequent visits and monitoring because of their health condition. This issue has the potential to put more pressure on the already stretched healthcare system in the next years. The situation is aggravated when it is coincided with the shortage of nurses and workforce especially in developed countries. Therefore, initiative should be taken to support healthcare professionals in these residences. Dashboard can play a key role to support healthcare professionals in their tasks as it can provide real-time information about the current situation in more helpful visualization form. Nowadays, with technological advancements in sensing devices and IoT infrastructure along with broadened internet access, remote patient monitoring has become a feasible option. By utilizing a dashboard, healthcare professionals can visualize information collected remotely to monitor patients/ older adults living in senior residences, which will save a considerable time of healthcare professionals and support them to serve more patients. However, it is important to consider that senior residences usually host a large number of older adults and healthcare professionals that serve them. Each healthcare professional is driven with certain goals, and they have different tasks and priorities. This difference, change how each healthcare professional will utilize the dashboard, as they need information that helps them in their main tasks. The information that a group of healthcare professionals find beneficial might not be useful for another group, and the visualization method used for an individual might not be meaningful for another. Therefore, information should be presented in a personalized way to the targeted user. It is important to emphasize that appropriate visualization of interesting information, in dashboards is a key factor to deliver real value to dashboard users. Due to the variety of roles and interests that exists in senior residences, and considering high development cost of a dashboard, developing separate dashboards for each party is not only difficult but also time consuming. Still, existing solutions in the literature are developed using static methods and they focused on satisfying the needs of a particular group in their domain. These approaches limited the capabilities of existing dashboards to adapt to the needs of different people. We argue that dashboard has to be tailored in order to address the diversity in needs, preferences and priorities of healthcare professionals. In this study we introduce AMI-Dash as an attempt to achieve a dashboard solution that allows dynamic design and information visualization. Our solution focused on providing the right information to the right people while minimizing the time required to deliver a dashboard to health professionals, so that supporting them in performing their duties by accessing timely and actionable information. We also evaluated our proposed solution from two aspects: Human-Computer Interaction Evaluation and Technical Evaluation. The result of our evaluation shows that proposed solution can satisfy both end-user and technical requirements while maintaining a high-level of satisfaction among users

Enhancing the campus experience: Helping international students to adapt to North American campus life

This thesis investigates how culture adaption topic can be applied to a design solution by enhancing international students experience on North American campus. Each year more than half a million international students enroll in American colleges and universities. Many will spend several years on a campus working toward their degree. Most of them arrive with clear academic goals, but they may have no clue what their social lives will be like. In that case, a common phenomenon that most of the international students need to get along with is called “Culture Shock”, which involves culture and academic adapting difficulties, limited social contact with host nationals. While some educators and researchers have been studying on this issue and also considered the constructive suggestions, unfortunately, how to solve the culture shock on campus is rarely applied in interaction design area. To become a feasible design solution rather than just a suggestion, the approach to solve culture adjustments must be integrated into campus life. In this thesis, I propose a vision mobile-based campus application to provide international students useful information on the campus from four dimensions of culture difference: cognition, psychology, behavior and phenomenon. It aims to help international students adapt North American campus life and build social network with host nationals. In addition, providing some basic campus living information to the first-time students. Both qualitative data and quantitative data were collected through online questionnaires, interviews, and existing frameworks. Also, I will address the approach of implementing business model design and distributed user needs into the design outcome. In the end, a heuristic evaluation and a usability testing will be addressed to discuss refining the design outcomes. As a result, I would like to see how effectively and widely that culture differences can be implemented into campus in the future. Ideally, it is able to help international students to diminish the “cultural gap” between host nationals. It is my goal the design solution will help them adapt to culture differences, jump out of their comfort zoom, integrate with the diversity of campus life

Development and evaluation of a smartphone-based system for inspection of road maintenance work

Abstract. In the road construction industry, doing work inspection is a laborious and resource-consuming job because of the distributed work site. Contractors in Finland require to capture photos of every road fix they have done as proof of their work. It is well-established that with the help of smartphone technology, these kinds of manual work can be reduced. This thesis aims to develop and evaluate a smartphone-based system to capture video evidence of task completion. The system, designed and developed in this thesis, consists of an Android application named ’Road Recorder’ and a web tool for managing the content collected by Road Recorder. While mounted to a vehicle’s dashboard used in construction work, the Road Recorder can record the videos of road surface and geo-location information and some other metadata and send them to a remote server that is inspected using the web tool. Users of different backgrounds were given the system to accomplish some tasks and were observed closely. The users were interviewed at the end, and responses were analyzed to find the usability of the applications. The results indicate the high usability of the Road Recorder application and reveal possible improvements for the Road Recorder management web application. Overall, Road Recorder is a great step towards the automation of such construction work inspection. Though there were some limitations in the evaluation process, it demonstrates that Road Recorder is easy to use and can be a useful tool in the industry

Development of a Tridimensional Measuring Application For iPads

In today’s fast-paced distribution centers workers and management alike are constantly searching for the quickest and most efficient way to package items for distribution. Even with the advancement of app-oriented solutions to a variety of problems across many industries there is a distinct unmet need in distribution environments for an application capable of increasing the efficiency and accuracy of packaging items. This senior project focused on the development and testing of an application utilizing the Structure Three Dimensional Sensor and a 4th generation iPad to scan an object or group of objects to be packaged and determine the overall dimensions (length, width, & height) of the minimum sized package necessary to contain the objects. In cooperation with a Computer Science student, two Industrial Technology students developed multiple iterations and alternate methods of testing to determine and optimize the accuracy and functionality of the application. This project has been developed in coordination with the technical advisers Industrial Technology professor Javier de la Fuente (PhD) and Computer Science professor John Clements (PhD)

Engaging Children in Interactive Application Evaluation

nteractive applications designed specifically for children offer great potential for education and play. However, to ascertain that the aims of applications are achieved, child-centred evaluations must be conducted. The design of any evaluation with children requires significant consideration of potential problems with comprehension, cognitive ability, response biases and study attrition. Multidisciplinary R&D project evaluation requirements are often extensive, requiring an all-encompassing and prolonged evaluation design. Discontinuity between the highly engaging interaction experience and themultitude of measures that form the evaluation poses a major issue for the evaluation of interactive applications. In response, we have developed Transmedia Evaluation, a method that aims to maintain engagement throughout the evaluation process. In this paper, the Transmedia Evaluation process is explained and applied to evaluate a learning application for children, MIXER (Moderating Interactions for Cross Cultural Empathic Relationships). Children aged 9-11 (N = 117) used the MIXER application and completed an evaluation battery including pre- and posttest questionnaires, immediate learning assessment and qualitative evaluation. Using Transmedia Evaluation to develop the MIXER evaluation resulted in complete data-sets (100%) for quantitative data (by self-regulated completion) along with rich, high quality qualitative responses. Transmedia Evaluation transformed the evaluation, with children fully engaging in and enjoying their experience. Engaging Children in Interactive Application Evaluation (PDF Download Available). Available from: https://www.researchgate.net/publication/276422985_Engaging_Children_in_Interactive_Application_Evaluation [accessed Feb 8, 2016]

Web Usability Probe: A Tool for Supporting Remote Usability Evaluation of Web Sites

Abstract. Usability evaluation of Web sites is still a difficult and time-consuming task, often performed manually. This paper presents a tool that supports remote usability evaluation of Web sites. The tool considers client-side data on user interactions and JavaScript events. In addition, it allows the definition of custom events, giving evaluators the flexibility to add specific events to be detected and considered in the evaluation. The tool supports evaluation of any Web site by exploiting a proxy-based architecture and enables the evaluator to perform a comparison between actual user behavior and an optimal sequence of actions