8 research outputs found

    Document summarization with neural query modeling

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    Document summarization is a natural language processing task that aims to produce a short summary that concisely delivers the most important information of a document or multiple documents. Over the last few decades, the task has drawn much attention from both academia and industry, as it provides effective tools to manage and access text information. For example, through a newswire summarization engine, users can quickly digest a cluster of news articles by reading a short summary of the topic. Such summaries can, meanwhile, be used by news recommendation and question answering engines. Depending on the users’ role in the summarization process, document summarization falls into two broad categories: generic summarization and query focused summarization (QFS). The former focuses on information intrinsically salient in the input text, while the latter also caters to requests explicitly specified by users. Despite the difference between generic summarization and QFS in their task formulations, we argue that all summaries address queries, even if they are not formulated explicitly. In this thesis, we introduce query modeling in the document summarization context as a critical objective for incorporating observed or latent user intent. We investigate different approaches that explore this theme with deep neural networks. We develop novel systems with neural query modeling for both extractive summarization, where summaries are composed of salient segments (e.g., sentences) from the original document(s), and abstractive summarization, where summaries are made up of words or phrases that do not exist in the input. The recent availability of large-scale datasets has driven the development of neural models that create generic summaries. However, training data in the form of queries, documents, and summaries for QFS is scarce. As most existing research in QFS has employed an extractive approach, we first consider better modeling query-cluster interactions for low-resource extractive QFS. In contrast to previous work with retrieval-style methods for assembling query-relevant summaries, we propose a framework that progressively estimates whether text segments should be included in the summary. Notably, modules of this framework can be independently developed and can leverage training data if available. We present an instantiation of this framework with distant supervision from question answering where various resources exist to identify segments which are likely to answer the query. Experiments on benchmark datasets show that our framework achieves competitive results and is robust across domains. Ideally, summaries should be abstracts, and the hidden costs incurred by annotating QA pairs should be avoided in query modeling. The second part of this thesis focuses on the low-resource challenge in abstractive QFS, and builds an abstractive QFS system which is trained query-free. Concretely, we propose to decompose the task into query modeling and conditional language modeling. For query modeling, we first introduce a unified representation for summaries and queries to exploit training resources in generic summarization, on top of which a weakly supervised model is optimized for evidence estimation. The proposed framework achieves state-of-the-art performance in generating query focused abstracts across existing benchmarks. Finally, the third part of this thesis moves beyond QFS. We provide a unified modeling framework for any kind of summarization, under the assumption that all summaries are a response to a query, which is observed in the case of QFS and latent in the case of generic summarization. We model queries as discrete latent variables over document tokens, and learn representations compatible with observed and unobserved query verbalizations. Requiring no further optimization on downstream summarization tasks, experiments show that our approach outperforms strong comparison systems across benchmarks, query types, document settings, and target domains

    Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

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    Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia
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