User Satisfaction Using Webqual Instrument: a Research on Stock Exchange of Thailand (SET)

User satisfaction held an important position in an organization to measure information system implementation excellence. Therefore, it is necessary for an organization to evaluate their delivered service using end-user satisfaction as feedback. The objectives of this study are to evaluate user satisfaction and examine the dimensions of WEBQUAL instrument which are valued by e-library user in Stock Exchange of Thailand (SET). This research conducted under WEBQUAL theory (Barnes and Vidgen) and end-user satisfaction theory (Doll and Torkzadeh). Analysis organized from a set of data which involve 341 responses from e-library systems end-users confirm some degree of positive association between WEBQUAL dimensions and end-user satisfaction

Evaluasi Sistem Informasi Yang Dikembangkan Dengan Metodologi Extreme Programming

Penggunaan sistem informasi di lingkungan laboratorium STMIK AMIKOM merupakan bagian penting. Sistem informasi dikembangkan sendiri oleh laboratorium, diantaranya yaitu sistem informasi peminjaman alat yang dikembangkan menggunakan metode extreme programming (XP).Untuk mengetahui keberhasilan sistem informasi peminjaman alat maka dilakukan evaluasi menggunakan metode End User Computing Satisfaction (EUCS), yaitu mengukur kepuasan pengguna akhir sebagai indikator keberhasilan sistem. Penerpan metode XP juga dievaluasi apakah sesuai standar. Hasilnya evaluasinya sistem informasi berhasil tetapi dilevel rendah, dan ada beberapa practice XP tidak sesuai standar

End User Computing Satisfaction on Digital Trade Facilitation in the Philippines

Digital trade facilitation is increasingly becoming essential in a modern customs environment. Many countries have started computerizing and automating their trade procedures, the success of which depends upon their government’s information technology development. In usability perspective, the most appropriate success measure of an information system is the end-users’ satisfaction. This study assessed the end-user computing satisfaction (EUCS) on digital trade facilitation in the Philippines, known as electronic to mobile (e2m) system. This also determined the profile of e2m clients and the differences on their satisfaction. This further established correlations among the dimensions of EUCS. The study is a descriptive-survey research, which used a valid and reliable EUCS questionnaire. The respondents consisted of 49 e2m clients who were selected conveniently. Statistical tests employed were Mann-Whitney U-Test, Kruskal-Wallis H-Test, and Spearman’s Correlation. Results showed that majority of respondents are customs brokers, most are 4-6 years in profession, and with more than 10 transactions in a month. The end-users were generally satisfied on the total EUCS, as well as in content, accuracy, and timeliness, while they were very satisfied in format, and ease of use. Results also revealed that there are significant differences on clients’ satisfaction on format when grouped to profession, on ease of use when grouped to years in profession, and on accuracy and total EUCS when grouped to number of transactions in a month. All the five EUCS dimensions have significant positive moderate to strong correlations with each other

The behavioural intention to use Facebook among Malaysian public universities as technology alternative tool for e-learning: the mediating role of end user satisfaction

Nowadays, Facebook is one of the most popular Social Networking Sites (SNS) among the tertiary education students. This site is seen to be used as technology alternative to support the main Learning Management System (LMS) that is provided by the university. However, the real situation nowadays, the students prefer to use Facebook compares to LMS as their e-Learning tool for communicating and sharing knowledge among them. Two well-known models are integrated in this study which is Unified Theory of Acceptance and Use of Technology (UTAUT) and End User Computing Satisfaction (EUCS) for better understanding the vital factors that stimulate students' Behavioural Intention (BI) in using Facebook as e-Learning tool. The sample size comprised of 472 students in Malaysia's Public Universities taken through the quota sampling technique. Thus, the total of 411 usable questionnaires was used for further analysis. Based on data analysis by utilizing PLS SEM method, the results supported the hypothesized of direct effects relationship between all four core factors of UTAUT (Performance Expectancy, Effort Expectancy, Social Influence and Facilitating Conditions) and EUCS on BI. Meanwhile, EUCS mediated the relationship between all four core factors of UTAUT on BI. These findings also supported the view that the integration between satisfaction and acceptance models increases the exploratory power on the users' behaviour of interest in using information technology. Lastly, theoretical, methodological and practical implications are discussed

Management of Change to Ensure IS Success: A Longitudinal Study

This paper aims to understand the effect of management of change on the success of information system (IS) implementation. Drawing on change management research and self-determination theory, a research model is developed. Data collected from a longitudinal field survey before, during, and after an enterprise-wide IS implementation are analyzed to test the proposed hypotheses. The results indicate that management of change can be used to increase readiness for change and end-user computing satisfaction during and after the implementation. Readiness for change positively impacts satisfaction during an implementation but not after. Contrary to the literature, No significant relationship exists between resistance to change and satisfaction. The paper contributes to IS research and practice by drawing attention to the importance of management of change and readiness for change for IS success

An Empirical Study of Behavioral Factors Influencing Text Messaging Intention

This manuscript provides a comprehensive review of many of the behavioral factors associated with the use of technology and tests their applicability to text messaging. The theories explored included End User Computer Satisfaction, Theory of Reasoned Action, Diffusion of Innovation, Theory of Planned Behavior, and Technology Acceptance Model. In addition, Positive and Negative Emotion factors were developed and tested to examine their influence on text messaging behavioral intention. Several statistical processes were utilized to develop and confirm the factors. The results of the study suggest that no one model can fully explain texting behavior but several factors did have a significant influence on intention at p \u3c .05. These factors were Attitude, Compatibility, Ease of Use, Satisfaction, and Visibility. These factors can serve as areas that practitioners and researchers can focus on to improve text messaging intention and obtain the significant benefits of this technology

An Evaluation Of Helpdesk With Gamification Using Indeks Kepuasan Masyarakat (IKM)

Gamification is a concept of game element that is applied to non-game contexts, Helpdesk is an IT (Information Technology) section. It is first contacted by a user when someone has questions or problems related to IT services. UIN Syarif Hidayatullah Jakarta as a tertiary institution also has a help desk facilities as the tools to solve problems related to IT service. Based on study, the problem that common occurs is, the user is aware of the helpdesk service facilities on campus, but they prefer to make complaints directly to the relevant division. The concept of gamification with elements of points, badges, levels, leaderboard, and rewards is applied to the helpdesk system through the RAD (Rapid Application Development) development method. The method of evaluating the helpdesk system is done in two stages, first pre-test and second post-test. It through two application which is game based helpdesk and non-game based help desk applications. Using Indeks Kepuasan Masyarakat (IKM) as the calculation method of gamification helpdesk and End User Computing Satisfaction (EUCS) as an indicator service of the IKM that will be tested

An Empirical Assessment of Energy Management Information System Success Using Structural Equation Modeling

The Energy Industry utilizes Energy Management Information Systems (EMIS) smart meters to monitor utility consumers’ energy consumption, communicate energy consumption information to consumers, and to collect a plethora of energy consumption data about consumer usage. The EMIS energy consumption information is typically presented to utility consumers via a smart meter web portal. The hope is that EMIS web portal use will aid utility consumers in managing their energy consumption by helping them make effective decisions regarding their energy usage. However, little research exists that evaluates the effectiveness or success of an EMIS smart meter web portal from a utility consumer perspective. The research goal was to measure EMIS smart meter web portal success based on the DeLone and McLean Information Success Model. The objective of the study was to investigate the success constructs system quality, information quality, service quality, use, and user satisfaction, and determine their contribution to EMIS success, which was measured as net benefits. The research model used in this study employed Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) to determine the validity and reliability of the measurement model and to evaluate the hypothetical relationships in the structural model. The significant validity and reliability measures obtained in this study indicate that the DeLone and McLean Information Success Model (2003) has the potential for use in future EMIS studies. The determinants responsible for explaining the variance in net benefits were EMIS use and user satisfaction. Based on the research findings, several implications and future research are stated and proposed

A Comparative Usability and End-User Satisfaction Analysis of Two Geographic Information System (GIS) Applications

The Air Force has recognized that organizations across Air Force installations often require geospatial information resources or maps to accomplish mission essential tasks. To provide an AF-wide approach to addressing this need, in 2001, the Headquarters Air Force Geo Integration Office formed the USAF GeoBase program. GeoBase is the name given to the Air Force\u27s GIS program. As GeoBase has been implemented across the Air Force, there have been no mandated product standards for GIS applications. This thesis focuses on two different GIS applications being used across the CE community for the management of airfield obstructions. These two applications are the Airfield Obstruction Management System (AOMS) and the Airfield Obstruction Tracking, Analysis, and Management System (AIROBS). In addition to the development of a unique methodological approach for accomplishing analyses, this research presents how each application rates in usability of accomplishing tasks and the level of satisfaction as determined by the end-user. Overall, the results revealed that AOMS was identified as having fewer problems in usability and rated slightly higher in End-User Computing Satisfaction. The methodology is offered as a way to compare other GIS applications where there is an intent to determine the best application for a specific mission purpose