Accessing spoken interaction through dialogue processing [online]

Zusammenfassung Unser Leben, unsere Leistungen und unsere Umgebung, alles wird derzeit durch Schriftsprache dokumentiert. Die rasante Fortentwicklung der technischen Möglichkeiten Audio, Bilder und Video aufzunehmen, abzuspeichern und wiederzugeben kann genutzt werden um die schriftliche Dokumentation von menschlicher Kommunikation, zum Beispiel Meetings, zu unterstützen, zu ergänzen oder gar zu ersetzen. Diese neuen Technologien können uns in die Lage versetzen Information aufzunehmen, die anderweitig verloren gehen, die Kosten der Dokumentation zu senken und hochwertige Dokumente mit audiovisuellem Material anzureichern. Die Indizierung solcher Aufnahmen stellt die Kerntechnologie dar um dieses Potential auszuschöpfen. Diese Arbeit stellt effektive Alternativen zu schlüsselwortbasierten Indizes vor, die Suchraumeinschränkungen bewirken und teilweise mit einfachen Mitteln zu berechnen sind. Die Indizierung von Sprachdokumenten kann auf verschiedenen Ebenen erfolgen: Ein Dokument gehört stilistisch einer bestimmten Datenbasis an, welche durch sehr einfache Merkmale bei hoher Genauigkeit automatisch bestimmt werden kann. Durch diese Art von Klassifikation kann eine Reduktion des Suchraumes um einen Faktor der Größenordnung 4­10 erfolgen. Die Anwendung von thematischen Merkmalen zur Textklassifikation bei einer Nachrichtendatenbank resultiert in einer Reduktion um einen Faktor 18. Da Sprachdokumente sehr lang sein können müssen sie in thematische Segmente unterteilt werden. Ein neuer probabilistischer Ansatz sowie neue Merkmale (Sprecherinitia­ tive und Stil) liefern vergleichbare oder bessere Resultate als traditionelle schlüsselwortbasierte Ansätze. Diese thematische Segmente können durch die vorherrschende Aktivität charakterisiert werden (erzählen, diskutieren, planen, ...), die durch ein neuronales Netz detektiert werden kann. Die Detektionsraten sind allerdings begrenzt da auch Menschen diese Aktivitäten nur ungenau bestimmen. Eine maximale Reduktion des Suchraumes um den Faktor 6 ist bei den verwendeten Daten theoretisch möglich. Eine thematische Klassifikation dieser Segmente wurde ebenfalls auf einer Datenbasis durchgeführt, die Detektionsraten für diesen Index sind jedoch gering. Auf der Ebene der einzelnen Äußerungen können Dialogakte wie Aussagen, Fragen, Rückmeldungen (aha, ach ja, echt?, ...) usw. mit einem diskriminativ trainierten Hidden Markov Model erkannt werden. Dieses Verfahren kann um die Erkennung von kurzen Folgen wie Frage/Antwort­Spielen erweitert werden (Dialogspiele). Dialogakte und ­spiele können eingesetzt werden um Klassifikatoren für globale Sprechstile zu bauen. Ebenso könnte ein Benutzer sich an eine bestimmte Dialogaktsequenz erinnern und versuchen, diese in einer grafischen Repräsentation wiederzufinden. In einer Studie mit sehr pessimistischen Annahmen konnten Benutzer eines aus vier ähnlichen und gleichwahrscheinlichen Gesprächen mit einer Genauigkeit von ~ 43% durch eine graphische Repräsentation von Aktivität bestimmt. Dialogakte könnte in diesem Szenario ebenso nützlich sein, die Benutzerstudie konnte aufgrund der geringen Datenmenge darüber keinen endgültigen Aufschluß geben. Die Studie konnte allerdings für detailierte Basismerkmale wie Formalität und Sprecheridentität keinen Effekt zeigen. Abstract Written language is one of our primary means for documenting our lives, achievements, and environment. Our capabilities to record, store and retrieve audio, still pictures, and video are undergoing a revolution and may support, supplement or even replace written documentation. This technology enables us to record information that would otherwise be lost, lower the cost of documentation and enhance high­quality documents with original audiovisual material. The indexing of the audio material is the key technology to realize those benefits. This work presents effective alternatives to keyword based indices which restrict the search space and may in part be calculated with very limited resources. Indexing speech documents can be done at a various levels: Stylistically a document belongs to a certain database which can be determined automatically with high accuracy using very simple features. The resulting factor in search space reduction is in the order of 4­10 while topic classification yielded a factor of 18 in a news domain. Since documents can be very long they need to be segmented into topical regions. A new probabilistic segmentation framework as well as new features (speaker initiative and style) prove to be very effective compared to traditional keyword based methods. At the topical segment level activities (storytelling, discussing, planning, ...) can be detected using a machine learning approach with limited accuracy; however even human annotators do not annotate them very reliably. A maximum search space reduction factor of 6 is theoretically possible on the databases used. A topical classification of these regions has been attempted on one database, the detection accuracy for that index, however, was very low. At the utterance level dialogue acts such as statements, questions, backchannels (aha, yeah, ...), etc. are being recognized using a novel discriminatively trained HMM procedure. The procedure can be extended to recognize short sequences such as question/answer pairs, so called dialogue games. Dialog acts and games are useful for building classifiers for speaking style. Similarily a user may remember a certain dialog act sequence and may search for it in a graphical representation. In a study with very pessimistic assumptions users are able to pick one out of four similar and equiprobable meetings correctly with an accuracy ~ 43% using graphical activity information. Dialogue acts may be useful in this situation as well but the sample size did not allow to draw final conclusions. However the user study fails to show any effect for detailed basic features such as formality or speaker identity

Advances in Spectral Learning with Applications to Text Analysis and Brain Imaging

Spectral learning algorithms are becoming increasingly popular in data-rich domains, driven in part by recent advances in large scale randomized SVD, and in spectral estimation of Hidden Markov Models. Extensions of these methods lead to statistical estimation algorithms which are not only fast, scalable, and useful on real data sets, but are also provably correct. Following this line of research, we make two contributions. First, we propose a set of spectral algorithms for text analysis and natural language processing. In particular, we propose fast and scalable spectral algorithms for learning word embeddings -- low dimensional real vectors (called Eigenwords) that capture the “meaning” of words from their context. Second, we show how similar spectral methods can be applied to analyzing brain images. State-of-the-art approaches to learning word embeddings are slow to train or lack theoretical grounding; We propose three spectral algorithms that overcome these limitations. All three algorithms harness the multi-view nature of text data i.e. the left and right context of each word, and share three characteristics: 1). They are fast to train and are scalable. 2). They have strong theoretical properties. 3). They can induce context-specific embeddings i.e. different embedding for “river bank” or “Bank of America”. \end{enumerate} They also have lower sample complexity and hence higher statistical power for rare words. We provide theory which establishes relationships between these algorithms and optimality criteria for the estimates they provide. We also perform thorough qualitative and quantitative evaluation of Eigenwords and demonstrate their superior performance over state-of-the-art approaches. Next, we turn to the task of using spectral learning methods for brain imaging data. Methods like Sparse Principal Component Analysis (SPCA), Non-negative Matrix Factorization (NMF) and Independent Component Analysis (ICA) have been used to obtain state-of-the-art accuracies in a variety of problems in machine learning. However, their usage in brain imaging, though increasing, is limited by the fact that they are used as out-of-the-box techniques and are seldom tailored to the domain specific constraints and knowledge pertaining to medical imaging, which leads to difficulties in interpretation of results. In order to address the above shortcomings, we propose Eigenanatomy (EANAT), a general framework for sparse matrix factorization. Its goal is to statistically learn the boundaries of and connections between brain regions by weighing both the data and prior neuroanatomical knowledge. Although EANAT incorporates some neuroanatomical prior knowledge in the form of connectedness and smoothness constraints, it can still be difficult for clinicians to interpret the results in specific domains where network-specific hypotheses exist. We thus extend EANAT and present a novel framework for prior-constrained sparse decomposition of matrices derived from brain imaging data, called Prior Based Eigenanatomy (p-Eigen). We formulate our solution in terms of a prior-constrained l1 penalized (sparse) principal component analysis. Experimental evaluation confirms that p-Eigen extracts biologically-relevant, patient-specific functional parcels and that it significantly aids classification of Mild Cognitive Impairment when compared to state-of-the-art competing approaches

Treebank-based acquisition of Chinese LFG resources for parsing and generation

This thesis describes a treebank-based approach to automatically acquire robust,wide-coverage Lexical-Functional Grammar (LFG) resources for Chinese parsing and generation, which is part of a larger project on the rapid construction of deep, large-scale, constraint-based, multilingual grammatical resources. I present an application-oriented LFG analysis for Chinese core linguistic phenomena and (in cooperation with PARC) develop a gold-standard dependency-bank of Chinese f-structures for evaluation. Based on the Penn Chinese Treebank, I design and implement two architectures for inducing Chinese LFG resources, one annotation-based and the other dependency conversion-based. I then apply the f-structure acquisition algorithm together with external, state-of-the-art parsers to parsing new text into "proto" f-structures. In order to convert "proto" f-structures into "proper" f-structures or deep dependencies, I present a novel Non-Local Dependency (NLD) recovery algorithm using subcategorisation frames and f-structure paths linking antecedents and traces in NLDs extracted from the automatically-built LFG f-structure treebank. Based on the grammars extracted from the f-structure annotated treebank, I develop a PCFG-based chart generator and a new n-gram based pure dependency generator to realise Chinese sentences from LFG f-structures. The work reported in this thesis is the first effort to scale treebank-based, probabilistic Chinese LFG resources from proof-of-concept research to unrestricted, real text. Although this thesis concentrates on Chinese and LFG, many of the methodologies, e.g. the acquisition of predicate-argument structures, NLD resolution and the PCFG- and dependency n-gram-based generation models, are largely language and formalism independent and should generalise to diverse languages as well as to labelled bilexical dependency representations other than LFG

Advanced document data extraction techniques to improve supply chain performance

In this thesis, a novel machine learning technique to extract text-based information from scanned images has been developed. This information extraction is performed in the context of scanned invoices and bills used in financial transactions. These financial transactions contain a considerable amount of data that must be extracted, refined, and stored digitally before it can be used for analysis. Converting this data into a digital format is often a time-consuming process. Automation and data optimisation show promise as methods for reducing the time required and the cost of Supply Chain Management (SCM) processes, especially Supplier Invoice Management (SIM), Financial Supply Chain Management (FSCM) and Supply Chain procurement processes. This thesis uses a cross-disciplinary approach involving Computer Science and Operational Management to explore the benefit of automated invoice data extraction in business and its impact on SCM. The study adopts a multimethod approach based on empirical research, surveys, and interviews performed on selected companies.The expert system developed in this thesis focuses on two distinct areas of research: Text/Object Detection and Text Extraction. For Text/Object Detection, the Faster R-CNN model was analysed. While this model yields outstanding results in terms of object detection, it is limited by poor performance when image quality is low. The Generative Adversarial Network (GAN) model is proposed in response to this limitation. The GAN model is a generator network that is implemented with the help of the Faster R-CNN model and a discriminator that relies on PatchGAN. The output of the GAN model is text data with bonding boxes. For text extraction from the bounding box, a novel data extraction framework consisting of various processes including XML processing in case of existing OCR engine, bounding box pre-processing, text clean up, OCR error correction, spell check, type check, pattern-based matching, and finally, a learning mechanism for automatizing future data extraction was designed. Whichever fields the system can extract successfully are provided in key-value format.The efficiency of the proposed system was validated using existing datasets such as SROIE and VATI. Real-time data was validated using invoices that were collected by two companies that provide invoice automation services in various countries. Currently, these scanned invoices are sent to an OCR system such as OmniPage, Tesseract, or ABBYY FRE to extract text blocks and later, a rule-based engine is used to extract relevant data. While the system’s methodology is robust, the companies surveyed were not satisfied with its accuracy. Thus, they sought out new, optimized solutions. To confirm the results, the engines were used to return XML-based files with text and metadata identified. The output XML data was then fed into this new system for information extraction. This system uses the existing OCR engine and a novel, self-adaptive, learning-based OCR engine. This new engine is based on the GAN model for better text identification. Experiments were conducted on various invoice formats to further test and refine its extraction capabilities. For cost optimisation and the analysis of spend classification, additional data were provided by another company in London that holds expertise in reducing their clients' procurement costs. This data was fed into our system to get a deeper level of spend classification and categorisation. This helped the company to reduce its reliance on human effort and allowed for greater efficiency in comparison with the process of performing similar tasks manually using excel sheets and Business Intelligence (BI) tools.The intention behind the development of this novel methodology was twofold. First, to test and develop a novel solution that does not depend on any specific OCR technology. Second, to increase the information extraction accuracy factor over that of existing methodologies. Finally, it evaluates the real-world need for the system and the impact it would have on SCM. This newly developed method is generic and can extract text from any given invoice, making it a valuable tool for optimizing SCM. In addition, the system uses a template-matching approach to ensure the quality of the extracted information

Word Embeddings for Natural Language Processing

Word embedding is a feature learning technique which aims at mapping words from a vocabulary into vectors of real numbers in a low-dimensional space. By leveraging large corpora of unlabeled text, such continuous space representations can be computed for capturing both syntactic and semantic information about words. Word embeddings, when used as the underlying input representation, have been shown to be a great asset for a large variety of natural language processing (NLP) tasks. Recent techniques to obtain such word embeddings are mostly based on neural network language models (NNLM). In such systems, the word vectors are randomly initialized and then trained to predict optimally the contexts in which the corresponding words tend to appear. Because words occurring in similar contexts have, in general, similar meanings, their resulting word embeddings are semantically close after training. However, such architectures might be challenging and time-consuming to train. In this thesis, we are focusing on building simple models which are fast and efficient on large-scale datasets. As a result, we propose a model based on counts for computing word embeddings. A word co-occurrence probability matrix can easily be obtained by directly counting the context words surrounding the vocabulary words in a large corpus of texts. The computation can then be drastically simplified by performing a Hellinger PCA of this matrix. Besides being simple, fast and intuitive, this method has two other advantages over NNLM. It first provides a framework to infer unseen words or phrases. Secondly, all embedding dimensions can be obtained after a single Hellinger PCA, while a new training is required for each new size with NNLM. We evaluate our word embeddings on classical word tagging tasks and show that we reach similar performance than with neural network based word embeddings. While many techniques exist for computing word embeddings, vector space models for phrases remain a challenge. Still based on the idea of proposing simple and practical tools for NLP, we introduce a novel model that jointly learns word embeddings and their summation. Sequences of words (i.e. phrases) with different sizes are thus embedded in the same semantic space by just averaging word embeddings. In contrast to previous methods which reported a posteriori some compositionality aspects by simple summation, we simultaneously train words to sum, while keeping the maximum information from the original vectors. These word and phrase embeddings are then used in two different NLP tasks: document classification and sentence generation. Using such word embeddings as inputs, we show that good performance is achieved in sentiment classification of short and long text documents with a convolutional neural network. Finding good compact representations of text documents is crucial in classification systems. Based on the summation of word embeddings, we introduce a method to represent documents in a low-dimensional semantic space. This simple operation, along with a clustering method, provides an efficient framework for adding semantic information to documents, which yields better results than classical approaches for classification. Simple models for sentence generation can also be designed by leveraging such phrase embeddings. We propose a phrase-based model for image captioning which achieves similar results than those obtained with more complex models. Not only word and phrase embeddings but also embeddings for non-textual elements can be helpful for sentence generation. We, therefore, explore to embed table elements for generating better sentences from structured data. We experiment this approach with a large-scale dataset of biographies, where biographical infoboxes were available. By parameterizing both words and fields as vectors (embeddings), we significantly outperform a classical model

Supervised Training on Synthetic Languages: A Novel Framework for Unsupervised Parsing

This thesis focuses on unsupervised dependency parsing—parsing sentences of a language into dependency trees without accessing the training data of that language. Different from most prior work that uses unsupervised learning to estimate the parsing parameters, we estimate the parameters by supervised training on synthetic languages. Our parsing framework has three major components: Synthetic language generation gives a rich set of training languages by mix-and-match over the real languages; surface-form feature extraction maps an unparsed corpus of a language into a fixed-length vector as the syntactic signature of that language; and, finally, language-agnostic parsing incorporates the syntactic signature during parsing so that the decision on each word token is reliant upon the general syntax of the target language. The fundamental question we are trying to answer is whether some useful information about the syntax of a language could be inferred from its surface-form evidence (unparsed corpus). This is the same question that has been implicitly asked by previous papers on unsupervised parsing, which only assumes an unparsed corpus to be available for the target language. We show that, indeed, useful features of the target language can be extracted automatically from an unparsed corpus, which consists only of gold part-of-speech (POS) sequences. Providing these features to our neural parser enables it to parse sequences like those in the corpus. Strikingly, our system has no supervision in the target language. Rather, it is a multilingual system that is trained end-to-end on a variety of other languages, so it learns a feature extractor that works well. This thesis contains several large-scale experiments requiring hundreds of thousands of CPU-hours. To our knowledge, this is the largest study of unsupervised parsing yet attempted. We show experimentally across multiple languages: (1) Features computed from the unparsed corpus improve parsing accuracy. (2) Including thousands of synthetic languages in the training yields further improvement. (3) Despite being computed from unparsed corpora, our learned task-specific features beat previous works’ interpretable typological features that require parsed corpora or expert categorization of the language

Toward Widely-Available and Usable Multimodal Conversational Interfaces

Thesis (Ph. D.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 2009.Cataloged from PDF version of thesis.Includes bibliographical references (p. 159-166).Multimodal conversational interfaces, which allow humans to interact with a computer using a combination of spoken natural language and a graphical interface, offer the potential to transform the manner by which humans communicate with computers. While researchers have developed myriad such interfaces, none have made the transition out of the laboratory and into the hands of a significant number of users. This thesis makes progress toward overcoming two intertwined barriers preventing more widespread adoption: availability and usability. Toward addressing the problem of availability, this thesis introduces a new platform for building multimodal interfaces that makes it easy to deploy them to users via the World Wide Web. One consequence of this work is City Browser, the first multimodal conversational interface made publicly available to anyone with a web browser and a microphone. City Browser serves as a proof-of-concept that significant amounts of usage data can be collected in this way, allowing a glimpse of how users interact with such interfaces outside of a laboratory environment. City Browser, in turn, has served as the primary platform for deploying and evaluating three new strategies aimed at improving usability. The most pressing usability challenge for conversational interfaces is their limited ability to accurately transcribe and understand spoken natural language. The three strategies developed in this thesis - context-sensitive language modeling, response confidence scoring, and user behavior shaping - each attack the problem from a different angle, but they are linked in that each critically integrates information from the conversational context.by Alexander Gruenstein.Ph.D

Incorporating Weak Statistics for Low-Resource Language Modeling

Automatic speech recognition (ASR) requires a strong language model to guide the acoustic model and favor likely utterances. While many tasks enjoy billions of language model training tokens, many domains which require ASR do not have readily available electronic corpora.The only source of useful language modeling data is expensive and time-consuming human transcription of in-domain audio. This dissertation seeks to quickly and inexpensively improve low-resource language modeling for use in automatic speech recognition. This dissertation first considers efficient use of non-professional human labor to best improve system performance, and demonstrate that it is better to collect more data, despite higher transcription error, than to redundantly transcribe data to improve quality. In the process of developing procedures to collect such data, this work also presents an efficient rating scheme to detect poor transcribers without gold standard data. As an alternative to this process, automatic transcripts are generated with an ASR system and explore efficiently combining these low-quality transcripts with a small amount of high quality transcripts. Standard n-gram language models are sensitive to the quality of the highest order n-gram and are unable to exploit accurate weaker statistics. Instead, a log-linear language model is introduced, which elegantly incorporates a variety of background models through MAP adaptation. This work introduces marginal class constraints which effectively capture knowledge of transcriber error and improve performance over n-gram features. Finally, this work constrains the language modeling task to keyword search of words unseen in the training text. While overall system performance is good, these words suffer the most due to a low probability in the language model. Semi-supervised learning effectively extracts likely n-grams containing these new keywords from a large corpus of audio. By using a search metric that favors recall over precision, this method captures over 80% of the potential gain