Social Robots in Hospitals: A Systematic Review

Hospital environments are facing new challenges this century. One of the most important is the quality of services to patients. Social robots are gaining prominence due to the advantages they offer; in particular, several of their main uses have proven beneficial during the pandemic. This study aims to shed light on the current status of the design of social robots and their interaction with patients. To this end, a systematic review was conducted using WoS and MEDLINE, and the results were exhaustive analyzed. The authors found that most of the initiatives and projects serve the el- derly and children, and specifically, that they helped these groups fight diseases such as dementia, autism spectrum disorder (ASD), cancer, and diabetes

Human-Machine Interfaces for Service Robotics

L'abstract è presente nell'allegato / the abstract is in the attachmen

How Do Customers Respond to Robotic Service? A Scenario-Based Study from the Perspective of Uncertainty Reduction Theory

Confronted with an increasing popularization and advancement of applying artificial intelligence in robotic technology, practitioners in the service sector have been increasingly deploying service robots in their operations. Motivated by a paucity of knowledge on how consumers would respond to the robotic service, this study establishes on the uncertainty reduction theory to advance a research model that seeks to unveil how both customer trait and service characteristic affect customers\u27 revisit intention to robotic service via perceived risk. Based on a scenario-based experiment with 190 responses in the hotel reception service context, our results reveal that perceived risk partially mediates the relationship between personal innovativeness and service revisit intention, so does between service heterogeneity and revisit intention. Furthermore, the service context, i.e., whether the prior service experience satisfies the customer, can moderate the relationship between personal innovativeness (service heterogeneity) and perceived risk. This study also draws related theoretical and practical implications

Guest Orientation, Assistance, and Telepresence Robot

The project was focused on a mobile research platform for autonomous navigation components and sensors vital to its autonomous interaction with its environment. The goal of this project was to create such a mobile robotic platform, which would in turn be capable of acting as a fully autonomous tour guide for the WPI campus. The project combined the robust capabilities of a Segway Robotic Mobility Platform with the cutting edge adaptability of the Robot Operating System software framework. The robot will work in conjunction with school staff to provide video tour information as part of an enhanced tour experience. The project is a highly visible representation of WPI\u27s unique MQP program and its ability to prepare engineers capable of solving real world problems

Customer Responses to (Im)Moral Behavior of Service Robots - Online Experiments in a Retail Setting

Service robots play an increasingly important role in the service sector. Drawing on moral psychology research, moral foundations theory as well as the computers-as-social-actors (CASA) paradigm, this experimental study containing of four online experiments examines the extent to which the moral or immoral behavior of a service robot affects customer responses during a service interaction. This study contributes to design science by defining, conceptualizing and operationalizing morality of service robots and developing a corresponding vignette as basis to manipulate (im)moral robotic behavior in a retail setting. To investigate possible effects of the robot’s appearance, we tested our hypotheses with two different robots, i.e., a humanoid robot and an android robot. Results from the online experiment indicate that the (im)moral behavior of service robots at the customer interface has a significant effect on customers’ trust and customers’ ethical concerns towards the robot

Proceedings of the 1st Standardized Knowledge Representation and Ontologies for Robotics and Automation Workshop

Welcome to IEEE-ORA (Ontologies for Robotics and Automation) IROS workshop. This is the 1st edition of the workshop on! Standardized Knowledge Representation and Ontologies for Robotics and Automation. The IEEE-ORA 2014 workshop was held on the 18th September, 2014 in Chicago, Illinois, USA. In!the IEEE-ORA IROS workshop, 10 contributions were presented from 7 countries in North and South America, Asia and Europe. The presentations took place in the afternoon, from 1:30 PM to 5:00 PM. The first session was dedicated to “Standards for Knowledge Representation in Robotics”, where presentations were made from the IEEE working group standards for robotics and automation, and also from the ISO TC 184/SC2/WH7. The second session was dedicated to “Core and Application Ontologies”, where presentations were made for core robotics ontologies, and also for industrial and robot assisted surgery ontologies. Three posters were presented in emergent applications of ontologies in robotics. We would like to express our thanks to all participants. First of all to the authors, whose quality work is the essence of this workshop. Next, to all the members of the international program committee, who helped us with their expertise and valuable time. We would also like to deeply thank the IEEE-IROS 2014 organizers for hosting this workshop. Our deep gratitude goes to the IEEE Robotics and Automation Society, that sponsors! the IEEE-ORA group activities, and also to the scientific organizations that kindly agreed to sponsor all the workshop authors work

Can Humanoid Service Robots Perform Better Than Service Employees? A Comparison of Innovative Behavior Cues

This research compares human-robot interaction with human-human interaction. More specifically, it compares potential customer responses to a humanoid service robot’s (HSR’s) behavioral cues during service encounters with those expressed by a human service employee. The behavioral cues tested in this study include innovative service behavior, defined as the extent to which a service representative creates new ideas and solutions for the customer. Based on role theory and the expectancy disconfirmation paradigm, we propose that customers generally respond positively toward an HSR’s artificial innovative service behavior cues. The experimental laboratory study with 132 student participants and an HSR of the Pepper type, shows positive responses to an HSR’s artificial innovative service behavior, but that those responses are weaker compared to human-human interactions within a similar setting. Furthermore, innovative service behavior cues exceed customer expectations and therefore, lead to customer satisfaction and delight with the HSR