Factors influencing information service quality of the information platform of Wenzhou Municipal People's Hospital

Along with the global trend of informatization, Internet has become a new mainstream media form following such forms as print media, television and broadcast media, via which people can access information services. As a country with the largest number of netizens around the world, China enjoys improving social information services based on the Internet. With such a large quantity of network users, it is inevitable for China's hospitals at various levels to provide patients and the public with information services by setting up their own official websites. This research investigates the factors affecting the information service quality of Wenzhou People's Hospital (WZPH) and by means of Delphi method, statistical analysis and other research methods, formulates the Evaluation Indicator System for the Information Service Quality of WZPH's Information Platform. The research applies this system to the empirical research on the information service quality of the hospital's website and then makes a comparative analysis between the research results and traffic data of the websites of other hospitals over the same period. Next, the research identifies the factors affecting the information service quality of WZPH's website and finds out how the hospital may increase its website users and traffic through improving its service quality. This research starts with the determination of the objectives, significance, research problems, framework, contents and methods of the research. In the following literature review, the research sorts out papers on hospital websites and theories on service quality, users' information needs and customer satisfaction in a systematic way. Based on the literature review as well as expert consultations and theoretical review, the research determines the approach to examining the information service quality of WZPH's information platform and works out the initial set of evaluation dimensions and indicators of the information service function and quality of the hospital's website. Then, via two rounds of expert consultations, the research figures out the weights of these indicators and further assigns values to each of them. On this basis, the research establishes a research framework and a comprehensive evaluation model for the information service quality of WZPH's information platform. In the end, the research conducts two surveys respectively on the information service quality of WZPH's information platform before and after its overall revision by using Hospital Website Information Service Evaluation Form and Virtual User Questionnaire, and makes a correlation analysis based on the survey results and the flow data of other hospitals' websites over the same period. The analysis draws a conclusion that the website of WZPH, as the information platform of the hospital, is the only carrier to deliver information service, thus playing a vital role in WZPH's overall service quality. In other words, the website of WZPH affects the hospital's overall service quality to a large extent. The comprehensive service function of WZPH's website are important to the quality improvement of the hospital's information service and directly affect the information service quality, the number of users as well as utilization rate of the website

Patient participation in postoperative care activities: Improving the patient experience

The findings from this research provide evidence that a bedside, multimedia, facilitated intervention, designed to increase the capability and opportunity for patients to participate in achieving their goals of recovery in the immediate postoperative period after Total Knee Replacement surgery, enhanced patient participation in their care. This enhanced participation resulted in improved patient outcomes.<br /

Dagstuhl News January - December 2000

"Dagstuhl News" is a publication edited especially for the members of the Foundation "Informatikzentrum Schloss Dagstuhl" to thank them for their support. The News give a summary of the scientific work being done in Dagstuhl. Each Dagstuhl Seminar is presented by a small abstract describing the contents and scientific highlights of the seminar as well as the perspectives or challenges of the research topic

EXPECTANCY THEORY AS A PREDICTOR OF FACULTY MOTIVATION TO USE A COURSE MANAGEMENT SYSTEM

The aim of this study was to explore the relationships between the elements of the Expectancy theory and faculty motivation to use a course management system. Specifically it analyzed if the elements of the Expectancy theory (Valence, Instrumentality and Expectancy) were useful in predicting faculty motivation when using Blackboard tools in teaching their courses. A self-administered survey questionnaire was developed and used as the research instrument for this study. Four hundred and forty eight faculty members were randomly selected from eleven schools from the Atlantic Coast Conference (ACC). Qualitative and quantitative methods were used to analyze the data for the study. The results of quantitative analysis showed that in a multiple regression between the elements of the VIE theory and faculty motivation to use Blackboard tools, Instrumentality and Valence did not have a significant influence on the model but had a significant relationship with the dependent variable by itself. Expectancy was the only element with a significant influence on the model. Based on the data, the model of the Expectancy theory was not useful in predicting faculty motivation when using Blackboard tools. Based on the number of answers in the survey, there were more women using Blackboard compared to men and among non-users men accounted for sixty percent of non-users. The relationship between gender and use of Blackboard was not significant to conclude that women were more likely to use Blackboard than men. Faculty perceived that even if Blackboard requires a lot of time to setup initially, it does save time in the long run when used as a tool to facilitate classroom instruction. The results of the qualitative analysis in this study found that faculty was more motivated to use those Blackboard tools that facilitated their jobs while teaching. Specifically, those tools that help disseminate course materials, post grades and communicate with students. The greatest number of users of Blackboard was between twenty eight and forty one years old. From one hundred and one participants, faculty with eleven to fifteen years of teaching experience were the dominant group of Blackboard users. Among the five departments questioned, there were more users of Blackboard in Sciences and the least in Education. Most of the Blackboard users were on tenure track faculty positions

Computer Science and Technology Series : XV Argentine Congress of Computer Science. Selected papers

CACIC'09 was the fifteenth Congress in the CACIC series. It was organized by the School of Engineering of the National University of Jujuy. The Congress included 9 Workshops with 130 accepted papers, 1 main Conference, 4 invited tutorials, different meetings related with Computer Science Education (Professors, PhD students, Curricula) and an International School with 5 courses. CACIC 2009 was organized following the traditional Congress format, with 9 Workshops covering a diversity of dimensions of Computer Science Research. Each topic was supervised by a committee of three chairs of different Universities. The call for papers attracted a total of 267 submissions. An average of 2.7 review reports were collected for each paper, for a grand total of 720 review reports that involved about 300 different reviewers. A total of 130 full papers were accepted and 20 of them were selected for this book.Red de Universidades con Carreras en Informática (RedUNCI

CHORUS Deliverable 2.1: State of the Art on Multimedia Search Engines

Based on the information provided by European projects and national initiatives related to multimedia search as well as domains experts that participated in the CHORUS Think-thanks and workshops, this document reports on the state of the art related to multimedia content search from, a technical, and socio-economic perspective. The technical perspective includes an up to date view on content based indexing and retrieval technologies, multimedia search in the context of mobile devices and peer-to-peer networks, and an overview of current evaluation and benchmark inititiatives to measure the performance of multimedia search engines. From a socio-economic perspective we inventorize the impact and legal consequences of these technical advances and point out future directions of research

3rd EGEE User Forum

We have organized this book in a sequence of chapters, each chapter associated with an application or technical theme introduced by an overview of the contents, and a summary of the main conclusions coming from the Forum for the chapter topic. The first chapter gathers all the plenary session keynote addresses, and following this there is a sequence of chapters covering the application flavoured sessions. These are followed by chapters with the flavour of Computer Science and Grid Technology. The final chapter covers the important number of practical demonstrations and posters exhibited at the Forum. Much of the work presented has a direct link to specific areas of Science, and so we have created a Science Index, presented below. In addition, at the end of this book, we provide a complete list of the institutes and countries involved in the User Forum