A study on text-score disagreement in online reviews

In this paper, we focus on online reviews and employ artificial intelligence tools, taken from the cognitive computing field, to help understanding the relationships between the textual part of the review and the assigned numerical score. We move from the intuitions that 1) a set of textual reviews expressing different sentiments may feature the same score (and vice-versa); and 2) detecting and analyzing the mismatches between the review content and the actual score may benefit both service providers and consumers, by highlighting specific factors of satisfaction (and dissatisfaction) in texts. To prove the intuitions, we adopt sentiment analysis techniques and we concentrate on hotel reviews, to find polarity mismatches therein. In particular, we first train a text classifier with a set of annotated hotel reviews, taken from the Booking website. Then, we analyze a large dataset, with around 160k hotel reviews collected from Tripadvisor, with the aim of detecting a polarity mismatch, indicating if the textual content of the review is in line, or not, with the associated score. Using well established artificial intelligence techniques and analyzing in depth the reviews featuring a mismatch between the text polarity and the score, we find that -on a scale of five stars- those reviews ranked with middle scores include a mixture of positive and negative aspects. The approach proposed here, beside acting as a polarity detector, provides an effective selection of reviews -on an initial very large dataset- that may allow both consumers and providers to focus directly on the review subset featuring a text/score disagreement, which conveniently convey to the user a summary of positive and negative features of the review target.Comment: This is the accepted version of the paper. The final version will be published in the Journal of Cognitive Computation, available at Springer via http://dx.doi.org/10.1007/s12559-017-9496-

Sentiment Classification Considering Negation and Contrast Transition

PACLIC 23 / City University of Hong Kong / 3-5 December 200

Emotion Expression Extraction Method for Chinese Microblog Sentences

With the rapid spread of Chinese microblog, a large number of microblog topics are being generated in real-time. More and more users pay attention to emotion expressions of these opinionated sentences in different topics. It is challenging to label the emotion expressions of opinionated sentences manually. For this endeavor, an emotion expression extraction method is proposed to process millions of user-generated opinionated sentences automatically in this paper. Specifically, the proposed method mainly contains two tasks: emotion classification and opinion target extraction. We first use a lexicon-based emotion classification method to compute different emotion values in emotion label vectors of opinionated sentences. Then emotion label vectors of opinionated sentences are revised by an unsupervised emotion label propagation algorithm. After extracting candidate opinion targets of opinionated sentences, the opinion target extraction task is performed on a random walk-based ranking algorithm, which considers the connection between candidate opinion targets and the textual similarity between opinionated sentences, ranks candidate opinion targets of opinionated sentences. Experimental results demonstrate the effectiveness of algorithms in the proposed method

Sentiment Classification using Machine Learning: A Survey

The World Wide Web has brought a new way of expressing the reactions of people about any product, things, and topics, etc. The sentiment Analysis of written textual content on the web is one of the text mining areas used to find out sentiments in a given text. The process of sentiment analysis is a task of detecting, extracting and classifying critiques and sentiments expressed in texts. Twitter is also a medium with the huge amount of information wherein users can view the opinion of other users that labeled into different sentiment classes such as positive, negative, and neutral and are increasingly more developing as a key element in decision making. ?Till now, there are few extraordinary problems predominating in this research community, namely, sentiment classification, feature-based classification and dealing with negations. This paper presents a survey covering the strategies and techniques of sentiment classification and demanding situations appear within the area.

Affective computing for smart operations: a survey and comparative analysis of the available tools, libraries and web services

In this paper, we make a deep search of the available tools in the market, at the current state of the art of Sentiment Analysis. Our aim is to optimize the human response in Datacenter Operations, using a combination of research tools, that allow us to decrease human error in general operations, managing Complex Infrastructures. The use of Sentiment Analysis tools is the first step for extending our capabilities for optimizing the human interface. Using different data collections from a variety of data sources, our research provides a very interesting outcome. In our final testing, we have found that the three main commercial platforms (IBM Watson, Google Cloud and Microsoft Azure) get the same accuracy (89-90%). for the different datasets tested, based on Artificial Neural Network and Deep Learning techniques. The other stand-alone Applications or APIs, like Vader or MeaninCloud, get a similar accuracy level in some of the datasets, using a different approach, semantic Networks, such as Concepnet1, but the model can easily be optimized above 90% of accuracy, just adjusting some parameter of the semantic model. This paper points to future directions for optimizing DataCenter Operations Management and decreasing human error in complex environments

Sentiment analytics: Lexicons construction and analysis

With the increasing amount of text data, sentiment analysis (SA) is becoming more and more important. An automated approach is needed to parse the online reviews and comments, and analyze their sentiments. Since lexicon is the most important component in SA, enhancing the quality of lexicons will improve the efficiency and accuracy of sentiment analysis. In this research, the effect of coupling a general lexicon with a specialized lexicon (for a specific domain) and its impact on sentiment analysis was presented. Two special domains and one general domain were studied. The two special domains are the petroleum domain and the biology domain. The general domain is the social network domain. The specialized lexicon for the petroleum domain was created as part of this research. The results, as expected, show that coupling a general lexicon with a specialized lexicon improves the sentiment analysis. However, coupling a general lexicon with another general lexicon does not improve the sentiment analysis --Abstract, page iii