Are Smell-Based Metrics Actually Useful in Effort-Aware Structural Change-Proneness Prediction? An Empirical Study

Bad code smells (also named as code smells) are symptoms of poor design choices in implementation. Existing studies empirically confirmed that the presence of code smells increases the likelihood of subsequent changes (i.e., change-proness). However, to the best of our knowledge, no prior studies have leveraged smell-based metrics to predict particular change type (i.e., structural changes). Moreover, when evaluating the effectiveness of smell-based metrics in structural change-proneness prediction, none of existing studies take into account of the effort inspecting those change-prone source code. In this paper, we consider five smell-based metrics for effort-aware structural change-proneness prediction and compare these metrics with a baseline of well-known CK metrics in predicting particular categories of change types. Specifically, we first employ univariate logistic regression to analyze the correlation between each smellbased metric and structural change-proneness. Then, we build multivariate prediction models to examine the effectiveness of smell-based metrics in effort-aware structural change-proneness prediction when used alone and used together with the baseline metrics, respectively. Our experiments are conducted on six Java open-source projects with up to 60 versions and results indicate that: (1) all smell-based metrics are significantly related to structural change-proneness, except metric ANS in hive and SCM in camel after removing confounding effect of file size; (2) in most cases, smell-based metrics outperform the baseline metrics in predicting structural change-proneness; and (3) when used together with the baseline metrics, the smell-based metrics are more effective to predict change-prone files with being aware of inspection effort

User Review-Based Change File Localization for Mobile Applications

In the current mobile app development, novel and emerging DevOps practices (e.g., Continuous Delivery, Integration, and user feedback analysis) and tools are becoming more widespread. For instance, the integration of user feedback (provided in the form of user reviews) in the software release cycle represents a valuable asset for the maintenance and evolution of mobile apps. To fully make use of these assets, it is highly desirable for developers to establish semantic links between the user reviews and the software artefacts to be changed (e.g., source code and documentation), and thus to localize the potential files to change for addressing the user feedback. In this paper, we propose RISING (Review Integration via claSsification, clusterIng, and linkiNG), an automated approach to support the continuous integration of user feedback via classification, clustering, and linking of user reviews. RISING leverages domain-specific constraint information and semi-supervised learning to group user reviews into multiple fine-grained clusters concerning similar users' requests. Then, by combining the textual information from both commit messages and source code, it automatically localizes potential change files to accommodate the users' requests. Our empirical studies demonstrate that the proposed approach outperforms the state-of-the-art baseline work in terms of clustering and localization accuracy, and thus produces more reliable results.Comment: 15 pages, 3 figures, 8 table

Rationale in Development Chat Messages: An Exploratory Study

Chat messages of development teams play an increasingly significant role in software development, having replaced emails in some cases. Chat messages contain information about discussed issues, considered alternatives and argumentation leading to the decisions made during software development. These elements, defined as rationale, are invaluable during software evolution for documenting and reusing development knowledge. Rationale is also essential for coping with changes and for effective maintenance of the software system. However, exploiting the rationale hidden in the chat messages is challenging due to the high volume of unstructured messages covering a wide range of topics. This work presents the results of an exploratory study examining the frequency of rationale in chat messages, the completeness of the available rationale and the potential of automatic techniques for rationale extraction. For this purpose, we apply content analysis and machine learning techniques on more than 8,700 chat messages from three software development projects. Our results show that chat messages are a rich source of rationale and that machine learning is a promising technique for detecting rationale and identifying different rationale elements.Comment: 11 pages, 6 figures. The 14th International Conference on Mining Software Repositories (MSR'17

"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts

Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purpose of automating customer service interactions. In this work, we develop a novel taxonomy of fine-grained "dialogue acts" frequently observed in customer service, showcasing acts that are more suited to the domain than the more generic existing taxonomies. Using a sequential SVM-HMM model, we model conversation flow, predicting the dialogue act of a given turn in real-time. We characterize differences between customer and agent behavior in Twitter customer service conversations, and investigate the effect of testing our system on different customer service industries. Finally, we use a data-driven approach to predict important conversation outcomes: customer satisfaction, customer frustration, and overall problem resolution. We show that the type and location of certain dialogue acts in a conversation have a significant effect on the probability of desirable and undesirable outcomes, and present actionable rules based on our findings. The patterns and rules we derive can be used as guidelines for outcome-driven automated customer service platforms.Comment: 13 pages, 6 figures, IUI 201