A framework to evaluate methods' capacity to design flexible business processes

International audienceThe assumption done in this paper is that changing processes require specific methods for their design. The decision of adopting a method for modeling flexible processes depends on many criterions and situations. Accordingly, we propose a framework with a list of criterions. The user can use it as a decision support framework for the choice of a modeling method. We used two enterprise modeling approaches to illustrate the proposed framework

National project management maturity : a conceptual framework

This paper extends the concept of organizational project management maturity to the national context. Based on a review of the extant literature and a thorough analysis of existing organizational maturity models, it develops a systematic framework of national project management maturity, the national project management maturity model (NPM3), by defining maturity levels, identifying key maturity perspectives and drivers, and discussing key performance indicators that may be used to assess and compare national project management maturity. Practical implications and limitations and the need for further research are discussed

Software Engineering Laboratory Series: Proceedings of the Twenty-Second Annual Software Engineering Workshop

The Software Engineering Laboratory (SEL) is an organization sponsored by NASA/GSFC and created to investigate the effectiveness of software engineering technologies when applied to the development of application software. The activities, findings, and recommendations of the SEL are recorded in the Software Engineering Laboratory Series, a continuing series of reports that includes this document

A model of quality service management for information systems

Tese de mestrado. Mestrado em Engenharia Electrotécnica e de Computadores (Área de especialização Tecnologias da Informação para Gestão Empresarial). Faculdade de Engenharia. Universidade do Porto. 200

Framework of Six Sigma implementation analysis on SMEs in Malaysia for information technology services, products and processes

For the past two decades, the majority of Malaysia’s IT companies have been widely adopting a Quality Assurance (QA) approach as a basis for self-improvement and internal-assessment in IT project management. Quality Control (QC) is a comprehensive top-down observation approach used to fulfill requirements for quality outputs which focuses on the aspect of process outputs evaluation. However in the Malaysian context, QC and combination of QA and QC as a means of quality improvement approaches have not received significant attention. This research study aims to explore the possibility of integrating QC and QA+QC approaches through Six Sigma quality management standard to provide tangible and measureable business results by continuous process improvement to boost customer satisfactions. The research project adopted an exploratory case study approach on three Malaysian IT companies in the business area of IT Process, IT Service and IT Product. Semi-structured interviews, online surveys, self-administered questionnaires, job observations, document analysis and on-the-job-training are amongst the methodologies employed in these case studies. These collected data and viewpoints along with findings from an extensive literature review were used to benchmark quality improvement initiatives, best practices and to develop a Six Sigma framework for the context of the SMEs in the Malaysian IT industry. This research project contributed to both the theory and practice of implementing and integrating Six Sigma in IT products, services and processes. The newly developed framework has been proven capable of providing a general and fundamental start-up decision by demonstrating how a company with and without formal QIM can be integrated and implemented with Six Sigma practices to close the variation gap between QA and QC. This framework also takes into consideration those companies with an existing QIM for a new face-lift migration without having to drop their existing QIM. This can be achieved by integrating a new QIM which addresses most weaknesses of the current QIM while retaining most of the current business routine strengths. This framework explored how Six Sigma can be expanded and extended to include secondary external factors that are critical to successful QIM implementation. A vital segment emphasizes Six Sigma as a QA+QC approach in IT processes; and the ability to properly manage IT processes will result in overall performance improvement to IT Products and IT Services. The developed Six Sigma implementation framework can serve as a baseline for SMEs to better manage, control and track business performance and product quality; and at the same time creates clearer insights and un-biased views of Six Sigma implementation onto the IT industries to drive towards operational excellence

IT-enabled Process Innovation: A Literature Review

The importance of Information Technology (IT) is growing, and in a hypercompetitive market IT must be used as a strategic asset for companies to succeed. In order to gain strategic benefits from IT, companies need to be innovative when deploying IT. This can be achieved by reengineering business processes to take advantage of the possibilities IT provides. In 1993 Thomas H. Davenport presented a framework describing the role of IT in process innovation . Based on this framework, the purpose of this paper is to conduct a literature review to answer the following research question: What kind of opportunities does IT provide for process innovation? . Davenport\u27s framework is used as an analytical lens to review articles from the top 20 IS and management journals. The paper provides an overview and an in-depth analysis of the literature on IT-enabled process innovation and suggests avenues for future research as well as recommendations for practitioners. Our analyses reveal five distinct themes related to opportunities for IT-enabled process innovation, all of which offer guidance to practitioners and highlight gaps in our current knowledge about how to leverage IT for innovation purposes

PROJECT MANAGEMENT MATURITY IN THE CONSTRUCTION INDUSTRY OF DEVELOPING COUNTRIES (THE CASE OF ETHIOPIAN CONTRACTORS)

This research has studied the maturity of PM in the construction industry of developing countries; in the course, the research has also identified two major gaps in the existing maturity models and, proposed a PM maturity model to address the gaps and adapt it to the developing countries context. Using the model, maturity assessment of contractors in Ethiopia is undertaken and, low level of PM maturity (Informal practice of the basic processes) is found. Further, the research found ISO certified contractors‟ PM maturity to be higher than those which are not. Similarly, the PM maturity of contractors which took part in Capacity Building Program is found to be higher than those which did not take part .Likewise, Road contractors PM maturity is found to be higher than Building contractors. Moreover, the research found higher maturity level for material, procurement, cost, financial, time, and human resource management. Risk and safety management are found to be the least matured PM areas

Framework of Six Sigma implementation analysis on SMEs in Malaysia for information technology services, products and processes

For the past two decades, the majority of Malaysia’s IT companies have been widely adopting a Quality Assurance (QA) approach as a basis for self-improvement and internal-assessment in IT project management. Quality Control (QC) is a comprehensive top-down observation approach used to fulfill requirements for quality outputs which focuses on the aspect of process outputs evaluation. However in the Malaysian context, QC and combination of QA and QC as a means of quality improvement approaches have not received significant attention. This research study aims to explore the possibility of integrating QC and QA+QC approaches through Six Sigma quality management standard to provide tangible and measureable business results by continuous process improvement to boost customer satisfactions. The research project adopted an exploratory case study approach on three Malaysian IT companies in the business area of IT Process, IT Service and IT Product. Semi-structured interviews, online surveys, self-administered questionnaires, job observations, document analysis and on-the-job-training are amongst the methodologies employed in these case studies. These collected data and viewpoints along with findings from an extensive literature review were used to benchmark quality improvement initiatives, best practices and to develop a Six Sigma framework for the context of the SMEs in the Malaysian IT industry. This research project contributed to both the theory and practice of implementing and integrating Six Sigma in IT products, services and processes. The newly developed framework has been proven capable of providing a general and fundamental start-up decision by demonstrating how a company with and without formal QIM can be integrated and implemented with Six Sigma practices to close the variation gap between QA and QC. This framework also takes into consideration those companies with an existing QIM for a new face-lift migration without having to drop their existing QIM. This can be achieved by integrating a new QIM which addresses most weaknesses of the current QIM while retaining most of the current business routine strengths. This framework explored how Six Sigma can be expanded and extended to include secondary external factors that are critical to successful QIM implementation. A vital segment emphasizes Six Sigma as a QA+QC approach in IT processes; and the ability to properly manage IT processes will result in overall performance improvement to IT Products and IT Services. The developed Six Sigma implementation framework can serve as a baseline for SMEs to better manage, control and track business performance and product quality; and at the same time creates clearer insights and un-biased views of Six Sigma implementation onto the IT industries to drive towards operational excellence

Performance Assessment of BIM in University Facilities Management Organisations : Exploring industry perceptions in Australia and Sweden

This thesis explores methodologies for assessing BIM performance in Facilities Management organisations. Limited previous research in this field initiated case studies focussing industry managers of university buildings in Australia and Sweden and their readiness (organisational, capability) for handling BIM in a whole-of-life context. Furthermore, it identifies critical factors affecting their capabilities to implement and effectively use BIM in their operations