Untangling a Web of Lies: Exploring Automated Detection of Deception in Computer-Mediated Communication

Safeguarding organizations against opportunism and severe deception in computer-mediated communication (CMC) presents a major challenge to CIOs and IT managers. New insights into linguistic cues of deception derive from the speech acts innate to CMC. Applying automated text analysis to archival email exchanges in a CMC system as part of a reward program, we assess the ability of word use (micro-level), message development (macro-level), and intertextual exchange cues (meta-level) to detect severe deception by business partners. We empirically assess the predictive ability of our framework using an ordinal multilevel regression model. Results indicate that deceivers minimize the use of referencing and self-deprecation but include more superfluous descriptions and flattery. Deceitful channel partners also over structure their arguments and rapidly mimic the linguistic style of the account manager across dyadic e-mail exchanges. Thanks to its diagnostic value, the proposed framework can support firms’ decision-making and guide compliance monitoring system development

Decoding social media speak: developing a speech act theory research agenda

Purpose – Drawing on the theoretical domain of speech act theory (SAT) and a discussion of its suitability for setting the agenda for social media research, this study aims to explore a range of research directions that are both relevant and conceptually robust, to stimulate the advancement of knowledge and understanding of online verbatim data. Design/methodology/approach – Examining previously published cross-disciplinary research, the study identifies how recent conceptual and empirical advances in SAT may further guide the development of text analytics in a social media context. Findings – Decoding content and function word use in customers’ social media communication can enhance the efficiency of determining potential impacts of customer reviews, sentiment strength, the quality of contributions in social media, customers’ socialization perceptions in online communities and deceptive messages. Originality/value – Considering the variety of managerial demand, increasing and diverging social media formats, expanding archives, rapid development of software tools and fast-paced market changes, this study provides an urgently needed, theory-driven, coherent research agenda to guide the conceptual development of text analytics in a social media context

Application of Forensic Psychological Techniques in Military Intelligence and Support Operations

Forensic Psychological Techniques is an integral part of any security system as it involves interaction with the actual brain behind the incidents or planning of antisocial acts. Forensic psychological techniques such as polygraph, BEOS, narco-analysis has been playing significant role in the investigation of criminal cases. However, the application of these techniques is not limited to criminal cases or civil cases. These techniques can also be used in military investigation. The forensic psychological techniques of polygraph, BEOS and narco-analysis with its theoretical background and processes are explored

A Psychometric Investigation into the Structure of Deception Strategy Use

This paper uses a data-driven approach to identify the psychological factors that underlie the array of strategies that people use to hide their deceit. Two hundred and nine participants told two lies and two truths and then completed a self-report scale that elicited their experiences when deceiving. A factor analysis of responses produced four factors, three of which were strategic in nature: Nonverbal behaviour control, which relates to attempts to monitor and control nonverbal behaviour when lying; Detail, which relates to attempts to produce detailed, engaging lies; Cognitive difficulty, which relates to the cognitive difficulties experienced when lying and their strategic consequences; and Anxiety, which relates to the negative emotions experienced when deceiving. The results further our understanding of the psychological processes that underpin deception and suggest several potentially fruitful avenues for future research