Mapping and Developing Service Design Research in the UK.

This report is the outcome of the Service Design Research UK (SDR UK) Network with Lancaster University as primary investigator and London College of Communication, UAL as co-investigator. This project was funded as part of an Arts and Humanities Research Council Network grant. Service Design Research UK (SDR UK), funded by an AHRC Network Grant, aims to create a UK research network in an emerging field in Design that is Service Design. This field has a recent history and a growing, but still small and dispersed, research community that strongly needs support and visibility to consolidate its knowledge base and enhance its potential impact. Services represent a significant part of the UK economy and can have a transformational role in our society as they affect the way we organize, move, work, study or take care of our health and family. Design introduces a more human centred and creative approach to service innovation; this is critical to delivering more effective and novel solutions that have the potential to tackle contemporary challenges. Service Design Research UK reviewed and consolidated the emergence of Service Design within the estalished field of Design

Exploring the Impact of Teacher Collaboration on Student Learning: A Focus on Writing

In this yearlong case study, six English teachers in an urban high school in Northern California engaged in sustained collaboration focused on developing and enacting strategies to improve the writing skills of their culturally and linguistically diverse freshmen. The study was conducted between August 2018 and June 2019, to determine the connections, if any, between teacher collaboration and student learning. Qualitative data were analyzed from teacher collaboration and observation of classroom practices, focus groups and teacher-created artifacts. Students’ on-demand writing assessments in fall and spring were compared with instructionally supported writing. Student surveys were analyzed in a mixed methods approach. Findings suggest that students’ writing skills improved and students reported increased confidence in writing and other literacy practices. The lessons developed in the collaboration meetings and observed in practice, in tandem with student and teacher self-reports suggest a positive relationship between teacher collaboration and student learning outcomes

Rethinking Research Partnerships: Discussion Guide and Toolkit

In recent years, there has been a drive towards research collaboration between academics and international non-governmental organisations (INGOs). These new partnerships offer exciting opportunities to improve learning and practice in international development, leading to innovation and deepened understandings of the world and, ultimately, a better impact on poverty eradication. However, they also present considerable challenges. How do organisations with different structures, goals and interests collaborate? Can they work together productively around these differences? What tensions exist and what is the impact of these? How is power distributed and which voices are amplified or lost in the process? This guide does not seek to answer these questions, but offers a way of exploring them. It is aimed at people and organisations that are considering embarking on a research collaboration, or are already working in partnership. It introduces some of the key issues that arise when working collaboratively, and suggests tools and activities to help you to critically reflect on them. The guide is aimed at those at the forefront of these partnerships – academics, INGO staff and their respective institutions. However, the content will also be of relevance to funders and others seeking to support or encourage collaborative research approaches. This guide is a toolkit for critical reflection, rooted in the idea that research partnerships must be entered into with care. Attention needs to be given to contexts, power relations and the different interests involved in order to successfully deliver truly collaborative knowledge generation that serves everyone’s interests. The risks are real – partnerships without serious considerations of the power dynamics risk reaffirming certain interests and voices and marginalising others, particularly those already experiencing structural disadvantage, undermining the real benefit that these partnerships can bring. In addition, they can end up placing unfunded and unsupported burdens on particular individuals or organisations, and reinforce existing structures that constrain the intended learning and growth

Surveillant assemblages of governance in massively multiplayer online games:a comparative analysis

This paper explores governance in Massively Multiplayer Online Games (MMOGs), one sub-sector of the digital games industry. Informed by media governance studies, Surveillance Studies, and game studies, this paper identifies five elements which form part of the system of governance in MMOGs. These elements are: game code and rules; game policies; company community management practices; player participatory practices; and paratexts. Together these governance elements function as a surveillant assemblage, which relies to varying degrees on lateral and hierarchical forms of surveillance, and the assembly of human and nonhuman elements.Using qualitative mixed methods we examine and compare how these elements operate in three commercial MMOGs: Eve Online, World of Warcraft and Tibia. While peer and participatory surveillance elements are important, we identified two major trends in the governance of disruptive behaviours by the game companies in our case studies. Firstly, an increasing reliance on automated forms of dataveillance to control and punish game players, and secondly, increasing recourse to contract law and diminishing user privacy rights. Game players found it difficult to appeal the changing terms and conditions and they turned to creating paratexts outside of the game in an attempt to negotiate the boundaries of the surveillant assemblage. In the wider context of self-regulated governance systems these trends highlight the relevance of consumer rights, privacy, and data protection legislation to online games and the usefulness of bringing game studies and Surveillance Studies into dialogue

Post-automation: report from an international workshop

The purpose of this report is to share lessons from an international research workshop dedicated to post- automation. Twenty-seven researchers from eleven different countries in Africa, Asia, Latin America and Europe, met at the Science Policy Research Unit at Sussex University on 11-13 September 2019, where we discussed empirical research papers and explored post-automation in group activities. We write this report primarily for researchers, but also for activists and policy advisors looking for more imaginative approaches to governing technology, work and sustainability in society, compared to those dominant agendas adapting automatically to the interests behind automation. The report is structured as follows. Section two introduces the workshop topic and papers presented, and which leads into two related areas that became a focus for discussion. First, some challenges in the foundations of automation theory (section three). And second, post-automation as a more constructive proposition to the challenges of automation, and that is happening right now (section four). Section five summarises some key points arising from the workshop, based on empirical observations from the margins of digital technology development, and that give both a flavour of the workshop and help elaborate the post-automation proposition. Some analytical and strategic themes are discussed in section six. We conclude in section seven with proposals for a post-automation agenda

Linked democracy : foundations, tools, and applications

Chapter 1Introduction to Linked DataAbstractThis chapter presents Linked Data, a new form of distributed data on theweb which is especially suitable to be manipulated by machines and to shareknowledge. By adopting the linked data publication paradigm, anybody can publishdata on the web, relate it to data resources published by others and run artificialintelligence algorithms in a smooth manner. Open linked data resources maydemocratize the future access to knowledge by the mass of internet users, eitherdirectly or mediated through algorithms. Governments have enthusiasticallyadopted these ideas, which is in harmony with the broader open data movement