Combining privileged information to improve context-aware recommender systems

A recommender system is an information filtering technology which can be used to predict preference ratings of items (products, services, movies, etc) and/or to output a ranking of items that are likely to be of interest to the user. Context-aware recommender systems (CARS) learn and predict the tastes and preferences of users by incorporating available contextual information in the recommendation process. One of the major challenges in context-aware recommender systems research is the lack of automatic methods to obtain contextual information for these systems. Considering this scenario, in this paper, we propose to use contextual information from topic hierarchies of the items (web pages) to improve the performance of context-aware recommender systems. The topic hierarchies are constructed by an extension of the LUPI-based Incremental Hierarchical Clustering method that considers three types of information: traditional bag-of-words (technical information), and the combination of named entities (privileged information I) with domain terms (privileged information II). We evaluated the contextual information in four context-aware recommender systems. Different weights were assigned to each type of information. The empirical results demonstrated that topic hierarchies with the combination of the two kinds of privileged information can provide better recommendations.FAPESP (grant #2010/20564-8, #2012/13830-9, and #2013/16039-3, São Paulo Research Foundation (FAPESP))CAPE

Intelligent Data Mining Techniques for Automatic Service Management

Today, as more and more industries are involved in the artificial intelligence era, all business enterprises constantly explore innovative ways to expand their outreach and fulfill the high requirements from customers, with the purpose of gaining a competitive advantage in the marketplace. However, the success of a business highly relies on its IT service. Value-creating activities of a business cannot be accomplished without solid and continuous delivery of IT services especially in the increasingly intricate and specialized world. Driven by both the growing complexity of IT environments and rapidly changing business needs, service providers are urgently seeking intelligent data mining and machine learning techniques to build a cognitive ``brain in IT service management, capable of automatically understanding, reasoning and learning from operational data collected from human engineers and virtual engineers during the IT service maintenance. The ultimate goal of IT service management optimization is to maximize the automation of IT routine procedures such as problem detection, determination, and resolution. However, to fully automate the entire IT routine procedure is still a challenging task without any human intervention. In the real IT system, both the step-wise resolution descriptions and scripted resolutions are often logged with their corresponding problematic incidents, which typically contain abundant valuable human domain knowledge. Hence, modeling, gathering and utilizing the domain knowledge from IT system maintenance logs act as an extremely crucial role in IT service management optimization. To optimize the IT service management from the perspective of intelligent data mining techniques, three research directions are identified and considered to be greatly helpful for automatic service management: (1) efficiently extract and organize the domain knowledge from IT system maintenance logs; (2) online collect and update the existing domain knowledge by interactively recommending the possible resolutions; (3) automatically discover the latent relation among scripted resolutions and intelligently suggest proper scripted resolutions for IT problems. My dissertation addresses these challenges mentioned above by designing and implementing a set of intelligent data-driven solutions including (1) constructing the domain knowledge base for problem resolution inference; (2) online recommending resolution in light of the explicit hierarchical resolution categories provided by domain experts; and (3) interactively recommending resolution with the latent resolution relations learned through a collaborative filtering model

Multi-dimension Tensor Factorization Collaborative Filtering Recommendation for Academic Profiles

The choice of academic itineraries and/or optional subjects to attend is not usually an easy decision since, in most cases, students lack the information, maturity, and knowledge required to make right decisions. This paper evaluates the support of Collaborative Systems for helping and guiding students in this decision-making process, considering the behavior and impact of these systems on the use of data different from the formal information the students usually use. For this purpose, the research applied the clustering based Multi-dimension Tensor Factorization approach to build a recommendation system and confirm that the increment in tensors improves the recommendation accuracy. As a result, this approach permits the user to take advantage of the contextual information to reduce the sparsity issue and increase the recommendation accuracy

Layered evaluation of interactive adaptive systems : framework and formative methods

Peer reviewedPostprin

Context-Aware Personalized Point-of-Interest Recommendation System

The increasing volume of information has created overwhelming challenges to extract the relevant items manually. Fortunately, the online systems, such as e-commerce (e.g., Amazon), location-based social networks (LBSNs) (e.g., Facebook) among many others have the ability to track end users\u27 browsing and consumption experiences. Such explicit experiences (e.g., ratings) and many implicit contexts (e.g., social, spatial, temporal, and categorical) are useful in preference elicitation and recommendation. As an emerging branch of information filtering, the recommendation systems are already popular in many domains, such as movies (e.g., YouTube), music (e.g., Pandora), and Point-of-Interest (POI) (e.g., Yelp). The POI domain has many contextual challenges (e.g., spatial (preferences to a near place), social (e.g., friend\u27s influence), temporal (e.g., popularity at certain time), categorical (similar preferences to places with same category), locality of POI, etc.) that can be crucial for an efficient recommendation. The user reviews shared across different social networks provide granularity in users\u27 consumption experience. From the data mining and machine learning perspective, following three research directions are identified and considered relevant to an efficient context-aware POI recommendation, (1) incorporation of major contexts into a single model and a detailed analysis of the impact of those contexts, (2) exploitation of user activity and location influence to model hierarchical preferences, and (3) exploitation of user reviews to formulate the aspect opinion relation and to generate explanation for recommendation. This dissertation presents different machine learning and data mining-based solutions to address the above-mentioned research problems, including, (1) recommendation models inspired from contextualized ranking and matrix factorization that incorporate the major contexts and help in analysis of their importance, (2) hierarchical and matrix-factorization models that formulate users\u27 activity and POI influences on different localities that model hierarchical preferences and generate individual and sequence recommendations, and (3) graphical models inspired from natural language processing and neural networks to generate recommendations augmented with aspect-based explanations

Improving personalized ranking in recommender systems with topic hierarchies and implicit feedback

The knowledge of semantic information about the content and user’s preferences is an important issue to improve recommender systems. However, the extraction of such meaningful metadata needs an intense and time-consuming human effort, which is impractical specially with large databases. In this paper, we mitigate this problem by proposing a recommendation model based on latent factors and implicit feedback which uses an unsupervised topic hierarchy constructor algorithm to organize and collect metadata at different granularities from unstructured textual content. We provide an empirical evaluation using a dataset of web pages written in Portuguese language, and the results show that personalized ranking with better quality can be generated using the extracted topics at medium granularity.CAPESCNPqFAPESP (grant #2013/25547-1 and #2012/13830-9

Design, development and deployment of an intelligent, personalized recommendation system

Personalization and recommendation systems are a solution to the problem of content overload, especially in large information systems. In this thesis, a personalized recommendation system enhanced with semantic knowledge has been developed in order to overcome the most common limitations of traditional approaches: the cold-start and the sparsity problems. The recommender consists of the following two main components. A user-profile learning algorithm combines user’s feedback from different channels and employs domain inferences to construct accurate user profiles. A recommendation algorithm, using content-based filtering, exploits the semantic structure of the domain to obtain accurate predictions and generate the corresponding recommendations. The system’s design proposed is flexible enough to be potentially applied to applications of any domain that can be properly described using ontologies. In addition to the development of the recommendation system, an existing Web-application in the tourism domain has been extended and adapted in order to be able to integrate the recommender into it. The overall recommendation system has been evaluated and the results obtained indicate that it satisfies the requirements established