Supporting decision making process with "Ideal" software agents: what do business executives want?

According to Simon’s (1977) decision making theory, intelligence is the first and most important phase in the decision making process. With the escalation of information resources available to business executives, it is becoming imperative to explore the potential and challenges of using agent-based systems to support the intelligence phase of decision-making. This research examines UK executives’ perceptions of using agent-based support systems and the criteria for design and development of their “ideal” intelligent software agents. The study adopted an inductive approach using focus groups to generate a preliminary set of design criteria of “ideal” agents. It then followed a deductive approach using semi-structured interviews to validate and enhance the criteria. This qualitative research has generated unique insights into executives’ perceptions of the design and use of agent-based support systems. The systematic content analysis of qualitative data led to the proposal and validation of design criteria at three levels. The findings revealed the most desirable criteria for agent based support systems from the end users’ point view. The design criteria can be used not only to guide intelligent agent system design but also system evaluation

Improving Ontology Recommendation and Reuse in WebCORE by Collaborative Assessments

In this work, we present an extension of CORE [8], a tool for Collaborative Ontology Reuse and Evaluation. The system receives an informal description of a specific semantic domain and determines which ontologies from a repository are the most appropriate to describe the given domain. For this task, the environment is divided into three modules. The first component receives the problem description as a set of terms, and allows the user to refine and enlarge it using WordNet. The second module applies multiple automatic criteria to evaluate the ontologies of the repository, and determines which ones fit best the problem description. A ranked list of ontologies is returned for each criterion, and the lists are combined by means of rank fusion techniques. Finally, the third component uses manual user evaluations in order to incorporate a human, collaborative assessment of the ontologies. The new version of the system incorporates several novelties, such as its implementation as a web application; the incorporation of a NLP module to manage the problem definitions; modifications on the automatic ontology retrieval strategies; and a collaborative framework to find potential relevant terms according to previous user queries. Finally, we present some early experiments on ontology retrieval and evaluation, showing the benefits of our system

Recommender Systems

The ongoing rapid expansion of the Internet greatly increases the necessity of effective recommender systems for filtering the abundant information. Extensive research for recommender systems is conducted by a broad range of communities including social and computer scientists, physicists, and interdisciplinary researchers. Despite substantial theoretical and practical achievements, unification and comparison of different approaches are lacking, which impedes further advances. In this article, we review recent developments in recommender systems and discuss the major challenges. We compare and evaluate available algorithms and examine their roles in the future developments. In addition to algorithms, physical aspects are described to illustrate macroscopic behavior of recommender systems. Potential impacts and future directions are discussed. We emphasize that recommendation has a great scientific depth and combines diverse research fields which makes it of interests for physicists as well as interdisciplinary researchers.Comment: 97 pages, 20 figures (To appear in Physics Reports

Integration of decision support systems to improve decision support performance

Decision support system (DSS) is a well-established research and development area. Traditional isolated, stand-alone DSS has been recently facing new challenges. In order to improve the performance of DSS to meet the challenges, research has been actively carried out to develop integrated decision support systems (IDSS). This paper reviews the current research efforts with regard to the development of IDSS. The focus of the paper is on the integration aspect for IDSS through multiple perspectives, and the technologies that support this integration. More than 100 papers and software systems are discussed. Current research efforts and the development status of IDSS are explained, compared and classified. In addition, future trends and challenges in integration are outlined. The paper concludes that by addressing integration, better support will be provided to decision makers, with the expectation of both better decisions and improved decision making processes