Guidelines Towards Better Participation of Older Adults in Software Development Processes using a new SPIRAL Method and Participatory Approach

This paper presents a new method of engaging older participants in the process of application and IT solutions development for older adults for emerging IT and tech startups. A new method called SPIRAL (Support for Participant Involvement in Rapid and Agile software development Labs) is proposed which adds both sustainability and flexibility to the development process with older adults. This method is based on the participatory approach and user empowerment of older adults with the aid of a bootstrapped Living Lab concept and it goes beyond well established user-centered and empathic design. SPIRAL provides strategies for direct involvement of older participants in the software development processes from the very early stage to support the agile approach with rapid prototyping, in particular in new and emerging startup environments with limited capabilities, including time, team and resources

An Experience in Collecting Requirements for Mobile, Energy Efficient Applications from End Customers in the Bank Sector

Several development processes recommend strongly user participation and involvement in requirement acqui- sition. However, there are very few studies detailing the empirical results of direct user involvement in large industrial software development products. In this paper we report the outcomes of a novel approach taken by the Software House of one of major Russian banks (Ak Bars Bank) on how to improve the development process by directly involving end customers in the requirement elicitation phase of mobile, energy efficient ap- plications. We observe that such involvement in a form of a workshop has led to improvement of requirements collection and higher levels of user satisfactio

Power and politics of user involvement in software development

© 2018 Association for Computing Machinery. [CONTEXT] Involving users in software development is a complex and multi-faceted concept. Empirical research that studies power and politics of user involvement in software development is scarce. [OBJECTIVE] In this paper, we present the results from a case study of a software development project, where organizational politics was explored in context of user involvement in software development. [METHOD] We collected data through 30 interviews with 20 participants, attending workshops, observing project meetings, and analysing projects documents. The qualitative data was rigorously and iteratively analyzed. [RESULTS] The results indicate that the politics was a significant factor used to exert power and influence in decision-making processes. Communication channels were exploited for political purposes. These contributed to the users' dissatisfaction with their involvement thus impacting on the project outcome. [CONCLUSION] Having multiple teams of stakeholders with different levels of power in decision-making, the politics is inevitable and inescapable. Without careful attention, the political aspect of user involvement in software development can contribute to unsuccessful project

Patterns of User Involvement in Experiment-Driven Software Development

Background: Experiments are often used as a means to continuously validate user needs and to aid in making software development decisions. Involving users in the development of software products benefits both the users and companies. How software companies efficiently involve users in both general development and in experiments remains unclear; however, it is especially important to determine the perceptions and attitudes held by practitioners in different roles in these companies. Objective: We seek to: 1) explore how software companies involve users in software development and experimentation; 2) understand how developer, manager and UX designer roles perceive and involve users in experimentation; and 3) uncover systematic patterns in practitioners’ views on user involvement in experimentation. The study aims to reveal behaviors and perceptions that could support or undermine experiment-driven development, point out what skills could enhance experiment-driven development, and raise awareness of such issues for companies that wish to adopt experiment-driven development. Methods: We conducted a survey within four Nordic software companies, inviting practitioners in three major roles: developers, managers, and UX designers. We asked the respondents to indicate how they involve users in their job function, as well as their perspectives regarding software experiments and ethics. Results and Conclusion: We identified six patterns describing experimentation and user involvement. For instance, managers were associated with a cautious user notification policy, that is, to always let users know of an experiment they are subject to, and they also believe that users have to be convinced before taking part in experiments. We discovered that, due to lack of clear processes for involving users and the lack of a common understanding of ethics in experimentation, practitioners tend to rationalize their perceptions based on their own experiences. Our patterns were based on empirical evidence and they can be evaluated in different populations and contexts.Peer reviewe

Developing web-based learning resources in school education: a user-centered approach

Web-based learning resources (WBLRs) are potentially powerful tools for enhancing teachingand learning processes in school education. They can provide teachers and learners with a widerange of new and exciting experiences that are not possible in a traditional classroom. However,WBLRs are still the domain of technical and software experts rather than teachers and learners.As a result, much of the development of WBLRs is carried out without a true understanding ofissues pertinent to learning and pedagogy. Also lacking is user involvement in the developmentprocess of WBLRs. The aim of this work is to propose a user-centered approach to the developmentof WBLRs to translate pedagogical issues into a software tool that supports effective learning.The article also reports on the application of the approach in school education

AGILE DEVELOPMENT – SCRUM ADOPTED IN PRACTICE BUT NOT IN PRINCIPLE

The move to agile software development methodologies has generated great enthusiasm. The emphasis on team-oriented development and reliance on people rather than predefined processes is transforming software development into a socio-technical process. Through the lens of a real-world project we examined the difficulties experienced when an IS development project shifted from a structured waterfall approach for upfront requirements gathering to a Scrum agile approach for the development activities. We specifically look at the agile values and principles of ‘people, working software, end-user involvement and responding to change’. Although the transition was successful in practice, in principle the project failed. The empirical case study evidences the characteristics involved and we put forward critical factors of the preparation of the environment (i.e. adequate Scrum training), effective communications (i.e. consensus on a standard working context and sufficient time for testing), optimal team structure (i.e. personalities) and effective team leadership to inform future development practice

Clients’ participation in software projects: comparative case study between an agile and a ‘traditional’ software company

One of the main characteristics of agile software development is the active and continuous participation and involvement of the clients throughout the project. According to agile proponents, this leads to building ‘the right’ product and to satisfied clients. In this paper we present a comparative study of two Dutch software development companies in respect to client participation and its impact on the project. One of the companies is purely agile while the other is following a traditional software development approach. Our study suggests that active clients’ participation is not an exclusive attribute of agile projects and that it can be successfully integrated (and implemented) in a traditional project as well. Further, the study shows that by involving clients, software companies have the chance to get higher customer satisfaction, regardless whether or not they implement agile software development processes. Although our study is not quantitative, we think that it is indicative about the impact of the factor “client’s participation” on the client’s satisfaction

Agile Requirements Engineering: A systematic literature review

Nowadays, Agile Software Development (ASD) is used to cope with increasing complexity in system development. Hybrid development models, with the integration of User-Centered Design (UCD), are applied with the aim to deliver competitive products with a suitable User Experience (UX). Therefore, stakeholder and user involvement during Requirements Engineering (RE) are essential in order to establish a collaborative environment with constant feedback loops. The aim of this study is to capture the current state of the art of the literature related to Agile RE with focus on stakeholder and user involvement. In particular, we investigate what approaches exist to involve stakeholder in the process, which methodologies are commonly used to present the user perspective and how requirements management is been carried out. We conduct a Systematic Literature Review (SLR) with an extensive quality assessment of the included studies. We identified 27 relevant papers. After analyzing them in detail, we derive deep insights to the following aspects of Agile RE: stakeholder and user involvement, data gathering, user perspective, integrated methodologies, shared understanding, artifacts, documentation and Non-Functional Requirements (NFR). Agile RE is a complex research field with cross-functional influences. This study will contribute to the software development body of knowledge by assessing the involvement of stakeholder and user in Agile RE, providing methodologies that make ASD more human-centric and giving an overview of requirements management in ASD.Ministerio de Economía y Competitividad TIN2013-46928-C3-3-RMinisterio de Economía y Competitividad TIN2015-71938-RED

A requirements engineering framework for integrated systems development for the construction industry

Computer Integrated Construction (CIC) systems are computer environments through which collaborative working can be undertaken. Although many CIC systems have been developed to demonstrate the communication and collaboration within the construction projects, the uptake of CICs by the industry is still inadequate. This is mainly due to the fact that research methodologies of the CIC development projects are incomplete to bridge the technology transfer gap. Therefore, defining comprehensive methodologies for the development of these systems and their effective implementation on real construction projects is vital. Requirements Engineering (RE) can contribute to the effective uptake of these systems because it drives the systems development for the targeted audience. This paper proposes a requirements engineering approach for industry driven CIC systems development. While some CIC systems are investigated to build a broad and deep contextual knowledge in the area, the EU funded research project, DIVERCITY (Distributed Virtual Workspace for Enhancing Communication within the Construction Industry), is analysed as the main case study project because its requirements engineering approach has the potential to determine a framework for the adaptation of requirements engineering in order to contribute towards the uptake of CIC systems