How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector?

The paper focuses attention on the value of user knowledge to entrepreneurs and addresses an important gap in current literature concerning entrepreneurial activity, user knowledge and innovation in digital services. Drawing on the entrepreneurship and innovation literatures, the paper highlights the challenges posed by the application of user knowledge to digital services and outlines a novel unit of analysis for the examination of entrepreneurial activity. The Innovation Opportunity Space framework is introduced and applied to the analysis of giffgaff, a UK-based mobile telephony supplier. This case is employed in order to explore the boundaries of the current understanding of entrepreneurial knowledge networks, user knowledge and innovation. The theoretical contribution of the paper proposes a reappraisal of the notion of spillovers, user knowledge and firm boundaries in the digital services sector. The paper concludes by outlining directions for further research in this area

Innovation Development for Highly Energy-Efficient Housing: Opportunities and Challenges Related to the Adoption of Passive Houses

In previous years we have seen a recognition of the significant potential that exists for reducing energy use through innovation in residential buildings. This study investigates innovation challenges and identifies opportunities that could lead to a rapid increase in the adoption of highly energy-efficient housing concepts, particularly that of the passive house. To this end, it exemplifies, interprets and develops the innovation adoption theory through an investigation of views and experiences on the supply side, the demand side and the policy side. It highlights successful innovation trajectories and barriers experienced by businesses. It addresses both problems and positive experiences from the perspective of the end user and investigates different policy approaches. As such, the research reveals important features of innovation-adoption strategies in the building sector. It shows how multi-player enterprise collaboration plays a key role, and the study also recommends the development of quality assurance schemes. It makes a valuable contribution to discussions about how active the role of government policymakers and enterprise networks should be

AccessMakers: A Platform for Inclusive Innovation

This paper focuses on the feasibility of deploying collaborative user networks to address accessibility challenges faced by people with disabilities. It describes the creation of AccessMakers, a multi-­‐stakeholder design process and online community that supports organizations to identify opportunities for innovation by engaging stakeholders who face access barriers. The author, a designer with low-­‐vision, describes his practice-­‐based research journey from the development of a theoretical model of access barriers as a type of breakdown in service systems, to his effort to re-­‐frame accessibility as a user-­‐, or customer-­‐, experience (UX/CX). The paper includes a review of emerging collaborative practices including open innovation, user innovation, and co-­‐production/co-­‐ creation in public services to demonstrate the feasibility of moving beyond regulatory and legalistic approaches to accessibility. Finally, the author describes how he prototyped a storytelling technique to capture access barrier experiences for collaborative networks, and used it as the kernel of the AccessMakers platform

The role of urban living labs in a smart city

In a rapidly changing socio-technical environment cities are increasingly seen as main drivers for change. Against this backdrop, this paper studies the emerging Urban Living Lab and Smart City concepts from a project based perspective, by assessing a series of five Smart City initiatives within one local city ecosystem. A conceptual and analytical framework is used to analyse the architecture, nature and outcomes of the Smart City Ghent and the role of Urban Living Labs. The results of our analysis highlight the potential for social value creation and urban transition. However, current Smart City initiatives face the challenge of evolving from demonstrators towards real sustainable value. Furthermore, Smart Cities often have a technological deterministic, project-based approach, which forecloses a sustainable, permanent and growing future for the project outcomes. ‘City-governed’ Urban Living Labs have an interesting potential to overcome some of the identified challenges

Living Labs as a navigation system for innovative business models in the music industry

Media industries and other rapidly evolving, complex, uncertain markets have a hard time to survive if they do not optimize or radically change their business models. This paper analyses the potential of involving all relevant stakeholders of the value network in the development of a business model by means of a panel based multi-method Living Lab approach. Using an in-depth case study analysis, a critical analysis of both the potential value and the weaknesses of such an approach are being assessed. Although some difficulties exist, opening this innovation process and involving external actors in a structural way has the potential to increase the value creation and sustainability of the business model. This paper also stresses the importance of multidisciplinary research on multi-stakeholder involvement in business model innovation

Supporting social innovation through visualisations of community interactions

Online communities that form through the introduction of sociotechnical platforms require significant effort to cultivate and sustain. Providing open, transparent information on community behaviour can motivate participation from community members themselves, while also providing platform administrators with detailed interaction dynamics. However, challenges arise in both understanding what information is conducive to engagement and sustainability, and then how best to represent this information to platform stakeholders. Towards a better understanding of these challenges, we present the design, implementation, and evaluation of a set of simple visualisations integrated into a Collective Awareness Platform for Social Innovation platform titled commonfare.net. We discuss the promise and challenge of bringing social innovation into the digital age, in terms of supporting sustained platform use and collective action, and how the introduction of community visualisations has been directed towards achieving this goal

From Sensor to Observation Web with Environmental Enablers in the Future Internet

This paper outlines the grand challenges in global sustainability research and the objectives of the FP7 Future Internet PPP program within the Digital Agenda for Europe. Large user communities are generating significant amounts of valuable environmental observations at local and regional scales using the devices and services of the Future Internet. These communities’ environmental observations represent a wealth of information which is currently hardly used or used only in isolation and therefore in need of integration with other information sources. Indeed, this very integration will lead to a paradigm shift from a mere Sensor Web to an Observation Web with semantically enriched content emanating from sensors, environmental simulations and citizens. The paper also describes the research challenges to realize the Observation Web and the associated environmental enablers for the Future Internet. Such an environmental enabler could for instance be an electronic sensing device, a web-service application, or even a social networking group affording or facilitating the capability of the Future Internet applications to consume, produce, and use environmental observations in cross-domain applications. The term ?envirofied? Future Internet is coined to describe this overall target that forms a cornerstone of work in the Environmental Usage Area within the Future Internet PPP program. Relevant trends described in the paper are the usage of ubiquitous sensors (anywhere), the provision and generation of information by citizens, and the convergence of real and virtual realities to convey understanding of environmental observations. The paper addresses the technical challenges in the Environmental Usage Area and the need for designing multi-style service oriented architecture. Key topics are the mapping of requirements to capabilities, providing scalability and robustness with implementing context aware information retrieval. Another essential research topic is handling data fusion and model based computation, and the related propagation of information uncertainty. Approaches to security, standardization and harmonization, all essential for sustainable solutions, are summarized from the perspective of the Environmental Usage Area. The paper concludes with an overview of emerging, high impact applications in the environmental areas concerning land ecosystems (biodiversity), air quality (atmospheric conditions) and water ecosystems (marine asset management)