Exploring inter-departmental barriers between production and quality

Purpose – The purpose of this paper is to demonstrate the value of adopting an organizational ecological perspective to explore behavioural barriers in a UK operations & production management (OPM) setting. Design/methodology/approach – An ethnographic case study approach was adopted with a narrative ecological stance to deconstruct the perceived realities and the origins of the inter‐departmental barriers applying Scott‐Morgan's unwritten rules methodology. Findings – Despite an improvement in the physical proximity of the production and quality control departments, the qualitative approach revealed that latent, socially constructed drivers around management, interaction and communication reinforced inter‐departmental barriers. Conflicting enablers were ultimately responsible derived from the organizational structure, which impacted the firm's production resources. Research limitations/implications – As a case study approach, the specificity of the findings to this OPM setting should be explored further. Practical implications – The paper demonstrates the use of theoretical frameworks in a production and manufacturing organization to provide insights for maximising process effectiveness. Using the organizational ecological perspective to uncover the socially constructed unwritten rules of the OPM setting beneficially impacted on operational effectiveness. Originality/value – The paper contributes to organization ethnography literature by providing a detailed empirical analysis of manufacturing and services behaviour using an organizational ecology perspective. The example demonstrates that “qualitative” research can have real world impact in an advanced operational context. It also contributes to an ecological or complex adaptive systems view of organizations and, inter alia, their supply chains

Researcher self-care in organizational ethnography: lessons from overcoming compassion fatigue

Purpose – The purpose of this paper is to offer practical researcher self-care strategies to prepare for and manage the emotions involved in doing organizational ethnographic research. Institutional ethics policies or research training programmes may not provide guidance, yet emotions are an integral part of research, particularly for ethnographers immersed in the field or those working with sensitive topics or vulnerable or marginalised people.Design/methodology/approach – The paper draws on ethnographic fieldwork over nine months with a voluntary organization in the UK, Yarl’s Wood Befrienders, to explore the experiences and activities of volunteer visitors who offer emotional support to women detained indefinitely in an immigration removal centre. The author is a “complete member researcher”, or “at-home ethnographer”, a volunteer visitor and a former detainee.Findings – The author describes the emotional impact the research personally had on her and shares learning from overcoming “compassion fatigue”. Self-care strategies based on the literature are recommended, such as a researcher self-assessment, identification of the emotional risks of the research, and self-care plan formulated during project planning. Suggested resources and activities to support the well-being of researchers are explored.Practical implications – This paper provides practical resources for researchers to prepare for and cope with emotional and mental health risks throughout the research process. It builds awareness of safeguarding researchers and supporting them with handling emotional disruptions. Without adequate support, they may be psychologically harmed and lose the potential to critically engage with emotions as data.Originality/value – The literature on emotions in doing research rarely discusses self-care strategies. This paper offers an actionable plan for researchers to instil emotional and mental well-being into the research design to navigate emotional challenges in the field and build resilience

Intersectionality queer studies and hybridity: methodological frameworks for social research

This article seeks to draw links between intersectionality and queer studies as epistemological strands by examining their common methodological tasks and by tracing some similar difficulties of translating theory into research methods. Intersectionality is the systematic study of the ways in which differences such as race, gender, sexuality, class, ethnicity and other sociopolitical and cultural identities interrelate. Queer theory, when applied as a distinct methodological approach to the study of gender and sexuality, has sought to denaturalise categories of analysis and make normativity visible. By examining existing research projects framed as 'queer' alongside ones that use intersectionality, I consider the importance of positionality in research accounts. I revisit Judith Halberstam's (1998) 'Female Masculinity' and Gloria Anzaldua's (1987) 'Borderlands' and discuss the tension between the act of naming and the critical strategical adoption of categorical thinking. Finally, I suggest hybridity as one possible complementary methodological approach to those of intersectionality and queer studies. Hybridity can facilitate an understanding of shifting textual and material borders and can operate as a creative and political mode of destabilising not only complex social locations, but also research frameworks

Injecting equipment schemes for injecting drug users : qualitative evidence review

This review of the qualitative literature about needle and syringe programmes (NSPs) for injecting drug users (IDUs) complements the review of effectiveness and cost-effectiveness. It aims to provide a more situated narrative perspective on the overall guidance questions

No straight lines – young women’s perceptions of their mental health and wellbeing during and after pregnancy: a systematic review and meta-ethnography

Background: Young mothers face mental health challenges during and after pregnancy including increased rates of depression compared to older mothers. While the prevention of teenage pregnancy in countries such as the United States and the United Kingdom has been a focus for policy and research in recent decades, the need to understand young women’s own experiences has been highlighted. The aim of this meta-ethnography was to examine young women’s perceptions of their mental health and wellbeing during and after pregnancy to provide new understandings of those experiences. Methods: A systematic review and meta-ethnographic synthesis of qualitative research was conducted. Seven databases were systematically searched and forward and backward searching conducted. Papers were included if they were from Organisation for Economic Co-operation and Development countries and explored mental health and wellbeing experiences of young mothers (age under 20 in pregnancy; under 25 at time of research) as a primary research question – or where evidence about mental health and wellbeing from participants was foregrounded. Nineteen papers were identified and the Critical Appraisal Skills Programme checklist for qualitative research used to appraise the evidence. Following the seven-step process of meta-ethnography, key constructs were examined within each study and then translated into one another. Results: Seven translated themes were identified forming a new line of argument wherein mental health and wellbeing was analysed as relating to individual bodily experiences; tied into past and present relationships; underpinned by economic insecurity and entangled with feelings of societal surveillance. There were ‘no straight lines’ in young women’s experiences, which were more complex than dominant narratives around overcoming adversity suggest. Conclusions: The synthesis concludes that health and social care professionals need to reflect on the operation of power and stigma in young women’s lives and its impact on wellbeing. It adds to understanding of young women’s mental health and wellbeing during and after pregnancy as located in physical and structural factors rather than individual capacities alone

Tackling disinvestment in health care services

Rising levels of demand due to ageing populations and increases in long term conditions (White 2007), increased levels of expectation amongst patients and inflationary pressure caused by the rising cost of new technologies are amongst the explanations for the funding shortfalls in government funded health systems across the world (Newhouse 1992). The challenge facing these health systems has also been intensified by the worldwide economic downturn. Within health systems, efforts have been made to increase productivity and efficiency and to control costs without reducing quality (Garner and Littlejohns 2011) but the scale of the task necessitates further action (Donaldson et al. 2010). Beyond productivity and efficiency gains the next logical step for decision makers is disinvestment in cost-ineffective services, prioritisation of funding for one service over another or what Prasad (2012) refers to as ‘medical reversal’. The aims of this study were to explore the experiences of budget holders within the English National Health Service (NHS) in their attempts to implement programmes of disinvestment, and to consider factors which influence the success (or otherwise) of this activity. This paper begins with clarification of terminology and a summary of the current state of knowledge with regard to health service disinvestment, before presenting and discussing findings. The research suggests that disinvestment activity is varied across organisations and ranges from ‘invest to save’ schemes through to ‘true disinvestment.’ Although the majority of interviewees accept that disinvestment is necessary most had made little progress at the time of interview beyond ‘picking the low hanging fruit’. Interviewees identify a number of determinants of disinvestment such as: local/national relationships, co-ordination/ collaboration and; professional understanding and support

An anthropological investigation of urban land development : a thesis presented in partial fulfilment of the requirements for the degree of M.A. in Social Anthropology at Massey University

The impetus for this project came from examples of neighbours' disempowerment in the land and property development process. There is a growing academic consensus that dominant approaches to land development fail to adequately address this issue. NeoMarxist approaches focus on conflict, power, and exploitation, but effectively eliminate the role of the actual developer in exercising power. Case study approaches, on the other hand, have been concerned with conflict and disempowerment, but have focused on specific instances of neighbourhood opposition and resistance. Explanation is often confined to local and national features of the social and geographical environment. These inadequacies pointed to the need to investigate the increasingly significant role that professional, entrepreneurial developers play at the nexus of the contemporary development process. An ethnographic methodology was used to provide a richer understanding of the land and property development process. The principal participants in the study are a set of 'entrepreneurial developers' operating in and around Palmerston North. Interviews, participant observation, and the examination of case studies are employed. This is complemented by an investigation of the Regulatory Procedure, including interviews with Council Officers, and examination of Council case studies. The research also uses interviews with neighbours, and a wide body of material published within the development industry. Planning for the study drew on Giddens' 'Theory of Structuration' (1979,1984) which stresses the interrelationship between the social structures of the development process, and the agency of developers. The research sought to elucidate the dominant forms of action and ideology which development agents acknowledge, and which therefore constitute the action and ideology of the development industry. The interpretation of the empirical data uses three interrelated perspectives: The first, provides a broad, industry-level, perspective on the local development industry. It asks, 'What are the major influences which shape and structure the contemporary development industry?'; The second, examines the level of action. It asks 'What are the actions of most significance to developers?', and 'What forms of conduct constitute the Institutional structures of the Regulatory Procedure?'; The third focuses on ideology. It asks, 'What are the dominant motivations which direct and influence developers' conduct?', and 'How do developers legitimate and rationalise conduct?'. An interesting aspect to the thesis is the extent to which developers share patterns of ideology, not only with each other, but also with a wider business community. Much of this characteristic ideology parallels findings in other ethnographic studies of capitalistic systems. The research highlights the fact that ethnography, and the notion of 'culture', provide an insightful and useful perspective of both the business world, and the study of development

Narratives of self and identity in women's prisons: stigma and the struggle for self-definition in penal regimes

A concern with questions of selfhood and identity has been central to penal practices in women's prisons, and to the sociology of women's imprisonment. Studies of women's prisons have remained preoccupied with women prisoners’ social identities, and their apparent tendency to adapt to imprisonment through relationships. This article explores the narratives of women in two English prisons to demonstrate the importance of the self as a site of meaning for prisoners and the central place of identity in micro-level power negotiations in prisons

Resist, comply or workaround? An examination of different facets of user engagement with information systems

This paper provides a summary of studies of user resistance to Information Technology (IT) and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorizations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours and provide supporting Chains of Evidence from two case studies

Pervasive Technologies and Support for Independent Living

A broad range of pervasive technologies are used in many domains, including healthcare: however, there appears to be little work examining the role of such technologies in the home, or the different wants and needs of elderly users. Additionally, there exist ethical issues surrounding the use of highly personal healthcare-related data, and interface issues centred on the novelty of the technologies and the disabilities experienced by the users. This report examines these areas, before considering the ways in which they might come together to help support independent-living users with disabilities which may be age-related