Usability Engineering and PPGIS - Towards a Learning-improving Cycle

July 21 - 2

IFIP TC 13 Seminar: trends in HCI proceedings, March 26, 2007, Salamanca (Spain)

Actas del 13o. Seminario de la International Federation for Information Processing (IFIP), celebrado en Salamanca el 26 de marzo de 2007, sobre las nuevas líneas de investigación en la interacción hombre-máquina, gestión del conocimiento y enseñanza por la Web

HCI in e-Government and e-Democracy

This chapter introduces the application of HCI design processes and design principles in e-government and e-democracy. We elaborate on HCI design processes and six HCI design principles in the context of e-government and e-democracy, including citizen-centered design, usability, accessibility, access to information, transaction efficiency, and security and privacy. Then, we present two cases to demonstrate the value of applying the HCI processes and design principles in developing and deploying e-government and e-democracy. Finally, we highlight the challenges faced by e-government and e-democracy as well as the future trends. In conclusion, HCI can help the success of e-government and e-democracy and their future growth

Identifying core knowledge and skill sets for model curricula: update

This deliverable presents state of the art in curriculum development work, and compares IDCnet to it. Next it discusses the methodology followed to identify key knowledge and skill sets for Design for All. The categories of knowledge thus identified are organised into a taxonomy with examples given for each category and subcategory along with a set of learning outcomes. The purpose of the taxonomy is to structure the knowledge. As this deliverable was a ‘living’ document, and as further activities have taken place since this deliverable was first submitted, this version includes a substantially expanded chapter 5, incorporating comments from: the project review process; the new members of IDCnet; the second IDCnet workshop; as well as comments received from colleagues in response to dissemination activities at conferences. The categories and subcategories of the taxonomy remain unchanged, but further topics and examples have been added to illustrate and clarify the use and range of each category. Finally, the next steps in the IDCnet WP3 strategy are briefly described

Universal design for website authentication:views and experiences of senior citizens

Using digital devices and online products and services requires users to regularly authenticate themselves. Given that the vast majority of websites use passwords to authenticate users, this study focuses on the accessibility and inclusivity of this mechanism, using Universal Design Principles as a lens. Collecting and analysing autobiographical narrative data from 50 respondents, we use a qualitative approach to explore the views and experiences of senior citizens across various phases of website authentication. Our analysis uncovers barriers and challenges, leading to several undesirable consequences, when authentication is not accessible and inclusive. Our findings also show how users, many of whom have cognitive and other age-related infirmities which are seldom accommodated in authentication design, try to cope with these issues. Our findings show how authentication may fail to align with the principles of universal design and highlight considerations in making authentication more accessible and inclusive for all users