Involving users in OPAC interface design: Perspective from a UK study

This is the post-print versoin of the Article. The official published version can be accessed from the link below - Copyright @ 2007 SpringerThe purpose of this study was to determine user suggestions for a typical OPAC (Online Public Library Catalogue) application’s functionality and features. An experiment was undertaken to find out the type of interactions features that users prefer to have in an OPAC. The study revealed that regardless of users’ Information Technology (IT) backgrounds, their functionality expectations of OPACs are the same. However, based on users’ previous experiences with OPACs, their requirements with respect to specific features may change. Users should be involved early in the OPAC development cycle process in order to ensure usable and functional interface

Broadening the interface bandwidth in simulation based training

Currently most computer based simulations rely exclusively on computer generated graphics to create the simulation. When training is involved, the method almost exclusively used to display information to the learner is text displayed on the cathode ray tube. MICROEXPERT Systems is concentrating on broadening the communications bandwidth between the computer and user by employing a novel approach to video image storage combined with sound and voice output. An expert system is used to combine and control the presentation of analog video, sound, and voice output with computer based graphics and text. Researchers are currently involved in the development of several graphics based user interfaces for NASA, the U.S. Army, and the U.S. Navy. Here, the focus is on the human factors considerations, software modules, and hardware components being used to develop these interfaces

A reflective characterisation of occasional user

This work revisits established user classifications and aims to characterise a historically unspecified user category, the Occasional User (OU). Three user categories, novice, intermediate and expert, have dominated the work of user interface (UI) designers, researchers and educators for decades. These categories were created to conceptualise user's needs, strategies and goals around the 80s. Since then, UI paradigm shifts, such as direct manipulation and touch, along with other advances in technology, gave new access to people with little computer knowledge. This fact produced a diversification of the existing user categories not observed in the literature review of traditional classification of users. The findings of this work include a new characterisation of the occasional user, distinguished by user's uncertainty of repetitive use of an interface and little knowledge about its functioning. In addition, the specification of the OU, together with principles and recommendations will help UI community to informatively design for users without requiring a prospective use and previous knowledge of the UI. The OU is an essential type of user to apply user-centred design approach to understand the interaction with technology as universal, accessible and transparent for the user, independently of accumulated experience and technological era that users live in

Digital libraries: What do users want?

This is the post-print version of the Article of the Article. The official published version can be accessed from the link below - Copyright @ 2006 EmeraldPurpose – The purpose of this study is to determine user suggestions for digital libraries' functionality and features. Design/methodology/approach – A survey was conducted as part of this study, in which users' suggestions for digital libraries were solicited, as well as their ranking opinions on a range of suggested digital library features. Findings – The study revealed that, regardless of users' information technology (IT) backgrounds, their expectations of digital libraries' functionality are the same. However, based on users' previous experiences with digital libraries, their requirements with respect to specific features may change. Practical implications – Involving users in digital library design should be an integral step in the process of building a digital library – in addition to the classic roles of evaluation and testing. Originality/value – In previous digital library user studies, users were involved implicitly (e.g. observed) or explicitly (e.g. diary notes). However, they were never asked to suggest digital library features or functionalities, as this was left to usability and domain experts. This study approached digital library design from a new perspective, giving users an opportunity to express their suggestions on future functionality and features of digital libraries. Moreover, in contrast to previous work, this study has explicitly taken into account the IT abilities of those interacting with a digital library

The assessment of usability of electronic shopping: A heuristic evaluation

Today there are thousands of electronic shops accessible via the Web. Some provide user-friendly features whilst others seem not to consider usability factors at all. Yet, it is critical that the electronic shopping interface is user-friendly so as to help users to obtain their desired results. This study applied heuristic evaluation to examine the usability of current electronic shopping. In particular, it focused on four UK-based supermarkets offering electronic services: including ASDA, Iceland, Sainsbury, and Tesco. The evaluation consists of two stages: a free-flow inspection and a task-based inspection. The results indicate that the most significant and common usability problems have been found to lie within the areas of ‘User Control and Freedom’ and ‘Help and Documentation’. The findings of this study are applied to develop a set of usability guidelines to support the future design of effective interfaces for electronic shopping

The nature and evaluation of commercial expert system building tools, revision 1

This memorandum reviews the factors that constitute an Expert System Building Tool (ESBT) and evaluates current tools in terms of these factors. Evaluation of these tools is based on their structure and their alternative forms of knowledge representation, inference mechanisms and developer end-user interfaces. Next, functional capabilities, such as diagnosis and design, are related to alternative forms of mechanization. The characteristics and capabilities of existing commercial tools are then reviewed in terms of these criteria

User-friendly Support for Common Concepts in a Lightweight Verifier

Machine verification of formal arguments can only increase our confidence in the correctness of those arguments, but the costs of employing machine verification still outweigh the benefits for some common kinds of formal reasoning activities. As a result, usability is becoming increasingly important in the design of formal verification tools. We describe the "aartifact" lightweight verification system, designed for processing formal arguments involving basic, ubiquitous mathematical concepts. The system is a prototype for investigating potential techniques for improving the usability of formal verification systems. It leverages techniques drawn both from existing work and from our own efforts. In addition to a parser for a familiar concrete syntax and a mechanism for automated syntax lookup, the system integrates (1) a basic logical inference algorithm, (2) a database of propositions governing common mathematical concepts, and (3) a data structure that computes congruence closures of expressions involving relations found in this database. Together, these components allow the system to better accommodate the expectations of users interested in verifying formal arguments involving algebraic and logical manipulations of numbers, sets, vectors, and related operators and predicates. We demonstrate the reasonable performance of this system on typical formal arguments and briefly discuss how the system's design contributed to its usability in two case studies

Issues in Evaluating Health Department Web-Based Data Query Systems: Working Papers

Compiles papers on conceptual and methodological topics to consider in evaluating state health department systems that provide aggregate data online, such as taxonomy, logic models, indicators, and design. Includes surveys and examples of evaluations