A Taxonomy and Process for Structured Innovation, Creative Problem Solving and Opportunity Creating

Myriad problem-solving techniques exist, but the literature indicates that people and organisations lack appreciation of the range and nature of the techniques available, and do not fully understand the use, value and potential of such techniques. A more profound understanding of the role that different types of problem-solving technique can play and how they can be deployed more effectively in creativity and innovation processes would form a sound basis for the improvement of creative practices and innovation processes within organisations. This research aims to provide the means to improve innovation and creative problem solving by using more effective matching of participants’ cognitive styles to the techniques available. In order to achieve synergy in the relationship between the techniques and their users, this research examined the contribution that techniques make to the creative problem solving cycle, and the degree of creativity they encourage was explored first through a review of the relevant literature. This resulted in a novel classification of the techniques and the cognitive skills involved in creative problem solving. The relationship between people and techniques was investigated through a set of experiments in which individuals and groups undertook problem-solving exercises and responded to a questionnaire to evaluate their experience of the exercise. Participants’ preferred cognitive styles were determined so that problem-solving techniques could be selectively assigned to align with or be opposed to their preferred cognitive styles. Results were analysed using both qualitative and quantitative approaches. The cognitive styles provided parameters for a taxonomic framework for the techniques. An improved approach to describing personalities based on a continuum of cognitive abilities instead of a set of discrete cognitive styles was a further outcome of this work. The results demonstrate that people show significant preference for problem-solving activities and techniques that are in accord with their preferred cognitive styles. A key conclusion is that people who follow such an approach will improve their ideation productivity in terms of quantity and novelty and will gain more satisfaction from their experience than those who do not. Analysis of the purpose of creative problem solving techniques and the cognitive styles that such techniques encourage, revealed synergy between paradigms used by psychologists and those used by technologists. The synergy between paradigms established a platform for a new creative problem-solving strategy

Requirements Engineering as Creative Problem Solving: A Research Agenda for Idea Finding

This vision paper frames requirements engineering as a creative problem solving process. Its purpose is to enable requirements researchers and practitioners to recruit relevant theories, models, techniques and tools from creative problem solving to understand and support requirements processes more effectively. It uses 4 drivers to motivate the case for requirements engineering as a creative problem solving process. It then maps established requirements activities onto one of the longest-established creative problem solving processes, and uses these mappings to locate opportunities for the application of creative problem solving in requirements engineering. The second half of the paper describes selected creativity theories, techniques, software tools and training that can be adopted to improve requirements engineering research and practice. The focus is on support for problem and idea finding - two creative problem solving processes that our investigation revealed are poorly supported in requirements engineering. The paper ends with a research agenda to incorporate creative processes, techniques, training and tools in requirements projects

Happy software developers solve problems better: psychological measurements in empirical software engineering

For more than 30 years, it has been claimed that a way to improve software developers' productivity and software quality is to focus on people and to provide incentives to make developers satisfied and happy. This claim has rarely been verified in software engineering research, which faces an additional challenge in comparison to more traditional engineering fields: software development is an intellectual activity and is dominated by often-neglected human aspects. Among the skills required for software development, developers must possess high analytical problem-solving skills and creativity for the software construction process. According to psychology research, affects-emotions and moods-deeply influence the cognitive processing abilities and performance of workers, including creativity and analytical problem solving. Nonetheless, little research has investigated the correlation between the affective states, creativity, and analytical problem-solving performance of programmers. This article echoes the call to employ psychological measurements in software engineering research. We report a study with 42 participants to investigate the relationship between the affective states, creativity, and analytical problem-solving skills of software developers. The results offer support for the claim that happy developers are indeed better problem solvers in terms of their analytical abilities. The following contributions are made by this study: (1) providing a better understanding of the impact of affective states on the creativity and analytical problem-solving capacities of developers, (2) introducing and validating psychological measurements, theories, and concepts of affective states, creativity, and analytical-problem-solving skills in empirical software engineering, and (3) raising the need for studying the human factors of software engineering by employing a multidisciplinary viewpoint.Comment: 33 pages, 11 figures, published at Peer

Using protocol analysis to explore the creative requirements engineering process

Protocol analysis is an empirical method applied by researchers in cognitive psychology and behavioural analysis. Protocol analysis can be used to collect, document and analyse thought processes by an individual problem solver. In general, research subjects are asked to think aloud when performing a given task. Their verbal reports are transcribed and represent a sequence of their thoughts and cognitive activities. These verbal reports are analysed to identify relevant segments of cognitive behaviours by the research subjects. The analysis results may be cross-examined (or validated through retrospective interviews with the research subjects). This paper offers a critical analysis of this research method, its approaches to data collection and analysis, strengths and limitations, and discusses its use in information systems research. The aim is to explore the use of protocol analysis in studying the creative requirements engineering process.<br /

Creativity and the Brain

Neurocognitive approach to higher cognitive functions that bridges the gap between psychological and neural level of description is introduced. Relevant facts about the brain, working memory and representation of symbols in the brain are summarized. Putative brain processes responsible for problem solving, intuition, skill learning and automatization are described. The role of non-dominant brain hemisphere in solving problems requiring insight is conjectured. Two factors seem to be essential for creativity: imagination constrained by experience, and filtering that selects most interesting solutions. Experiments with paired words association are analyzed in details and evidence for stochastic resonance effects is found. Brain activity in the process of invention of novel words is proposed as the simplest way to understand creativity using experimental and computational means. Perspectives on computational models of creativity are discussed

Knowledge transformers : a link between learning and creativity

The purpose of this paper is to investigate whether knowledge transformers which are featured in the learning process, are also present in the creative process. This is achieved by reviewing models and theories of creativity and identifying the existence of the knowledge transformers. The investigation shows that there is some evidence to show that the creative process can be explained through knowledge transformers. Hence, it is suggested that one of links between learning and creativity is through the knowledge transformers

Knowledge transformers : a link between learning and creativity

The purpose of this paper is to investigate whether knowledge transformers that are featured in the learning process are also present in the creative process. First, this was achieved by reviewing accounts of inventions and discoveries with the view of explaining them in terms of knowledge transformers. Second, this was achieved by reviewing models and theories of creativity and identifying the existence of the knowledge transformers. The investigation shows that there is some evidence to show that the creative process can be explained through knowledge transformers. Hence, it is suggested that one of links between learning and creativity is through the knowledge transformers