Metamodel for Service Design and Service Innovation: Integrating Service Activities, Service Systems, and Value Constellations

This paper presents a metamodel that addresses service system design and innovation by traversing and integrating three essential layers, service activities, service systems, and value constellations. The metamodel\u27s approach to service systems as service-in-operation is an alternative to another currently used approach that views service systems as systems of economic exchange. The metamodel addresses service science topics including basic concepts of service science, design thinking for service systems, decomposition within service systems, and integration of IT service architecture with customer services. This paper\u27s contributions to service science include clarifications concerning concepts such as service, service system, customer, product/service, coproduction and cocreation of value, actor roles, resources, symmetrical treatment of automated and non-automated service systems, and the relationship between service-dominant logic and service systems. Many articles have discussed these topics individually. Few, if any, have tied them together using an integrated metamodel

Towards a business-IT alignment maturity model for collaborative networked organizations

Aligning business and IT in networked organizations is a complex endeavor because in such settings, business-IT alignment is driven by economic processes instead of by centralized decision-making processes. In order to facilitate managing business-IT alignment in networked organizations, we need a maturity model that allows collaborating organizations to assess the current state of alignment and take appropriate action to improve it where needed. In this paper we propose the first version of such a model, which we derive from various alignment models and theories

Public sector purchasers as curators and value creators in the food system.

The 3P Mentorship Program is a community of practice that convenes institutional food buyers around a shared vision to use the $750 million purchasing power of the Ontario public sector to foster resilient local food systems. Five design principles emerged from the program, which ran as a pilot in 2014-2015 with a cohort of four institutional mentees: a hospital, university, college, and long term care home, each represented by a manager influencing the institutions’ procurement. System mapping and informal interviews revealed that the point of purchase was a high leverage, low friction point of intervention where procurement mechanisms, such as the RFP, make institutions passive consumers of value from the food system. A challenge emerged to design a minimally disruptive intervention that would enable managers to re-claim these mechanisms and to re-imagine their institutions as creators of value, in a position to curate the “reconfiguration of roles and relationships among [the] constellation of actors” for a more resilient food system (Normann and Ramirez, 1993). The pilot generated evidence of the ability of networked institutions to collaborate on a shared vision to increase the social good generated through purchasing, and to play a transformative role in food systems

Towards a strategy-oriented value modeling language: identifying strategic elements of the VDML meta-model

The concept of value is increasingly important in organizations. This has led to the creation of value models that capture internal value creation and the external exchange of value between the company and its value network. To facilitate strategic alignment, the meta-model specification of value modeling languages should both fully reflect the strategic choices of a company and define ` what' a company must do to realize value creation. In this paper, the Value Delivery Modeling Language (VDML) meta-model elements are assessed by applying these two requirements. The resulting strategy-oriented VDML metamodel perspective is obtained by applying the Design Science methodology, which also includes the use of a case example to demonstrate its utility

The Need to Adapt to New Financial Accounting Technologies Information in the Context of Global Economic Crisis

Today, accounting is a necessity and not a desire. Concerns for the improvement of accounting practices are necessary, especially in Romania, where these activities are strengthened with the progress of the Romanian economy integration into the structures of the European Union. This paper carried an objective analysis of how the web report is now being made by financial and accounting information, presents the disadvantages of this approach to reporting introduced, but the potential benefits that could be created by the rapid adoption of international standards for reporting financial information website, too. At the same time, the paper tries to create new opportunities as soon as possible regarding the adoption of intelligent technologies, which, coupled with language Web reporting financial information.economic crisis, web reporting, intelligent financial-accounting systems

e3alignment : Exploring Inter-Organizational Business ICT Alignment

Akkermans, J.M. [Promotor]Gordijn, J. [Copromotor

Strategic Implications of eCommerce for Papermakers

It is expected that the paper and office products supply chain will move online in the very near future. The hubris of new eBusiness models has ended in a fragmented picture of a multitude of personal views relating to future developments on the eEconomy, eIndustry and eEnterprise levels. This paper endeavors to compile the currently existing knowledge in this field and to identify the basic drivers and inhibitors of the new economy that are of relevance to the forest industry. On the eEconomy level, acceleration in macro-economic growth can be expected due to efficiency and productivity improvements that are triggered by the elimination of information barriers thereby creating more efficient markets. On the eIndustry level, globally operating and more adaptive industry networks will improve economic performance by reaping economies of scale. Less volatile markets will result from improved planning and coordination thereby eliminating redundant capacities. An overly horizontally concentrated market structure might bear the danger of locking the paper industry in an underdevelopment trap of innovation exhaustion and organizational inertia. Business entities on the eEnterprise level will have to adopt the principles of openness, connectivity and strategic integration to fully benefit from networking and integration effects along the entire value chain. However a number of issues, such as sharing critical data in a networked economy, will increase demands for newly adapted business culture and management models