Bridging the digital divide for hard-to-reach groups

Boeltzig and Pilling identified specific groups of people who typically are not connected to the Internet and examined the circumstances of each - rural, poor, disabled, seniors, and ethnic minorities. They focused on how these groups of people, such as homebound individuals, could benefit most from using online government services. They also identified technical as well as social barriers that limit access. Their recommendations are aimed at both increasing access for these targeted groups and increasing use by individuals in the targeted groups. They also provide valuable recommendations aimed at service or application providers who have a major role in increasing both access and accessibility. The case studies resulted in insights and lessons that are broadly applicable. Based on the case studies, the authors offer recommendations that are practical and serve as useful guides to practitioners and policy makers at all levels of government

Internet Justice: Reconceptualizing the Legal Rights of Persons with Disabilities to Promote Equal Access in the Age of Rapid Technological Change

Although a range of laws and regulations have been created in the United States to promote online accessibility for persons with disabilities, tremendous disparities persist in access to Internet technologies and content. Such inaccessibility is an enormous barrier to equality and participation in society for persons with disabilities. The current legal approaches to online accessibility have not proven successful, focusing on specific technologies and technical solutions to accessibility. This paper argues for a reconceptualization of the approach to promoting legal guarantees of online access for persons with disabilities, focusing on information and communication goals, the processes of accessing information, and new approaches to monitoring, guidance, and enforcement. Without a broader conception of accessibility under the law, persons with disabilities risk being increasingly excluded from the technologies and content of the Internet that are coming to define social, educational, employment, and government interactions

Enhancing Public Access to Online Rulemaking Information

One of the most significant powers exercised by federal agencies is their power to make rules. Given the importance of agency rulemaking, the process by which agencies develop rules has long been subject to procedural requirements aiming to advance democratic values of openness and public participation. With the advent of the digital age, government agencies have engaged in increasing efforts to make rulemaking information available online as well as to elicit public participation via electronic means of communication. How successful are these efforts? How might they be improved? In this article, I investigate agencies’ efforts to make rulemaking information available online. Drawing on a review of current agency uses of the Internet, a systematic survey of regulatory agencies’ websites, and interviews with managers at a variety of federal regulatory agencies, I identify both existing “best practices” as well as opportunities for continued improvement. The findings of this research suggest that there exist both considerable differences in how well different agencies are making rulemaking information available online as well as significant opportunities for the diffusion of best-practice innovations that some agencies have adopted. This research also provides a basis for seven recommendations that I offer for enhancing both the accessibility and quality of rulemaking through online technology. A commitment to well-accepted democratic principles applicable to regulatory agencies should lead federal web designers to strive to create websites that are as accessible to ordinary citizens, including individuals with limited English proficiency, vision impairments, and low-bandwidth connections, as they are to the sophisticated repeat players in Washington policymaking circles

Website accessibility in Australia and the national transition strategy: Outcomes and findings

In the most recent statistics, published by the Australian Bureau of Statistics in 2012, it was reported that slightly under one in five people stated they had a disability. A further twenty-one percent of the population (4.7 million people) reported that they had a long-term health condition that did not restrict their everyday activities. This total group of people who suffer either a disability or a long-term health condition numbers 8.9 million people, or over thirty-nine percent of the Australian population. Of the people reporting a disability, 3.7 million or eighty-eight percent of that group experienced limitations in the activities of self-care, mobility or communication, or were restricted in their education or employment. (W3C, 2013c) In 2010, the Australian Government Information Management Office (AGIMO) reported that an estimated one in five Australians or 3.95 million people experienced long term impairment. Of this figure, 2.6 million, or roughly fifteen percent of the population, of people with long term impairments are under the age of 65. At that time it was stated that eighty-six percent report that they experience a core limitation, which involves their mobility or communication and may restrict either their schooling or employment. (Australian Bureau of Statistics, 2010; Begbie, 2010) According to these figures, it would appear that the number of people with disabilities that restrict their daily lives has grown in line with population growth. In June 2010,the Australian Government released the Web Accessibility National Transition Strategy (NTS) (Australian Government Information Management Office (AGIMO), 2010a). This document outlines the plan for the adoption and implementation of the Web Content Accessibility Guidelines (WCAG) Version 2.0 (W3C, 2008d). This plan provides a strategy for all government websites to conform to WCAG 2.0 Priority Level A by December 2012 and Australian Government sites to WCAG 2.0 Priority Level AA by December 2014. In Australia, the Australian Human Rights Commission (AHRC) is responsible for administering the Disability Discrimination Act of 1992 (DDA) (Australian Government, 2013a) In order to assist organisations in complying with the DDA, the AHRC has produced the World Wide Web Access: Disability Discrimination Act Advisory Notes Version 4.0 (Advisory Notes). (Australian Human Rights Commission, 2010). These Advisory Notes reinforce the NTS, but also advise all non-government website holders to ensure their websites are compliant to WCAG 2.0 (W3C, 2008d). New non-government websites must adhere to WCAG 2.0 AA, and existing website owners have until December 31, 2013 to comply with this same level. (Australian Human Rights Commission, 2010) Australians have clearly embraced using the Web as their preferred method of dealing with the various levels of government. It is estimated that there are over 4600 registered domains in the gov.au space, with more than 4.2 million documents. Australians enter the federal government web space through ‘www.australia.gov.au’ which has led the transition to WCAG 2.0 by declaring their site compliant to WCAG 2.0 AA, with some elements complying with the AAA level. (Australian Government Information Management Office (AGIMO), 2009). The purpose of this research was to determine whether such a mandated approach by way of a federal government strategy would accomplish the goal of achieving compliance with WCAG 2.0. In order to accomplish this research goal, a selection of websites from government websites was assessed on a regular basis to observe their accessibility changes during the period of the NTS. In addition, this study included websites from non-government sites in order to observe their accessibility changes and also to compare these results with the government website results. The websites were selected in a targeted sample approach in an attempt to choose websites that would enable comparison of the accessibility results. For instance, the same category of websites from each state was selected including the state library, health, disability services, job search, emergency services and business development. Federal government websites were chosen to reflect these same categories plus additional websites with which it was considered Australians had the most contact, including but not limited to broadcasting, tax, health, and information services. The not-for-profit websites chosen represented those considered most well-known, while those selected for the government-affiliated category included a university from each state plus two utilities. The corporate website category included representatives from large corporations such as banks, airlines, mining companies and major shopping as well as representatives selected from organisations such as telecommunications, travel, public transportation, telecommunications and multimedia. In the local government category, the capital city and next largest city in terms of population was chosen from each state. The selection of websites was done in consultation with academic supervisors, members of the W3C as well as in consultation with staff at the Australian Government Information Management Office. Barriers in achieving compliance with WCAG 2.0 and critical success factors for those organisations which achieved the greatest level of compliance were identified both through the evaluation data and also through the surveys conducted throughout the research. The lack of a unified methodology for testing the websites for accessibility was highlighted as an area which needs to be addressed if the Government is to be able to conduct checks on agencies to monitor their progress toward achieving compliance with these accepted standards. The results of this research demonstrate that very few organisations succeeded in meeting even Level A of WCAG by the deadline of December 31, 2012. It is clear however that the government websites achieved greater compliance scores than non-government. In particular, the federal government websites both started as the most accessible and retained that position to the end of the data collection period. While very few websites in this research were successful in achieving compliance with WCAG 2.0 to even Level A, the NTS was successful in the raising of awareness of the issues and requirements of website accessibility, particularly for government agencies. Conversely, this means that the gap between the accessibility of government and non-government websites has widened which is clearly demonstrated by the results of this research

The Rise of Mobile and the Diffusion of Technology-Facilitated Trafficking

In this report, researchers at the USC Annenberg Center on Communication Leadership & Policy (CCLP) reveal how those involved in human trafficking have been quick to adapt to the 21st-century global landscape. While the rapid diffusion of digital technologies such as mobile phones, social networking sites, and the Internet has provided significant benefits to society, new channels and opportunities for exploitation have also emerged. Increasingly, the business of human trafficking is taking place online and over mobile phones. But the same technologies that are being used for trafficking can become a powerful tool to combat trafficking. The precise role that digital technologies play in human trafficking still remains unclear, however, and a closer examination of the phenomenon is vital to identify and respond to new threats and opportunities.This investigation indicates that mobile devices and networks have risen in prominence and are now of central importance to the sex trafficking of minors in the United States. While online platforms such as online classifieds and social networking sites remain a potential venue for exploitation, this research suggests that technology facilitated trafficking is more diffuse and adaptive than initially thought. This report presents a review of current literature, trends, and policies; primary research based on mobile phone data collected from online classified sites; a series of firsthand interviews with law enforcement; and key recommendations to policymakers and stakeholders moving forward

Virtual Access: A New Framework for Disability and Human Flourishing in an Online World

While many commentators have noted the wealth and class disparities that emerge from the digital divide, disability adds another important lens through which to consider questions of access and equity. Online accessibility for disabled people has fallen prey to the same assumptions and impediments that led to the Americans with Disabilities Act (“ADA”) addressing disability access in the offline world. Addressing these shortcomings requires a significant conceptual shift in our understanding of “access,” even among disabled people. Offline, the sidewalk or doorway hindered access to those who needed assistance walking or moving. Today’s virtual sidewalks and doorways complicate access in fundamentally different but no less important ways.This Article reframes the legal, normative, and theoretical dimensions of the intersection of disability and online access to suggest a more granular approach than those provided by existing judicial and scholarly interventions. Our approach includes three recommendations. First, we suggest greater attention to online analogues for offline legal categories that create different zones for human interaction: public forums, public accommodations, non-public spaces, and what one of us has termed “private public forums”—the privately owned venues that functionally replace the public forum, especially online. Second, contrary to the approach adopted in some jurisdictions, we propose eliminating any requirement of a physical nexus between an online site and an in-person operation. Third, we recommend directing most regulatory requirements toward three kinds of commercial entities whose power, influence, and design functionality best position them to remedy existing gaps in online disability access, which we call design services, communication platforms and online mediators. Design services provide browsers, operating systems, and website design tools and templates. Communication platforms connect individual users through social media and other sharing mechanisms. Online mediators aggregate information to connect customers with product and service providers. If these three kinds of companies can set design norms for individual websites and apps, much of the framework for disability access will be in place. But as we will explain, not all individual users can or should be forced to incur compliance costs related to website and application design—some small sites are properly exempted from such oversight. For this reason, we suggest that design services make disability access the baseline; that communication platforms and online mediators implement accessibility once they reach certain size or revenue thresholds; and that certain users be permitted to opt out of disability access features

An Ethnographic Study on Religion, Spirituality, and Maternal Influence on Sibling Relationships in a Muslim Family with a Child with Autism

This ethnographic study examined maternal influence on sibling relationships when one child has autism. The mother’s and typically developing son’s understanding of having a family member with autism was shaped by and imbued in their religion. The family’s religion and daily practices helped support the child with autism

E-government and Planning: Key Citizen Participation Issues and Applications

Citizen participation is a common goal of local governments. Local governments face the challenge of giving information to and getting input from citizens. The use of the Internet for citizen participation is growing among local government planning departments. This book explores the issues related to on-line citizen participation for local government planning departments. In designing for e-government planning departments need to consider accessibility, trust, and the types of participation tools that are most appropriate to meet citizen needs.The John Glenn Institute for Public Service and Public Polic

Review of Disability Studies: An International Journal Volume 9 Issue 1

This is Volume 9, Issue 1 from 2013

Making Federal Information Technology Accessible: A Case Study in Social Policy and Procurement

Section 508 of the Rehabilitation Act requires that all information technology bought by the federal government be accessible to persons with disabilities. That goal, simple to state, has been enormously complex to implement. In imposing a social initiative on the procurement system, Congress has left a huge number of issues unresolved - including, most critically, who is to pay for the initiative. This article reviews the issues raised by Section 508, and traces common patterns that emerge when, as with Section 508, social goals are implemented through a large, complex, and deeply entrenched procurement system. The article traces the impact of established constituencies, inside and outside the government, both in slowing Section 508\u27s progress and in filling gaps left by Congress and the regulators. The article suggests that, as the U.S. procurement system grows ever more streamlined in the coming years, the patterns and pitfalls of Section 508 - and of other social initiatives - will become an increasingly prominent part of the procurement system