Twitter in local government: A study of Greater London authorities

Copyright @ 2011 SIG eGOVMicroblogging services are considered an emerging opportunity for authorities seeking to establish new communication channels with their public. Potential benefits evolve around enhancing transparency and interactivity, as well as sharing information regularly or during emergency events. The purpose of this exploratory study is to advance our empirical understanding of microblogging in local government. In particular, we reflect on online data collected to profile the use of Twitter by 29 Greater London local authorities (LAs). The study shows that London LAs have been accumulating significant experience with Twitter mainly over the past two years. In fact, many of them appear to incorporate conversational characteristics in their Tweets other than simply disseminating information. Furthermore, an analysis of Tweets during the August 2011 riots in England indicates the usefulness of the medium for responsibly informing the public and preventing rumours. Nevertheless, the study also identifies several points of improvement in the way public authorities are building their online networks; for example, in terms of connecting with each other and exploiting even more the conversational characteristics of Twitter

An overview study of twitter in the UK local government

Copyright @ 2012 Brunel UniversityMicroblogging applications are becoming a momentous element of the public sector social media agenda. The potential of Twitter to update the public with frequent, concise and real-time content has motivated many pubic authorities to create their accounts, thus generating an interesting topic for research. This paper seeks to make an empirical and methodological contribution to this new body of knowledge by presenting an overview study of general Twitter accounts maintained by UK local government authorities. Over 296,000 tweets were collected from the 187officially listed local government accounts. The analysis was conducted in two stages: an examination of the Twitter networks developed by the accounts was followed by a structural analysis of the tweets. The combination of online research and social media analytics techniques enabled us to reach important conclusions about the use of Twitter by those authorities. The findings indicate high level of maturity of Twitter in the UK local government and point to several directions for further increasing the impact and visibility of those accounts within a social media strategy

How Mobile Devices are Transforming Disaster Relief and Public Safety

With its growing usage, mobile technology is greatly improving disaster relief and public safety efforts. Countries around the world face threats from natural disasters, climate change, civil unrest, terrorist attacks, and criminal activities, among others. Mobile devices, tablets, and smart phones enable emergency providers and the general public to manage these challenges and mitigate public safety concerns.In this paper, part of the Brookings Mobile Economy Project, we focus on how mobile technology provides an early warning system, aids in emergency coordination, and improves public communications. In particular, we review how mobile devices assist with public safety, disaster planning, and crisis response. We explain how these devices are instrumental in the design and functioning of integrated, multi-layered communications networks. We demonstrate how they have helped save lives and ameliorate human suffering throughout the world

Finding Street Gang Members on Twitter

Most street gang members use Twitter to intimidate others, to present outrageous images and statements to the world, and to share recent illegal activities. Their tweets may thus be useful to law enforcement agencies to discover clues about recent crimes or to anticipate ones that may occur. Finding these posts, however, requires a method to discover gang member Twitter profiles. This is a challenging task since gang members represent a very small population of the 320 million Twitter users. This paper studies the problem of automatically finding gang members on Twitter. It outlines a process to curate one of the largest sets of verifiable gang member profiles that have ever been studied. A review of these profiles establishes differences in the language, images, YouTube links, and emojis gang members use compared to the rest of the Twitter population. Features from this review are used to train a series of supervised classifiers. Our classifier achieves a promising F1 score with a low false positive rate.Comment: 8 pages, 9 figures, 2 tables, Published as a full paper at 2016 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2016

How the Public Perceives Community Information Systems

Based on surveys in three cities, analyzes links between perceptions of the local government's transparency and residents' satisfaction with its performance, the community, and local information ecosystem, as well as sense of civic empowerment

Spartan Daily, March 8, 2016

Volume 146, Issue 16https://scholarworks.sjsu.edu/spartan_daily_2016/1014/thumbnail.jp

Sharing news, making sense, saying thanks: patterns of talk on Twitter during the Queensland floods

Abstract: This paper examines the discursive aspects of Twitter communication during the floods in the summer of 2010–2011 in Queensland, Australia. Using a representative sample of communication associated with the #qldfloods hashtag on Twitter, we coded and analysed the patterns of communication. We focus on key phenomena in the use of social media in crisis communication: communal sense-making practices, the negotiation of participant roles, and digital convergence around shared events. Social media is used both as a crisis communication and emergency management tool, as well as a space for participants to engage in emotional exchanges and communication of distress.Authored by Frances Shaw, Jean Burgess, Kate Crawford and Axel Bruns

Between a Rock and a Cell Phone: Social Media Use during Mass Protests in Iran, Tunisia and Egypt

In this paper we examine the use of social media, and especially Twitter, in Iran, Tunisia and Egypt during the mass political demonstrations and protests in June 2009, December 2010 - January 2011, and February 2011, respectively. We compare this usage with methods and findings from other studies on the use of Twitter in emergency situations, such as natural and man-made disasters. We draw on our own experiences and participant-observations as an eyewitness in Iran (first author), and on Twitter data from Iran, Tunisia and Egypt. In these three cases, Twitter filled a unique technology and communication gap at least partially. We summarize suggested directions for future research with a view of placing this work in the larger context of social media use in conditions of crisis and social convergence