Towards Improving Proactive Dialog Agents Using Socially-Aware Reinforcement Learning

The next step for intelligent dialog agents is to escape their role as silent bystanders and become proactive. Well-defined proactive behavior may improve human-machine cooperation, as the agent takes a more active role during interaction and takes off responsibility from the user. However, proactivity is a double-edged sword because poorly executed pre-emptive actions may have a devastating effect not only on the task outcome but also on the relationship with the user. For designing adequate proactive dialog strategies, we propose a novel approach including both social as well as task-relevant features in the dialog. Here, the primary goal is to optimize proactive behavior so that it is task-oriented - this implies high task success and efficiency - while also being socially effective by fostering user trust. Including both aspects in the reward function for training a proactive dialog agent using reinforcement learning showed the benefit of our approach for more successful human-machine cooperation

Boundaries of Logics in Municipality Communicators’ Facebook Practice: Towards a New Public Service Competence

With an increased use of external online platforms, digital government logics are gradually intertwined with external, algorithmic, crowd-influenced value logics of social media platforms. This new scene especially affects administration, which can no longer neutrally deliver public service, but becomes involved in processes of consideration and judging what rules and traditions seem most appropriate in the situation. Through deep interviews and workshops with municipal communicators, we examine this balancing act when communicators use social media for external communication. We use a practice perspective to characterize and conceptualize an emerging approach to public service

Secure Virtualization and Multicore Platforms State-of-the-Art report

SVaM

Designing the Health-related Internet of Things: Ethical Principles and Guidelines

The conjunction of wireless computing, ubiquitous Internet access, and the miniaturisation of sensors have opened the door for technological applications that can monitor health and well-being outside of formal healthcare systems. The health-related Internet of Things (H-IoT) increasingly plays a key role in health management by providing real-time tele-monitoring of patients, testing of treatments, actuation of medical devices, and fitness and well-being monitoring. Given its numerous applications and proposed benefits, adoption by medical and social care institutions and consumers may be rapid. However, a host of ethical concerns are also raised that must be addressed. The inherent sensitivity of health-related data being generated and latent risks of Internet-enabled devices pose serious challenges. Users, already in a vulnerable position as patients, face a seemingly impossible task to retain control over their data due to the scale, scope and complexity of systems that create, aggregate, and analyse personal health data. In response, the H-IoT must be designed to be technologically robust and scientifically reliable, while also remaining ethically responsible, trustworthy, and respectful of user rights and interests. To assist developers of the H-IoT, this paper describes nine principles and nine guidelines for ethical design of H-IoT devices and data protocols

Efficient XAI Techniques: A Taxonomic Survey

Recently, there has been a growing demand for the deployment of Explainable Artificial Intelligence (XAI) algorithms in real-world applications. However, traditional XAI methods typically suffer from a high computational complexity problem, which discourages the deployment of real-time systems to meet the time-demanding requirements of real-world scenarios. Although many approaches have been proposed to improve the efficiency of XAI methods, a comprehensive understanding of the achievements and challenges is still needed. To this end, in this paper we provide a review of efficient XAI. Specifically, we categorize existing techniques of XAI acceleration into efficient non-amortized and efficient amortized methods. The efficient non-amortized methods focus on data-centric or model-centric acceleration upon each individual instance. In contrast, amortized methods focus on learning a unified distribution of model explanations, following the predictive, generative, or reinforcement frameworks, to rapidly derive multiple model explanations. We also analyze the limitations of an efficient XAI pipeline from the perspectives of the training phase, the deployment phase, and the use scenarios. Finally, we summarize the challenges of deploying XAI acceleration methods to real-world scenarios, overcoming the trade-off between faithfulness and efficiency, and the selection of different acceleration methods.Comment: 15 pages, 3 figure

Certification Labels for Trustworthy AI: Insights From an Empirical Mixed-Method Study

Auditing plays a pivotal role in the development of trustworthy AI. However, current research primarily focuses on creating auditable AI documentation, which is intended for regulators and experts rather than end-users affected by AI decisions. How to communicate to members of the public that an AI has been audited and considered trustworthy remains an open challenge. This study empirically investigated certification labels as a promising solution. Through interviews (N = 12) and a census-representative survey (N = 302), we investigated end-users' attitudes toward certification labels and their effectiveness in communicating trustworthiness in low- and high-stakes AI scenarios. Based on the survey results, we demonstrate that labels can significantly increase end-users' trust and willingness to use AI in both low- and high-stakes scenarios. However, end-users' preferences for certification labels and their effect on trust and willingness to use AI were more pronounced in high-stake scenarios. Qualitative content analysis of the interviews revealed opportunities and limitations of certification labels, as well as facilitators and inhibitors for the effective use of labels in the context of AI. For example, while certification labels can mitigate data-related concerns expressed by end-users (e.g., privacy and data protection), other concerns (e.g., model performance) are more challenging to address. Our study provides valuable insights and recommendations for designing and implementing certification labels as a promising constituent within the trustworthy AI ecosystem