Trusting Strangers: The Role of Trust in the Acceptance of Sharing Economy Platforms during the COVID-19 Pandemic

This paper focuses on the impact of trust and risk on forming behavioural intentions to use sharing economy platforms. Also, we investigate the interplay between risk, trust in and intention to use sharing economy platforms, as well as the antecedents of trust in this context. The study found strong support for the impact of trust on behavioural intention, and the mediating role of perceived risk. We also identify differences regarding the role of social influence on trust among the two studied platforms (Uber and Airbnb). The results have implications for trust research as they merge technology acceptance and e-commerce research

Factors Influencing Medical Professional Adoption Of Electronic Health Record In Jordan Hospital

Electronic health records (EHRs) have proven to improve hospital quality, reduces health costs and medical errors. Currently, EHRs adoption is not completed in Jordan hospitals, and limited research has been done in Jordan government hospitals. The aim of this study is to explore the factors that influence medical professional adoption of EHRs in Jordan Hospital. The problem statement of this study is the low acceptance level of EHRs in Jordan hospitals. A conceptual model, adapted from the Unified Theory of Acceptance and Use of Technology (UTAUT2) model, is built to relate the Individual Context and Trust Factor on the Behavioural Intention to adopt EHRs in Jordan hospitals. Self-administered questionnaires are used to gather the data from healthcare professionals in two major government hospitals that have used EHRs. The results indicated that the effects of Individual Context, Performance Expectancy, Effort Expectancy, Social Influence, Hedonic Motivation, Habit, Trust Factors, Trust Information and Trust System on the Behavioural Intention, to use EHRs are significant and positive. The results also indicated that Individual Context is the most significant predictor of the Behavioural Intention to use EHRs. Trust Factors is found as the second most significant predictor. Finally, from the results of moderation analysis, it is found that Age positively moderates the effects of Social Influence, Trust Information and Trust System on Behavioural Intention to use EHRs. However, the effect of Effort Expectancy on the Behavioural Intention to use EHRs is negatively moderated by the Age. The finding of this work has contributed to the growth and enhancement of the theoretical knowledge of UTAUT2 in the medical informatics field. This study has extended the current model and extension of the UTAUT2 model by including Trust Information and Trust System. Therefore, the findings can aid decision makers in formulating EHRs adoption strategies in Jordan hospitals medical informatics

Consumer adoption of new technologies : the role of perceived risk

Driven by perceived Internet technology advantage and significant market potential, this study focuses on the impacts of Perceived Risk and Trust Belief on Behavioural Intention to use hotel e-booking services in Saudi Arabia. The study employs the UTAUT2 (Unified Theory of Acceptance and Use of Technology ІІ). The objective is to establish and assess a new model that can be used to determine the various elements, which impact usage behaviour among customers of hotel e-booking services. This study places special emphasis on the unique role of trust belief, and the perception of risk.The data were collected from a cross-sectional survey of 465 respondents. Partial Least Squares-Structured Equation Modelling (PLS-SEM) was employed in analysing the data. Our study adds to the current literature by proposing new variables linking ‘Perceived Risk’ and ‘Trust Belief’ to the UTAUT2. Furthermore, this study provides a response to appeals for further examination and use of aspects, which enlarge the tools, and usage of UTAUT2. The research model represents a pioneering study integrating perceived risk from consumer adoption of new technology literature, employing the UTAUT2 model to assist in initiating the integration of multi-disciplinary research in electronic marketing. In this research, Trust Belief (TR) was hypothesized, for first time, as a mediator that mediates the influence of Perceived Risk (PR) toward Behavioural Intention (BI). It was found that trust belief completely mediates the negative relationship between perceived risk and behavioural intention.Within the context of electronic booking in the hospitality industry in Saudi Arabia, this research provides the first attempt in which the UTAUT2 model is employed to identify the various factors that impact a consumer’s choice to embrace and utilise hotel e-booking services. All constructs within the UTAUT2 model exhibited a significant and sufficient extent of discriminant and convergent validity and reliability, except for the construct of facilitating conditions. The results provide backing for utilising the UTAUT2 model for predicting consumers’ intention to adopt and utilise e-booking hotel services within the context of Saudi Arabia. Therefore, this study offers valuable contributions to the existing body of literature, by investigating the validity and reliability of the UTAUT model, originally developed for the Western world, to clarify parallel behaviours in a non-Western context

Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: an integration of innovation diffusion theory and TAM with trust

The growing presence of online travel communities is leading to great developments in the travel industry. Grounded in the innovation diffusion theory (IDT) and the technology acceptance model (TAM), this paper seek to develop and empirically test a comprehensive framework to examine the antecedents of customers' intention to participate in online travel community. Using SEM to analyse the data collected from a sample of 495 members, the results indicate that innovation diffusion theory and TAM with trust provide an appropriate model for explaining consumers' intention to participate; this intention in turn has a positive influence on intention to purchase and positive WOM. Furthermore, religiosity plays an important role in understanding consumers' behavioural intention. The results offer important implications for online service provider and are likely to stimulate further research in the area of online travel community

The feasibility of online dispute resolution in the Islamic banking industry in Malaysia: an empirical legal analysis

Purpose: The paper aims to examine the perceptions of three major stakeholders – bankers, lawyers and customers – in the Islamic banking industry in Malaysia to assess their behavioural intention to use the proposed online dispute resolution (ODR) mechanism. Design/methodology/approach: The study modifies the unified theory of acceptance and use of technology (UTAUT) within the context of ODR and its feasibility in the Malaysian Islamic banking industry. The model was extended to include trust in technology and trust in bank, which might have significant influences on the intentions of major stakeholders to use ODR for banking-related disputes. Actual use of the ODR was not included in the model as specified in the original UTAUT. Based on an internet survey, responses were obtained from about 109 respondents. The data obtained were subjected to multivariate statistical analyses. Findings: Results obtained indicate that trust in technology and effort expectancy are the most influencing determinants of the behavioural intention to use ODR among stakeholders in the Islamic banking industry in Malaysia. However, performance expectancy and social influence did not produce significant effects on behavioural intention. Research limitations/implications: Applying ODR in the banking industry in Malaysia will contribute to sustainable banking businesses in major Islamic finance jurisdictions. Being the most advanced region in global Islamic banking business, Asia sets the pace through theoretical and empirical studies in exploring innovative ideals such as ODR to promote sustainable business that not only ensures proper customer relationship management but also promotes consume protection. Practical implications: Results obtained suggest that the increasing use of internet banking will make ODR the preferable mechanism for dispute resolution in small-scale disputes in retail banking. This will also require some form of predictability, enforceability and Shari‘ah compliance in the process of dispute resolution for the major stakeholders to have full confidence in the ODR mechanism. The recently introduced Financial Ombudsman Scheme in the Islamic Financial Services Act 2013 of Malaysia is expected to serve as a good legal basis for the ODR mechanism. Originality/value: This appears to be one of the earliest attempts to examine the application of ODR in resolving Islamic banking disputes with a detailed analysis on its legal basis and implication

Understanding Collaborations in Virtual World

Virtual worlds (VW) have paved a new and important channel for workplace collaborations. However, analysts have noted that several organizations that made a strong entrance into using VW as a nouveau channel for communication and collaboration are stepping back due to limited user response. Motivated by this fact, we propose a trust-theoretic ‘virtual world collaboration model’ for collaborations in virtual worlds. The model, grounded in literature on ‘technology adoption’ and ‘trust’, theoretically examines the role of trust in motivating users for using this rich virtual communication medium for collaborations. Results establish the important roles of perceived social presence and perceived structural assurance for fostering user trust in VW. Further, results also indicate that user trust is significantly related to both extrinsic and intrinsic motivations, which in turn influence the behavioural intention to use the VW. Implications for research and practice are discussed

Using Modified Technology Acceptance Model to Evaluate the Adoption of a Proposed IoT-Based Indoor Disaster Management Software Tool by Rescue Workers

Advancements in IoT technology have been instrumental in the design and implementation of various ubiquitous services. One such design activity was carried out by the authors of this paper, who proposed a novel cloud-centric IoT-based disaster management framework and developed a multimedia-based prototype that employed real-time geographical maps. The multimediabased system can provide vital information on maps that can improve the planning and execution of evacuation tasks. This study was intended to explore the acceptance of the proposed technology by the specific set of users that could potentially lead to its adoption by rescue agencies for carrying out indoor rescue and evacuation operations. The novelty of this study lies in the concept that the acceptability of the proposed system was ascertained before the complete implementation of the system, which prevented potential losses of time and other resources. Based on the extended Technology Acceptance Model (TAM), we proposed a model included factors such as perceived usefulness, perceived ease of use, attitude, and behavioural intention. Other factors include trust in the proposed system, job relevance, and information requirement characteristics. Online survey data collected from the respondents were analyzed using structural equation modelling (SEM) revealed that although perceived ease of use and job relevance had significant impacts on perceived usefulness, trust had a somewhat milder impact on the same. The model also demonstrated a statistically moderate impact of trust and perceived ease of use on behavioural intention. All other relationships were statistically strong. Overall, all proposed relationships were supported, with the research model providing a better understanding of the perceptions of users towards the adoption of the proposed technology. This would be particularly useful while making decisions regarding the inclusion of various features during the industrial production of the proposed system

Investigating the Relationship between Technology Acceptance Factors and Behavioural Intention to Use of Online Food Delivery Applications in Sarawak

The current study investigated the relationships between technology acceptance factors and behavioural intention to use of online food delivery applications in Sarawak. The framework of this research was drawn from the perspective of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) model with two additional constructs, namely trust and risk. The study was based on a sample gathered from users of online food delivery applications in Sarawak. Data were collected using a self-administered online questionnaire. Of the 411 returned questionnaires, 400 questionnaires were valid for analysis. IBM-SPSS Amos 24.0 procedures were utilised to analyse the data and test the hypotheses. The findings of the study lead to the conclusion that the relationship between 6 constructs (effort expectancy, facilitating condition, hedonic motivation,trust and risk) and behavioural intention to use online food delivery applications are significant. Meanwhile, there are not significant relationship between 4 constructs (performance expectancy, social influence, price value and habit) and behavioural intention to use online food delivery applications. The significance of the findings enable to highlight the important factors for promoting online food delivery applications among users in aforesaid context

Determinants of user adoption of egovernment services: the case of Greek local government

Various theories and models exist on new technology and eGovernment adoption and explain the phenomenon. eGovernment acceptance though depends on various factors that differentiate among different groups, particularly regarding expectations, cultural variations, the level of use and interaction, commitment to the eGovernment initiatives. Furthermore, in Greece, there are third parties (Citizen Service Centres-CSCs) that operate and play a significant role in the eGovernment context. Nevertheless, their roles in eGovernment acceptance have to be investigated, in addition to other factors. Hence, further research is needed. The ultimate aim of this Research Project is to contribute to the understanding of the user’s intention drivers or barriers for e-services usage at the local government level that has not been sufficiently explored. It succeeds it, by extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model and proposing a validation research framework. The enhanced model incorporates ‘trust in the Internet’ and ‘trust in the government’ and the roles of CSCs in the Greek eGovernment, by using ‘Habit of going to CSCs’ and ‘Trust in the CSCs’ factors. Τhe model is empirically tested, using Structural Equation Modelling (SEM). The data (843 participants) came from two cities’ citizens, in Greece. First, the model is being refined by conducting exploratory factor analysis, followed by confirmatory factor analysis and finally the hypothesised structural model is assessed. Ten out of the fifteen hypotheses (relationships and interrelationships among the factors) were confirmed. The findings revealed ‘trust in the Internet’, ‘trust in the government’, and ‘performance expectancy’ to be the primary drivers of behavioural intention to use e-services. Also ‘habit of going to CSCs’ is negatively related to behavioural intention to use e-services. Findings contribute to theory by understanding the drivers of eGovernment adoption in Greece. At the practical level, the research provides guidelines and recommendations that will help eGovernment policy decision makers and web designers in better planning and implementing eGovernment policies and strategies to increase e-services take-up. Furthermore, the questionnaire will be freely available for government organisations in Greece, along with simple directions and recommendations to assess their initiatives