Incentives for the adoption of e-government by Greek municipalities

Purpose: The research aims to identify the incentives that play an important role in the evolution of e-government in Greece at local scale and its actual development level. It also investigates the factors and the perceived barriers that affect the development of local egovernment in Greek Municipalities, as well as the benefits they derive from it. Design/Methodology/Approach: The research is based on a survey that was conducted through a questionnaire to all 325 Municipalities of the country and includes data from 109 Municipalities that participated in the quantitative approach. Findings: While e-government is spread at a relatively satisfactory level, it appears that only a few Municipalities are performing well. Results highlight also the two main incentives that motivate Municipalities to adopt e-government: The first is the improvement of the efficiency of information exchange with the external environment and the second is managing internal issues-relationships in conjunction with the existence of prominent IT departments. Amongst the main factors that affect e-government adoption by Local authorities, budgetary constraints stand out, while the lack of personnel specialized in Information Technologies is identified as common obstacle. Practical Implications: Findings suggest that an integrated approach to e-government is needed in order to enable organizations to minimize failures and to overcome barriers and counter risks. The capacity to align e-government applications with the increasing and evolving needs and requirements of the citizens is the key to optimizing the benefits of eGovernment at local scale. Originality/Value: There is no similar empirical research in the context of Greece; hence, it seems important to increase the knowledge about the drivers of e-government adoption, especially in the public sector at the local scale.peer-reviewe

Application of Web 2.0 technologies in e-government: A United Kingdom case study

Electronic government (e-Government) has endured significant transformation over the last decade and currently, it is making further leaps by incorporating modern technologies such as second generation web (Web 2.0) technologies. However, since the development and use of this kind of technology is still at its early stages in the public sector, research about the use of Web 2.0 in this domain is still highly tentative and lacks theoretical underpinning. This paper reports the preliminary findings of an in-depth case study in the United Kingdom (UK) public sector, which explore the application of Web 2.0 technologies in the local government authority (LGA). The findings elicited from the case study offer an insight into information systems (IS) evaluation criterions and impact factors of Web 2.0 from both a practical setting and an internal organisational perspective. This paper concludes that a combined analysis of the evaluation and impact factors rather than a singular approach would better assist the decision making process that leads to effective application of Web 2.0 technologies. It also highlights the significant impact and perceived effect of adoption of such technologies

Digital Government Platforms in Greece. Current Trends: The Case of Gov.gr

Digital platforms have become essential tools for the operational transformation of organizations over the last few decades. Governments have realized their advantages and are making progress in incorporating them into their infrastructure, especially during the COVID-19 era. This paper examines digital government platforms (DGPs), their value, and their characteristics. Previous research has identified a variety of factors that affect e-government or DGPs in differentiated cases and regions. The lack of a general list of elements that influence DGSs led to the creation of a general framework of factors that may contribute to a successful launch and operation. These 16 factors were categorized into 3 segments, information technology, government, and user. Their relationship is based on coordination/support, interaction, and feedback. In order to initially evaluate the proposed framework, it was tested through the application on the Greek public sector platform Gov.gr, and initial findings were presented. A contemporary mapping of Greece’s digital status and the Greek government’s efforts for a modern digital state were presented. Gov.gr is Greece’s official master platform that offers a significant number of governmental services to citizens and companies quickly, remotely, and efficiently. The utilization of the framework that is developed in this paper against Gov.gr offers valuable conclusions about DGP’s operation and its focus on bureaucracy reduction, accuracy, and satisfactory service. The paper concludes with research limitations and the identification of future research pathways. Keywords: digital government pPlatforms, factors, framework, Greece, Gov.g

A theoretical model for the application of Web 2.0 in e-Government

Government organisations in many countries have started embracing modern technologies such as second generation web (Web 2.0) in an attempt to maximize on the benefits of these technologies as well as keeping up with the current trend. Nevertheless, the advancement and the adoption of these of technologies is in its initial stages in the public sector. Therefore, the research problem is that the literature surrounding the application of Web 2.0 is still highly tentative and exploratory. In particular, there is a lack of research exploring the application of Web 2.0 technologies in the context of local e-Government. This study aims to address this research problem by presenting a comprehensive decision-making tool to aid the effective application of Web 2.0 technologies amongst local government authorities (LGAs). In doing so, resulting in the development of a theoretical model that is underpinned by information systems evaluation criteria and impact factors of Web 2.0 from an internal organizational perspective. By addressing the research problem, this study will make a significant contribution to the normative literature by providing new insights of Web 2.0 technologies within the public sector. This will be of specific relevance to scholars, policy makers, LGAs and practitioners who are interested in the adoption of Web 2.0 technologies in an e-Government context. This paper presents the proposed theoretical model and is largely devoted to an explanation on the development of the model

Social Media Use for Decision Making Process in Educational Settings: The Greek Case for Leadership’s Views and Attitude in Secondary and Tertiary Education

The emergence of social media and their wide usage have brought changes in almost all fields of public sphere. Nowadays governmental organizations, agencies and politicians use social media in order to ensure major civil participation, enhance e-dialogue and e-democracy consequently, emphasizing thus in participatory processes through which opinions are co-shaped and decisions are jointly made. On the other hand, in another field of public sphere, that of education, social media are mostly used for teaching support, promotion and publicity. Taking into account education’s key role in the cultivation of active citizenship as well as the fact that educational structures are self-governed, the aim of this study was to identify leadership’s views of Greek Secondary and Tertiary Education on the potential use of social media in educational environments for the purpose of a participatory decision-making process which broadens stakeholder involvement in educational policy-making

Transparency in government institutions: a literature review

This paper presents a literature review on the issue of transparency in government institutions. The review is carried out through a bibliometric survey of the Scopus database, brazilian government websites, and brazilian legislation. The review explores and evaluates government transparency as it pertains to Brazilian as well as international spheres. An analysis of the articles (from 2011 to 2012) found in the Scopus database using the keyword “transparency,” uncovered the following recurring themes: open government, e-government, government accountability, and communication. The theoretical scope was constructed from these issues, plus the more relevant Brazilian legislation as well as issues encountered on websites focusing on international governmental institutions. Thus, it was possible to construct a theoretical framework that should guide the development of future researches

Using Social Media Monitoring for Public Policy Making - An Evaluation

Social media monitoring has been initially adopted by private sector firms in order to collect opinions, complaints and questions concerning their products and services, to be used for making appropriate changes and improvements of them and also for designing communication strategies. Recently government agencies have started adopting SMM, as a form of ‘passive citizen-sourcing’, in order to collect useful information from citizens concerning their needs, problems, opinions and suggestions, to be used for public policy formulation. It is therefore important to evaluate these first initiatives, so that the potential of SMM with respect to public policy making can be exploited, and at the same time appropriate adaptations and improvements of relevant ICT platforms and practices can be made, in order to reach higher levels of maturity. This paper makes a two-fold contribution in this direction. Initially it develops a framework for evaluating the use of SMM for supporting policy making, initially from the ‘classical’ ease of use perspective, and then from a public policy perspective, based on the wicked social problems theory. This framework is then used for the evaluation of three pilot applications of a novel method of SMM by government agencies and other policy stakeholders, which has been developed as part of a European research project

Evaluating the use and impact of Web 2.0 technologies in local government

Second generation web-based technologies (Web 2.0) such as social media and networking sites are increasingly being used by governments for activities ranging from open policy making to communication campaigns and customer service. However, this in turn has brought about additional challenges. By its very nature, Web 2.0 tech- nologies are more interactive than the traditional models of information provision or creation of digital services. Such technologies open up a new set of benefits, costs and risks to those government authorities who make use of these social and digital media to enhance their work. This study draws on the extant literature together with an in-depth qualitative case enquiry to propose an emergent framework for evaluating the intra-organisational use of Web 2.0 technologies and its impact on local government. The study findings identified additional four factors (i.e. benefits: intra-marketing, informal engagement, costs: workload constraints and risk: integration with other systems) as part of the evaluation criteria which have not previously been discussed in the existing literature surrounding the context of Web 2.0 use in local government. The study concludes that a combined analysis of the evaluation and impact assessment factors, rather than one particular approach would better assist decision makers when implementing Web 2.0 technologies for use by public administration employees

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

TRANSFORMING GOVERNMENT AGENCIES’ APPROACH TO EPARTICIPATION THROUGH EFFICIENT EXPLOITATION OF SOCIAL MEDIA

Government agencies are making considerable investments for exploiting the capabilities offered by ICT, and especially the Internet, to increase citizens’ engagement in their decision and policy making processes. However, this first generation of e-participation has been characterised by limited usage of the ‘official’ e-consultation spaces of government agencies by the citizens. The emergence of Web 2.0 social media offers big opportunities for overcoming this problem, and proceeding to a second generation of broader, deeper and more advanced e-participation. This paper presents a methodology for the efficient exploitation of Web 2.0 social media by government agencies in order to broaden and enhance e-participation. It is based on a central platform which enables posting content and deploying micro web applications (‘Policy Gadgets’-Padgets) to multiple popular Web 2.0 social media, and also collecting users’ interactions with them (e.g. views, comments, ratings) in an efficient manner using their application programming interfaces (API). These interactions’ data undergo various levels of processing, such as calculation of useful analytics, opinion mining and simulation modelling, in order to provide effective support to public decision and policy makers. The proposed methodology allows government agencies to adopt advanced and highly effective ‘hybrid’ e-participation approaches