Advanced Architectures for Transactional Workflows or Advanced Transactions in Workflow Architectures

In this short paper, we outline the workflow management systems research in the Information Systems division at the University of Twente. We discuss the two main themes in this research: architecture design and advanced transaction management. Attention is paid to the coverage of these themes in the context of the completed Mercurius and WIDE projects and in the new CrossFlow project. In the latter project, contracts are introduced as a new theme to support electronic commerce aspects in workflow management

Web Services Support for Dynamic Business Process Outsourcing

Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by geographic distance. This requires automated means for both the establishment of outsourcing relationships and for the enactment of services performed in these relationships over electronic channels. Due to wide industry support and the underlying model of loose coupling of services, Web services increasingly become the mechanism of choice to connect organizations across organizational boundaries. This paper analyzes to which extent Web services support the dynamic process outsourcing paradigm. We discuss contract -based dynamic business process outsourcing to define requirements and then introduce the Web services framework. Based on this, we investigate the match between the two. We observe that the Web services framework requires further support for cross - organizational business processes and mechanisms for contracting, QoS management and process-based transaction support and suggest ways to fill those gaps

Collaborative Commerce

Following the evolution of electronic business, collaborative commerce uses information technology to achieve a closer integration and a better management of business relationships among parties including internal personnel, business partners and customers. Recently, market and globalisation competition, customer oriented service strategy and product complexity have pushed enterprises a step further on in collaborative commerce. In brief, collaborative commerce is (1) a collaborative technology – similar to workflow collaboration, (2) a customer-driven technology – similar to a pull-type supply chain, (3) a functionally-integrated technology – similar to concurrent engineering and (4) a businessdriven technology – similar to enterprise resource planning, for cross-organisational integration. The paper will illustrate the technologies and the critical success factors of collaborative commerce adoption

A language and toolkit for the specification, execution and monitoring of dependable distributed applications

PhD ThesisThis thesis addresses the problem of specifying the composition of distributed applications out of existing applications, possibly legacy ones. With the automation of business processes on the increase, more and more applications of this kind are being constructed. The resulting applications can be quite complex, usually long-lived and are executed in a heterogeneous environment. In a distributed environment, long-lived activities need support for fault tolerance and dynamic reconfiguration. Indeed, it is likely that the environment where they are run will change (nodes may fail, services may be moved elsewhere or withdrawn) during their execution and the specification will have to be modified. There is also a need for modularity, scalability and openness. However, most of the existing systems only consider part of these requirements. A new area of research, called workflow management has been trying to address these issues. This work first looks at what needs to be addressed to support the specification and execution of these new applications in a heterogeneous, distributed environment. A co- ordination language (scripting language) is developed that fulfils the requirements of specifying the composition and inter-dependencies of distributed applications with the properties of dynamic reconfiguration, fault tolerance, modularity, scalability and openness. The architecture of the overall workflow system and its implementation are then presented. The system has been implemented as a set of CORBA services and the execution environment is built using a transactional workflow management system. Next, the thesis describes the design of a toolkit to specify, execute and monitor distributed applications. The design of the co-ordination language and the toolkit represents the main contribution of the thesis.UK Engineering and Physical Sciences Research Council, CaberNet, Northern Telecom (Nortel)

Analytical Master Data Management 2.0

Analytical Master Data Management (aka aMDM) has been an on-again, off-again topic in the informationmanagement space. Some describe it as just a use case within MDM, others limit it to dimension management forBI purposes. For some aMDM appears to be a solution looking for a problem. This paper will discuss someconcepts of how a next generation version (2.0) of aMDM should evolve and be implemented from its current statusquo “Dimension/Hierarchy Management” (1.0) serving data warehouses. aMDM 2.0 creates, manages and servesnot only hierarchical meta data but also real-time analytical facts to BI and OLTP applications leveraging existingopMDM functions to ultimately support business transactions. The following analysis is grounded in functionalscenarios by industry supporting the evolving usage patterns; opMDM, aMDM 1.0, aMDM 2.0. Targeted readersare: IT managers, CIOs, enterprise architects, business analysts and line-of-business (LoB) leaders. It is the author’sgoal to prove how the value of linking transactional and analytical environments. The research uses a Delphi-styleanalysis via solution design and data governance workshops in a number of industry settings. All interviewees holdthought leadership positions in their respective market-leading organizations and fill similar positions as theaforementioned target audience of this paper

Service-Oriented Process Models in Telecommunication Business

The thesis concentrates on to evaluate challenges in the business process management and the need for Service-oriented process models in telecommunication business to alleviate the integration work efforts and to reduce total costs of ownership. The business aspect concentrates on operations and business support systems which are tailored for communication service providers. Business processes should be designed in conformance with TeleManagement Forum's integrated business architecture framework. The thesis rationalizes the need to transform organizations and their way of working from vertical silos to horizontal layers and to understand transformational efforts which are needed to adopt a new strategy. Furthermore, the thesis introduces service characterizations and goes deeper into technical requirements that a service compliant middleware system needs to support. At the end of the thesis Nokia Siemens Networks proprietary approach – Process Automation Enabling Suite is introduced, and finally the thesis performs two case studies. The first one is Nokia Siemens Networks proprietary survey which highlights the importance of customer experience management and the second one is an overall research study whose results have been derived from other public surveys covering application integration efforts

e-Report Generator Supporting Communications and Fieldwork: A Practical Case of Electrical Network Expansion Projects

In this piece of work we present a simple way to incorporate Geographical Information System tools that have been developed using open source software in order to help the different processes in the expansion of the electrical network. This is accomplished by developing a novel fieldwork tool that provides the user with automatically generated enriched e-reports that include information about every one of the involved private real estates in a specific project. These reports are an eco-friendly alternative to paper format, and can be accessed by clients using any kind of personal device with a minimal set of technical requirements

An Error Handling Framework for the ORBWork Workflow Enactment Service of METEOR

Workflow Management Systems (WFMSs) can be used to re-engineer, streamline, automate, and track organizational processes involving humans and automated information systems. However, the state-of-the-art in workflow technology suffers from a number of limitations that prevent it from being widely used in large-scale mission critical applications. Error handling is one such issue. What makes the task of error handling challenging is the need to deal with errors that appear in various components of a complex distributed application execution environment, including various WFMS components, workflow application tasks of different types, and the heterogeneous computing infrastructure. In this paper, we discuss a top-down approach towards dealing with errors in the context of ORBWork, a CORBA-based fully distributed workflow enactment service for the METEOR2 WFMS. The paper discusses the types of errors that might occur including those involving the infrastructure of the enactment environment, system architecture of the workflow enactment service. In the context of the underlying workflow model for METEOR, we then present a three-level error model to provide a unified approach to specification, detection, and runtime recovery of errors in ORBWork. Implementation issues are also discussed. We expect the model and many of the techniques to be relevant and adaptable to other WFMS implementations

Container-Managed ETL Applications for Integrating Data in Near Real-Time

As the analytical capabilities and applications of e-business systems expand, providing real-time access to critical business performance indicators to improve the speed and effectiveness of business operations has become crucial. The monitoring of business activities requires focused, yet incremental enterprise application integration (EAI) efforts and balancing information requirements in real-time with historical perspectives. The decision-making process in traditional data warehouse environments is often delayed because data cannot be propagated from the source system to the data warehouse in a timely manner. In this paper, we present an architecture for a container-based ETL (extraction, transformation, loading) environment, which supports a continual near real-time data integration with the aim of decreasing the time it takes to make business decisions and to attain minimized latency between the cause and effect of a business decision. Instead of using vendor proprietary ETL solutions, we use an ETL container for managing ETLets (pronounced “et-lets”) for the ETL processing tasks. The architecture takes full advantage of existing J2EE (Java 2 Platform, Enterprise Edition) technology and enables the implementation of a distributed, scalable, near real-time ETL environment. We have fully implemented the proposed architecture. Furthermore, we compare the ETL container to alternative continuous data integration approaches

A TxQoS-aware business transaction framework

In this thesis, we propose a transaction framework to provide comprehensive and flexible transaction support for contract-driven, service-oriented business processes. The research follows the research method outlined below. Initially, a thorough investigation on current state of affairs was made. Afterwards, we carried out a case study, which we utilized to identify the problems that are likely to occur during the execution of business processes. As the result of the solution design, the concepts, scenarios, life cycles, reference architectures, and mechanisms were proposed to address the problems. The design took place on the conceptual level, while the coding/programming and implementation is out of the scope of this thesis. The business-oriented solution design allows for transaction qualities to be specified and guaranteed by a contractual approach named as TxQoS (Transactional Quality of Service). The technology-oriented design enables flexible composition of ATCs (Abstract Transaction Constructs) as a transaction schema to support the execution of complex processes. As the last step of research, we validated the feasibility of our design by a utility study conducted in a large telecom project, which has complex processes that are service-oriented and contract-driven. Finally, we discussed the contributions and limitations of the research. The main contribution of the thesis is the BTF (Business Transaction Framework) that addresses process execution reliability. The TxQoS approach enables the specification of transaction qualities in terms of FIAT (Fluency, Interference, Alternation, Transparency) properties. This businessfriendly approach allows the providers and users to agree on transaction qualities before process execution time. The building blocks of the proposed framework, ATCs, are reusable and configurable templates, and are abstracted and generalized from existing transaction models. The various transaction requirements of sub-processes and process chunks can be represented by corresponding ATCs, which allow for a flexible composition. Integrated, the TxQoS and ATC approaches work together to form a TxQoS-aware business transaction framework