Framework for collaborative knowledge management in organizations

Nowadays organizations have been pushed to speed up the rate of industrial transformation to high value products and services. The capability to agilely respond to new market demands became a strategic pillar for innovation, and knowledge management could support organizations to achieve that goal. However, current knowledge management approaches tend to be over complex or too academic, with interfaces difficult to manage, even more if cooperative handling is required. Nevertheless, in an ideal framework, both tacit and explicit knowledge management should be addressed to achieve knowledge handling with precise and semantically meaningful definitions. Moreover, with the increase of Internet usage, the amount of available information explodes. It leads to the observed progress in the creation of mechanisms to retrieve useful knowledge from the huge existent amount of information sources. However, a same knowledge representation of a thing could mean differently to different people and applications. Contributing towards this direction, this thesis proposes a framework capable of gathering the knowledge held by domain experts and domain sources through a knowledge management system and transform it into explicit ontologies. This enables to build tools with advanced reasoning capacities with the aim to support enterprises decision-making processes. The author also intends to address the problem of knowledge transference within an among organizations. This will be done through a module (part of the proposed framework) for domain’s lexicon establishment which purpose is to represent and unify the understanding of the domain’s used semantic

Geo-Design:

Geo-Design. Advances in bridging geo-information technology and design brings together a wide variety of contributions from authors with backgrounds in urban planning, landscape architecture, education and geo-information technology presenting the latest insights and applications of geodesign. Geo-Design is here understood as a hybridization of the concepts “Geo” – representing the modelling, analytical and visualisation capacities of GIS, and “Design” – representing spatial planning and design, turning existing situations into preferred ones. Through focusing on interdisciplinary design-related concepts and applications of GIS international experts share their recent findings and provide clues for the further development of geodesign. This is important since there is still much to do. Not only in the development of geo-information technology, but especially in bridging the gap with the design disciplines. The uptake on using GIS is still remarkably slow among landscape architects, urban designers and planners, and when utilised it is often restricted to the basic tasks of mapmaking and data access. Knowledge development and dissemination of applications of geodesign through research, publications and education, therefore, remain key factors. This publication draws upon the insights shared at the Geodesign Summit Europe held at the Delft University of Technology in 2014. All contributions in the book are double blind reviewed by experts in the field

Dividing Complexity to Conquer New Dimensions – Towards a Framework for Designing Augmented Reality Solutions

Augmented reality (AR) can foster service innovation and thus cope with some of the most urgent challenges in the service science domain, namely supporting frontline workers while ensuring high safety standards. Therefore, the utilization of AR can help to achieve these goals. On the contrary, AR remains a complex technology with specific requirements and preconditions that demand expertise to overcome them. Based on a case study, we derive a framework for designing AR solutions, which helps divide the complexity of designing and developing AR-based services to support the adoption and diffusion of AR applications. Such an encompassing perspective on initial AR explorations helps to transform the acquired information into a thorough proof of concept, pilot implementations and ultimately productive software

Tackling Dierent Business Process Perspectives

Business Process Management (BPM) has emerged as a discipline to design, control, analyze, and optimize business operations. Conceptual models lie at the core of BPM. In particular, business process models have been taken up by organizations as a means to describe the main activities that are performed to achieve a specific business goal. Process models generally cover different perspectives that underlie separate yet interrelated representations for analyzing and presenting process information. Being primarily driven by process improvement objectives, traditional business process modeling languages focus on capturing the control flow perspective of business processes, that is, the temporal and logical coordination of activities. Such approaches are usually characterized as \u201cactivity-centric\u201d. Nowadays, activity-centric process modeling languages, such as the Business Process Model and Notation (BPMN) standard, are still the most used in practice and benefit from industrial tool support. Nevertheless, evidence shows that such process modeling languages still lack of support for modeling non-control-flow perspectives, such as the temporal, informational, and decision perspectives, among others. This thesis centres on the BPMN standard and addresses the modeling the temporal, informational, and decision perspectives of process models, with particular attention to processes enacted in healthcare domains. Despite being partially interrelated, the main contributions of this thesis may be partitioned according to the modeling perspective they concern. The temporal perspective deals with the specification, management, and formal verification of temporal constraints. In this thesis, we address the specification and run-time management of temporal constraints in BPMN, by taking advantage of process modularity and of event handling mechanisms included in the standard. Then, we propose three different mappings from BPMN to formal models, to validate the behavior of the proposed process models and to check whether they are dynamically controllable. The informational perspective represents the information entities consumed, produced or manipulated by a process. This thesis focuses on the conceptual connection between processes and data, borrowing concepts from the database domain to enable the representation of which part of a database schema is accessed by a certain process activity. This novel conceptual view is then employed to detect potential data inconsistencies arising when the same data are accessed erroneously by different process activities. The decision perspective encompasses the modeling of the decision-making related to a process, considering where decisions are made in the process and how decision outcomes affect process execution. In this thesis, we investigate the use of the Decision Model and Notation (DMN) standard in conjunction with BPMN starting from a pattern-based approach to ease the derivation of DMN decision models from the data represented in BPMN processes. Besides, we propose a methodology that focuses on the integrated use of BPMN and DMN for modeling decision-intensive care pathways in a real-world application domain

Intelligent monitoring of business processes using case-based reasoning

The work in this thesis presents an approach towards the effective monitoring of business processes using Case-Based Reasoning (CBR). The rationale behind this research was that business processes constitute a fundamental concept of the modern world and there is a constantly emerging need for their efficient control. They can be efficiently represented but not necessarily monitored and diagnosed effectively via an appropriate platform. Motivated by the above observation this research pursued to which extent there can be efficient monitoring, diagnosis and explanation of the workflows. Workflows and their effective representation in terms of CBR were investigated as well as how similarity measures among them could be established appropriately. The monitoring results and their following explanation to users were questioned as well as which should be an appropriate software architecture to allow monitoring of workflow executions. Throughout the progress of this research, several sets of experiments have been conducted using existing enterprise systems which are coordinated via a predefined workflow business process. Past data produced over several years have been used for the needs of the conducted experiments. Based on those the necessary knowledge repositories were built and used afterwards in order to evaluate the suggesting approach towards the effective monitoring and diagnosis of business processes. The produced results show to which extent a business process can be monitored and diagnosed effectively. The results also provide hints on possible changes that would maximize the accuracy of the actual monitoring, diagnosis and explanation. Moreover the presented approach can be generalised and expanded further to enterprise systems that have as common characteristics a possible workflow representation and the presence of uncertainty. Further work motivated by this thesis could investigate how the knowledge acquisition can be transferred over workflow systems and be of benefit to large-scale multidimensional enterprises. Additionally the temporal uncertainty could be investigated further, in an attempt to address it while reasoning. Finally the provenance of cases and their solutions could be explored further, identifying correlations with the process of reasoning

Automated software systems generation for process-oriented organizations

Tese de doutoramento do Programa Doutoral em Tecnologias e Sistemas de InformaçãoCada vez mais, as organizações suportam as suas operações em sistemas de software. Torna-se, portanto, muito relevante o correto mapeamento das operações nos sistemas de software. Esta tese foca-se em organizações orientadas a processos de negócio, devido à relevância dada pelas normas de qualidade, pelos modelos de excelência, e pelos requisitos dos clientes, a esse tipo de estruturação interna das organizações. Nas organizações orientadas a processos de negócio existem diversos fatores, como o tempo envolvido nos projetos de implementação de processos de negócio em software, as diferenças existentes entre os modelos de processos de negócio e a sua implementação real, ou a quantidade e o tipo de recursos envolvidos nesses projetos, que fazem com que os projetos de desenvolvimento de software sejam demasiado dispendiosos, demorem demasiado tempo, e não garantam que o produto de software resultante seja o mais adequado à realidade da organização que o vai usar. Esta tese propõe que os sistemas de informação e de software devam ser desenvolvidos, desde o início, incorporando os modelos das organizações onde irão ser usados. Além disso, e como existem disponíveis modelos de referência de processos de negócio, esta tese também propõe o seu uso explícito aquando da recolha de requisitos. Assim, o objetivo principal da tese é propor uma metodologia que se inicie com modelos de processos de negócio e que termine com a geração de sistemas de software, para organizações orientadas a processos de negócio. A metodologia denomina-se BIM e é formalizada através do metamodelo EPF. Dada a abrangência dos temas a tratar, a tese foi conduzida tendo em atenção que o processo de desenvolvimento de software para suportar organizações orientadas a processos pode ser otimizado. Para melhor mostrar os diversos passos e resultados intermédios, usamos a metodologia de investigação Action Research. A tese propõe que as atividades de investigação sejam terminadas quando uma dada condição de paragem seja atingida, e para isso usa uma avaliação baseada num conjunto de indicadores para os resultados do produto e do processo, e uma adaptação do modelo de excelência EFQM para a forma como foi executado o processo de desenvolvimento. O foco das Action são os sistemas de software MES, essenciais na ligação entre sistemas de software embebido e sistemas ERP. Nesta tese, as Action iniciam-se com modelos de processos e com arquiteturas de software standard, e terminam com uma proposta de modelo de processo e com arquiteturas de software e tecnologias adaptadas à execução de processos de negócio. A tese propõe também alguns conceitos como IAvO (extensão de modelos de processos de negócio), OBO (componentes de software intermutáveis e não-proprietários), OA (aspetos organizacionais), e PF (framework de processos) para aumentarem a eficiência e eficácia na implementação em software de processos de negócio.Increasingly, organizations support their operations by using software systems, turning very relevant the proper mapping of operations into software systems. This thesis focuses on organizations oriented to business processes, due to the importance that quality norms, excellence models, and customer requirements put on this type of internal structures of organizations. Process-oriented organizations have characteristics, such as the time needed to implement business processes in software, the differences between the business process models and the real business processes, or the quantity and type of the required resources, that lead to development projects too expensive, taking too long to complete, and that do not assure that the resulting product is the most adequate to the reality of the client organization. This thesis proposes that the development of information and software system embodies, since the early stages, the models of the organization where they operate. In addition, and since business process reference models are available, the thesis also proposes to use explicitly such reference models by requirements collection time. Thus, the main goal of the thesis is to propose a methodology that picks business process reference models and ends with software systems, for process-oriented organizations. The methodology is denominated BIM and is formalized by using the EPF metamodel. Due to the wide scope of the studied areas, the thesis is tailored considering that the development process for processoriented organizations can be optimized. To express better the intermediate steps and results, we use the Action Research methodology. The thesis proposes that the research activities terminate when a stopping condition is met, based on a set of indicators for the product, and a tailoring of the EFQM model for the development process. The Actions are focused on MES, crucial for the linking of embedded software systems with ERP systems. In this thesis, the Actions start by using standard process models and software architectures, and end by using a proposed process model, and software architectures and technologies adapted to the execution of business software. The thesis also proposes new concepts like IAvO (extension to business process reference models), OBO (interchangeable and nonproprietary software components), AO (organizational aspects), and PF (process framework) to increase the efficiency and the effectiveness of the implementation of business processes in software