Classification Betters Regression in Query-based Multi-document Summarisation Techniques for Question Answering: Macquarie University at BioASQ7b

Task B Phase B of the 2019 BioASQ challenge focuses on biomedical question answering. Macquarie University's participation applies query-based multi-document extractive summarisation techniques to generate a multi-sentence answer given the question and the set of relevant snippets. In past participation we explored the use of regression approaches using deep learning architectures and a simple policy gradient architecture. For the 2019 challenge we experiment with the use of classification approaches with and without reinforcement learning. In addition, we conduct a correlation analysis between various ROUGE metrics and the BioASQ human evaluation scores.Comment: 12 pages, 3 figures, 7 tables. As accepted at BioASQ workshop, ECML-PKDD 201

Towards Personalized and Human-in-the-Loop Document Summarization

The ubiquitous availability of computing devices and the widespread use of the internet have generated a large amount of data continuously. Therefore, the amount of available information on any given topic is far beyond humans' processing capacity to properly process, causing what is known as information overload. To efficiently cope with large amounts of information and generate content with significant value to users, we require identifying, merging and summarising information. Data summaries can help gather related information and collect it into a shorter format that enables answering complicated questions, gaining new insight and discovering conceptual boundaries. This thesis focuses on three main challenges to alleviate information overload using novel summarisation techniques. It further intends to facilitate the analysis of documents to support personalised information extraction. This thesis separates the research issues into four areas, covering (i) feature engineering in document summarisation, (ii) traditional static and inflexible summaries, (iii) traditional generic summarisation approaches, and (iv) the need for reference summaries. We propose novel approaches to tackle these challenges, by: i)enabling automatic intelligent feature engineering, ii) enabling flexible and interactive summarisation, iii) utilising intelligent and personalised summarisation approaches. The experimental results prove the efficiency of the proposed approaches compared to other state-of-the-art models. We further propose solutions to the information overload problem in different domains through summarisation, covering network traffic data, health data and business process data.Comment: PhD thesi

Question-driven text summarization with extractive-abstractive frameworks

Automatic Text Summarisation (ATS) is becoming increasingly important due to the exponential growth of textual content on the Internet. The primary goal of an ATS system is to generate a condensed version of the key aspects in the input document while minimizing redundancy. ATS approaches are extractive, abstractive, or hybrid. The extractive approach selects the most important sentences in the input document(s) and then concatenates them to form the summary. The abstractive approach represents the input document(s) in an intermediate form and then constructs the summary using different sentences than the originals. The hybrid approach combines both the extractive and abstractive approaches. The query-based ATS selects the information that is most relevant to the initial search query. Question-driven ATS is a technique to produce concise and informative answers to specific questions using a document collection. In this thesis, a novel hybrid framework is proposed for question-driven ATS taking advantage of extractive and abstractive summarisation mechanisms. The framework consists of complementary modules that work together to generate an effective summary: (1) discovering appropriate non-redundant sentences as plausible answers using a multi-hop question answering system based on a Convolutional Neural Network (CNN), multi-head attention mechanism and reasoning process; and (2) a novel paraphrasing Generative Adversarial Network (GAN) model based on transformers rewrites the extracted sentences in an abstractive setup. In addition, a fusing mechanism is proposed for compressing the sentence pairs selected by a next sentence prediction model in the paraphrased summary. Extensive experiments on various datasets are performed, and the results show the model can outperform many question-driven and query-based baseline methods. The proposed model is adaptable to generate summaries for the questions in the closed domain and open domain. An online summariser demo is designed based on the proposed model for the industry use to process the technical text

Reinforcement Learning for Generative AI: A Survey

Deep Generative AI has been a long-standing essential topic in the machine learning community, which can impact a number of application areas like text generation and computer vision. The major paradigm to train a generative model is maximum likelihood estimation, which pushes the learner to capture and approximate the target data distribution by decreasing the divergence between the model distribution and the target distribution. This formulation successfully establishes the objective of generative tasks, while it is incapable of satisfying all the requirements that a user might expect from a generative model. Reinforcement learning, serving as a competitive option to inject new training signals by creating new objectives that exploit novel signals, has demonstrated its power and flexibility to incorporate human inductive bias from multiple angles, such as adversarial learning, hand-designed rules and learned reward model to build a performant model. Thereby, reinforcement learning has become a trending research field and has stretched the limits of generative AI in both model design and application. It is reasonable to summarize and conclude advances in recent years with a comprehensive review. Although there are surveys in different application areas recently, this survey aims to shed light on a high-level review that spans a range of application areas. We provide a rigorous taxonomy in this area and make sufficient coverage on various models and applications. Notably, we also surveyed the fast-developing large language model area. We conclude this survey by showing the potential directions that might tackle the limit of current models and expand the frontiers for generative AI

Survey of the State of the Art in Natural Language Generation: Core tasks, applications and evaluation

This paper surveys the current state of the art in Natural Language Generation (NLG), defined as the task of generating text or speech from non-linguistic input. A survey of NLG is timely in view of the changes that the field has undergone over the past decade or so, especially in relation to new (usually data-driven) methods, as well as new applications of NLG technology. This survey therefore aims to (a) give an up-to-date synthesis of research on the core tasks in NLG and the architectures adopted in which such tasks are organised; (b) highlight a number of relatively recent research topics that have arisen partly as a result of growing synergies between NLG and other areas of artificial intelligence; (c) draw attention to the challenges in NLG evaluation, relating them to similar challenges faced in other areas of Natural Language Processing, with an emphasis on different evaluation methods and the relationships between them.Comment: Published in Journal of AI Research (JAIR), volume 61, pp 75-170. 118 pages, 8 figures, 1 tabl

Ranking Sentences for Extractive Summarization with Reinforcement Learning

Single document summarization is the task of producing a shorter version of a document while preserving its principal information content. In this paper we conceptualize extractive summarization as a sentence ranking task and propose a novel training algorithm which globally optimizes the ROUGE evaluation metric through a reinforcement learning objective. We use our algorithm to train a neural summarization model on the CNN and DailyMail datasets and demonstrate experimentally that it outperforms state-of-the-art extractive and abstractive systems when evaluated automatically and by humans.Comment: NAACL 2018, 13 page

A review of natural language processing in contact centre automation

Contact centres have been highly valued by organizations for a long time. However, the COVID-19 pandemic has highlighted their critical importance in ensuring business continuity, economic activity, and quality customer support. The pandemic has led to an increase in customer inquiries related to payment extensions, cancellations, and stock inquiries, each with varying degrees of urgency. To address this challenge, organizations have taken the opportunity to re-evaluate the function of contact centres and explore innovative solutions. Next-generation platforms that incorporate machine learning techniques and natural language processing, such as self-service voice portals and chatbots, are being implemented to enhance customer service. These platforms offer robust features that equip customer agents with the necessary tools to provide exceptional customer support. Through an extensive review of existing literature, this paper aims to uncover research gaps and explore the advantages of transitioning to a contact centre that utilizes natural language solutions as the norm. Additionally, we will examine the major challenges faced by contact centre organizations and offer reco