The Interplay between Humans, Technology and User Authentication: A Cognitive Processing Perspective

This paper investigates the interplay among human cognitive processing differences (field dependence vs. field independence), alternative interaction device types (desktop vs. touch) and user authentication schemes (textual vs. graphical) towards task completion efficiency and effectiveness. A four-month user study (N=164) was performed under the light of the field dependence-independence theory which underpins human cognitive differences in visual perceptiveness as well as differences in handling contextual information in a holistic or analytic manner. Quantitative and qualitative analysis of results revealed that field independent (FI) users outperformed field dependent users (FD) in graphical authentication, FIs authenticated similarly well on desktop computers as on touch devices, while touch devices negatively affected textual password entry performance of FDs. Users’ feedback from a post-study survey further showed that FD users had memorability issues with graphical authentication and perceived the added difficulty when interacting with textual passwords on touch devices, in contrast to FI users that did not have significant usability and memorability issues on both authentication and interaction device types. Findings highlight the necessity to improve current approaches of knowledge-based user authentication research by incorporating human cognitive factors in both design and run-time. Such an approach is also proposed in this paper

An Empirical Study & Evaluation of Modern CAPTCHAs

For nearly two decades, CAPTCHAs have been widely used as a means of protection against bots. Throughout the years, as their use grew, techniques to defeat or bypass CAPTCHAs have continued to improve. Meanwhile, CAPTCHAs have also evolved in terms of sophistication and diversity, becoming increasingly difficult to solve for both bots (machines) and humans. Given this long-standing and still-ongoing arms race, it is critical to investigate how long it takes legitimate users to solve modern CAPTCHAs, and how they are perceived by those users. In this work, we explore CAPTCHAs in the wild by evaluating users' solving performance and perceptions of unmodified currently-deployed CAPTCHAs. We obtain this data through manual inspection of popular websites and user studies in which 1,400 participants collectively solved 14,000 CAPTCHAs. Results show significant differences between the most popular types of CAPTCHAs: surprisingly, solving time and user perception are not always correlated. We performed a comparative study to investigate the effect of experimental context -- specifically the difference between solving CAPTCHAs directly versus solving them as part of a more natural task, such as account creation. Whilst there were several potential confounding factors, our results show that experimental context could have an impact on this task, and must be taken into account in future CAPTCHA studies. Finally, we investigate CAPTCHA-induced user task abandonment by analyzing participants who start and do not complete the task.Comment: Accepted at USENIX Security 202

Modern Socio-Technical Perspectives on Privacy

This open access book provides researchers and professionals with a foundational understanding of online privacy as well as insight into the socio-technical privacy issues that are most pertinent to modern information systems, covering several modern topics (e.g., privacy in social media, IoT) and underexplored areas (e.g., privacy accessibility, privacy for vulnerable populations, cross-cultural privacy). The book is structured in four parts, which follow after an introduction to privacy on both a technical and social level: Privacy Theory and Methods covers a range of theoretical lenses through which one can view the concept of privacy. The chapters in this part relate to modern privacy phenomena, thus emphasizing its relevance to our digital, networked lives. Next, Domains covers a number of areas in which privacy concerns and implications are particularly salient, including among others social media, healthcare, smart cities, wearable IT, and trackers. The Audiences section then highlights audiences that have traditionally been ignored when creating privacy-preserving experiences: people from other (non-Western) cultures, people with accessibility needs, adolescents, and people who are underrepresented in terms of their race, class, gender or sexual identity, religion or some combination. Finally, the chapters in Moving Forward outline approaches to privacy that move beyond one-size-fits-all solutions, explore ethical considerations, and describe the regulatory landscape that governs privacy through laws and policies. Perhaps even more so than the other chapters in this book, these chapters are forward-looking by using current personalized, ethical and legal approaches as a starting point for re-conceptualizations of privacy to serve the modern technological landscape. The book’s primary goal is to inform IT students, researchers, and professionals about both the fundamentals of online privacy and the issues that are most pertinent to modern information systems. Lecturers or teacherscan assign (parts of) the book for a “professional issues” course. IT professionals may select chapters covering domains and audiences relevant to their field of work, as well as the Moving Forward chapters that cover ethical and legal aspects. Academicswho are interested in studying privacy or privacy-related topics will find a broad introduction in both technical and social aspects

The role of effort in security and privacy behaviours online

As more and more aspects of users’ lives go online, they can interact with each other, access services and purchase goods with unprecedented convenience and speed. However, this also means that users’ devices and data become more vulnerable to attacks. As security is often added to tools and services as an after-thought, it tends to be poorly integrated into the processes and part of the effort of securing is often offloaded onto the user. Users are goal-driven and they go online to get things done, protecting their security and privacy might therefore not be a priority. The six studies described in this dissertation examine the role of effort in users’ security and privacy behaviours online. First, two security studies use authentication diaries to examine the user effort required for authentication to organisational and online banking systems respectively. Second, two further studies are laboratory evaluations of proposed mechanisms for authentication and verification. Third, two privacy studies examine the role of effort in users’ information disclosure in webforms and evaluate a possible solution that could help users manage how much they disclose. All studies illustrate the different coping strategies users develop to manage their effort. They show that demanding too much effort can affect productivity, cause frustration and undermine the security these mechanisms were meant to offer. The work stresses the importance of conducting methodologically robust user evaluations of both proposed and deployed mechanisms in order to improve user satisfaction and their security and privacy

Modern Socio-Technical Perspectives on Privacy

This open access book provides researchers and professionals with a foundational understanding of online privacy as well as insight into the socio-technical privacy issues that are most pertinent to modern information systems, covering several modern topics (e.g., privacy in social media, IoT) and underexplored areas (e.g., privacy accessibility, privacy for vulnerable populations, cross-cultural privacy). The book is structured in four parts, which follow after an introduction to privacy on both a technical and social level: Privacy Theory and Methods covers a range of theoretical lenses through which one can view the concept of privacy. The chapters in this part relate to modern privacy phenomena, thus emphasizing its relevance to our digital, networked lives. Next, Domains covers a number of areas in which privacy concerns and implications are particularly salient, including among others social media, healthcare, smart cities, wearable IT, and trackers. The Audiences section then highlights audiences that have traditionally been ignored when creating privacy-preserving experiences: people from other (non-Western) cultures, people with accessibility needs, adolescents, and people who are underrepresented in terms of their race, class, gender or sexual identity, religion or some combination. Finally, the chapters in Moving Forward outline approaches to privacy that move beyond one-size-fits-all solutions, explore ethical considerations, and describe the regulatory landscape that governs privacy through laws and policies. Perhaps even more so than the other chapters in this book, these chapters are forward-looking by using current personalized, ethical and legal approaches as a starting point for re-conceptualizations of privacy to serve the modern technological landscape. The book’s primary goal is to inform IT students, researchers, and professionals about both the fundamentals of online privacy and the issues that are most pertinent to modern information systems. Lecturers or teacherscan assign (parts of) the book for a “professional issues” course. IT professionals may select chapters covering domains and audiences relevant to their field of work, as well as the Moving Forward chapters that cover ethical and legal aspects. Academicswho are interested in studying privacy or privacy-related topics will find a broad introduction in both technical and social aspects

Towards an Effective Organization-Wide Bulk Email System

Bulk email is widely used in organizations to communicate messages to employees. It is an important tool in making employees aware of policies, events, leadership updates, etc. However, in large organizations, the problem of overwhelming communication is widespread. Ineffective organizational bulk emails waste employees' time and organizations' money, and cause a lack of awareness or compliance with organizations' missions and priorities. This thesis focuses on improving organizational bulk email systems by 1) conducting qualitative research to understand different stakeholders; 2) conducting field studies to evaluate personalization's effects on getting employees to read bulk messages; 3) designing tools to support communicators in evaluating bulk emails. We performed these studies at the University of Minnesota, interviewing 25 employees (both senders and recipients), and including 317 participants in total. We found that the university's current bulk email system is ineffective as only 22% of the information communicated was retained by employees. To encourage employees to read high-level information, we implemented a multi-stakeholder personalization framework that mixed important-to-organization messages with employee-preferred messages and improved the studied bulk email's recognition rate by 20%. On the sender side, we iteratively designed a prototype of a bulk email evaluation platform. In field evaluation, we found bulk emails' message-level performance helped communicators in designing bulk emails. We collected eye-tracking data and developed a neural network technique to estimate how much time each message is being read using recipients' interactions with browsers only, which improved the estimation accuracy to 73%. In summary, this work sheds light on how to design organizational bulk email systems that communicate effectively and respect different stakeholders' value.Comment: PhD Thesi

Influences of Human Cognition and Visual Behavior on Password Strength during Picture Password Composition

Visual attention, search, processing and comprehension are important cognitive tasks during a graphical password com-position activity. Aiming to shed light on whether individual differences on visual behavior affect the strength of the created passwords, we conducted an eye-tracking study (N=36) and adopted an accredited cognitive style theory to interpret the results. The analysis revealed that users with different cognitive styles followed different patterns of visual behavior which affected the strength of the created passwords. Motivated, by the results of the first study, we introduced adaptive characteristics to the user authentication mechanism, aiming to assist specific cognitive style user groups to create more secure passwords, and conducted a second study with a new sample (N=40) to test the adaptive characteristics. Results strengthen our assumptions that adaptive mechanisms based on users’ differences in cognitive and visual behavior uncover a new perspective for improving the password’s strength within graphical user authentication realms

Integrated Web Accessibility Guidelines for Users on the Autism Spectrum - from Specification to Implementation

This research presented a compendium of web interface design guidelines and their implementation on a transport-planning website based on the needs and preferences of users on the autism spectrum. Results highlighted the importance of having simple navigation and meaningful headings, icons, labels and text to facilitate understanding and readability; these findings offer guidelines for the design of web user interfaces to continue improving the web experience of autistic users, and therefore of the whole community