Empowering customer engagement by informative billing: a European approach

Programmes aimed at improving end-use energy efficiency are a keystone in the market strategies of leading distribution system operators (DSOs) and energy retail companies and are increasing in application, soon expected to become a mainstream practice. Informative services based on electricity meter data collected for billing are powerful tools for energy savings in scale and increase customer engagement with the energy suppliers enabling the deployment of demand response programmes helping to optimise distribution grid operation. These services are completely in line with Europe’s 2020 strategy for overall energy performance improvement (cf. directives 2006/32/EC, 2009/72/EC, 2012/27/EU). The Intelligent Energy Europe project EMPOWERING involves 4 European utilities and an international team of university researchers, social scientists and energy experts for developing and providing insight based services and tools for 344.000 residential customers in Austria, France, Italy and Spain. The project adopts a systematic iterative approach of service development based on envisaging the utilities’, customers’ and legal requirements, and incorporates the feedback from testing in the design process. The technological solution provided by the leading partner CIMNE is scalable open source Big Data Analytics System coupled with the DSO’s information systems and delivering a range of value adding services for the customer, such as: - comparison with similar households - indications of performance improvements over time - consumption-weather dependence - detailed consumption visualisation and breakdown - personalised energy saving tips - alerts (high consumption, high bill, extreme temperature, etc.) The paper presents the development approach, describes the ICT system architecture and analyses the legal and regulatory context for providing this kind of services in the European Community. The limitations for third party data access, customer consent and data privacy are discussed, and how these have been overcome with the implementation of the “privacy by design” principle is explained

GRIDKIT: Pluggable overlay networks for Grid computing

A `second generation' approach to the provision of Grid middleware is now emerging which is built on service-oriented architecture and web services standards and technologies. However, advanced Grid applications have significant demands that are not addressed by present-day web services platforms. As one prime example, current platforms do not support the rich diversity of communication `interaction types' that are demanded by advanced applications (e.g. publish-subscribe, media streaming, peer-to-peer interaction). In the paper we describe the Gridkit middleware which augments the basic service-oriented architecture to address this particular deficiency. We particularly focus on the communications infrastructure support required to support multiple interaction types in a unified, principled and extensible manner-which we present in terms of the novel concept of pluggable overlay networks