Dialogue Act Modeling for Automatic Tagging and Recognition of Conversational Speech

We describe a statistical approach for modeling dialogue acts in conversational speech, i.e., speech-act-like units such as Statement, Question, Backchannel, Agreement, Disagreement, and Apology. Our model detects and predicts dialogue acts based on lexical, collocational, and prosodic cues, as well as on the discourse coherence of the dialogue act sequence. The dialogue model is based on treating the discourse structure of a conversation as a hidden Markov model and the individual dialogue acts as observations emanating from the model states. Constraints on the likely sequence of dialogue acts are modeled via a dialogue act n-gram. The statistical dialogue grammar is combined with word n-grams, decision trees, and neural networks modeling the idiosyncratic lexical and prosodic manifestations of each dialogue act. We develop a probabilistic integration of speech recognition with dialogue modeling, to improve both speech recognition and dialogue act classification accuracy. Models are trained and evaluated using a large hand-labeled database of 1,155 conversations from the Switchboard corpus of spontaneous human-to-human telephone speech. We achieved good dialogue act labeling accuracy (65% based on errorful, automatically recognized words and prosody, and 71% based on word transcripts, compared to a chance baseline accuracy of 35% and human accuracy of 84%) and a small reduction in word recognition error.Comment: 35 pages, 5 figures. Changes in copy editing (note title spelling changed

No Need for a Lexicon? Evaluating the Value of the Pronunciation Lexica in End-to-End Models

For decades, context-dependent phonemes have been the dominant sub-word unit for conventional acoustic modeling systems. This status quo has begun to be challenged recently by end-to-end models which seek to combine acoustic, pronunciation, and language model components into a single neural network. Such systems, which typically predict graphemes or words, simplify the recognition process since they remove the need for a separate expert-curated pronunciation lexicon to map from phoneme-based units to words. However, there has been little previous work comparing phoneme-based versus grapheme-based sub-word units in the end-to-end modeling framework, to determine whether the gains from such approaches are primarily due to the new probabilistic model, or from the joint learning of the various components with grapheme-based units. In this work, we conduct detailed experiments which are aimed at quantifying the value of phoneme-based pronunciation lexica in the context of end-to-end models. We examine phoneme-based end-to-end models, which are contrasted against grapheme-based ones on a large vocabulary English Voice-search task, where we find that graphemes do indeed outperform phonemes. We also compare grapheme and phoneme-based approaches on a multi-dialect English task, which once again confirm the superiority of graphemes, greatly simplifying the system for recognizing multiple dialects