Target-Guided Open-Domain Conversation

Many real-world open-domain conversation applications have specific goals to achieve during open-ended chats, such as recommendation, psychotherapy, education, etc. We study the problem of imposing conversational goals on open-domain chat agents. In particular, we want a conversational system to chat naturally with human and proactively guide the conversation to a designated target subject. The problem is challenging as no public data is available for learning such a target-guided strategy. We propose a structured approach that introduces coarse-grained keywords to control the intended content of system responses. We then attain smooth conversation transition through turn-level supervised learning, and drive the conversation towards the target with discourse-level constraints. We further derive a keyword-augmented conversation dataset for the study. Quantitative and human evaluations show our system can produce meaningful and effective conversations, significantly improving over other approaches.Comment: ACL 2019. Data and code available at https://github.com/squareRoot3/Target-Guided-Conversation. fixed typo

A Survey of Document Grounded Dialogue Systems (DGDS)

Dialogue system (DS) attracts great attention from industry and academia because of its wide application prospects. Researchers usually divide the DS according to the function. However, many conversations require the DS to switch between different functions. For example, movie discussion can change from chit-chat to QA, the conversational recommendation can transform from chit-chat to recommendation, etc. Therefore, classification according to functions may not be enough to help us appreciate the current development trend. We classify the DS based on background knowledge. Specifically, study the latest DS based on the unstructured document(s). We define Document Grounded Dialogue System (DGDS) as the DS that the dialogues are centering on the given document(s). The DGDS can be used in scenarios such as talking over merchandise against product Manual, commenting on news reports, etc. We believe that extracting unstructured document(s) information is the future trend of the DS because a great amount of human knowledge lies in these document(s). The research of the DGDS not only possesses a broad application prospect but also facilitates AI to better understand human knowledge and natural language. We analyze the classification, architecture, datasets, models, and future development trends of the DGDS, hoping to help researchers in this field.Comment: 30 pages, 4 figures, 13 table

Recent advances in conversational NLP : Towards the standardization of Chatbot building

Dialogue systems have become recently essential in our life. Their use is getting more and more fluid and easy throughout the time. This boils down to the improvements made in NLP and AI fields. In this paper, we try to provide an overview to the current state of the art of dialogue systems, their categories and the different approaches to build them. We end up with a discussion that compares all the techniques and analyzes the strengths and weaknesses of each. Finally, we present an opinion piece suggesting to orientate the research towards the standardization of dialogue systems building.Comment: 8 pages with references, 1 figur

Improving Search through A3C Reinforcement Learning based Conversational Agent

We develop a reinforcement learning based search assistant which can assist users through a set of actions and sequence of interactions to enable them realize their intent. Our approach caters to subjective search where the user is seeking digital assets such as images which is fundamentally different from the tasks which have objective and limited search modalities. Labeled conversational data is generally not available in such search tasks and training the agent through human interactions can be time consuming. We propose a stochastic virtual user which impersonates a real user and can be used to sample user behavior efficiently to train the agent which accelerates the bootstrapping of the agent. We develop A3C algorithm based context preserving architecture which enables the agent to provide contextual assistance to the user. We compare the A3C agent with Q-learning and evaluate its performance on average rewards and state values it obtains with the virtual user in validation episodes. Our experiments show that the agent learns to achieve higher rewards and better states.Comment: 17 pages, 7 figure

Improving Response Selection in Multi-Turn Dialogue Systems by Incorporating Domain Knowledge

Building systems that can communicate with humans is a core problem in Artificial Intelligence. This work proposes a novel neural network architecture for response selection in an end-to-end multi-turn conversational dialogue setting. The architecture applies context level attention and incorporates additional external knowledge provided by descriptions of domain-specific words. It uses a bi-directional Gated Recurrent Unit (GRU) for encoding context and responses and learns to attend over the context words given the latent response representation and vice versa.In addition, it incorporates external domain specific information using another GRU for encoding the domain keyword descriptions. This allows better representation of domain-specific keywords in responses and hence improves the overall performance. Experimental results show that our model outperforms all other state-of-the-art methods for response selection in multi-turn conversations.Comment: Published as conference paper at CoNLL 201

Towards Coherent and Engaging Spoken Dialog Response Generation Using Automatic Conversation Evaluators

Encoder-decoder based neural architectures serve as the basis of state-of-the-art approaches in end-to-end open domain dialog systems. Since most of such systems are trained with a maximum likelihood~(MLE) objective they suffer from issues such as lack of generalizability and the generic response problem, i.e., a system response that can be an answer to a large number of user utterances, e.g., "Maybe, I don't know." Having explicit feedback on the relevance and interestingness of a system response at each turn can be a useful signal for mitigating such issues and improving system quality by selecting responses from different approaches. Towards this goal, we present a system that evaluates chatbot responses at each dialog turn for coherence and engagement. Our system provides explicit turn-level dialog quality feedback, which we show to be highly correlated with human evaluation. To show that incorporating this feedback in the neural response generation models improves dialog quality, we present two different and complementary mechanisms to incorporate explicit feedback into a neural response generation model: reranking and direct modification of the loss function during training. Our studies show that a response generation model that incorporates these combined feedback mechanisms produce more engaging and coherent responses in an open-domain spoken dialog setting, significantly improving the response quality using both automatic and human evaluation

A Tailored Pre-Training Model for Task-Oriented Dialog Generation

The recent success of large pre-trained language models such as BERT and GPT-2 has suggested the effectiveness of incorporating language priors in downstream dialog generation tasks. However, the performance of pre-trained models on the dialog task is not as optimal as expected. In this paper, we propose a Pre-trained Role Alternating Language model (PRAL), designed specifically for task-oriented conversational systems. We adopted (Wu et al., 2019) that models two speakers separately. We also design several techniques, such as start position randomization, knowledge distillation, and history discount to improve pre-training performance. We introduce a task-oriented dialog pretraining dataset by cleaning 13 existing data sets. We test PRAL on three different downstream tasks. The results show that PRAL performs better or on par with state-of-the-art methods.Comment: 7 pages, 1 figur

Image Chat: Engaging Grounded Conversations

To achieve the long-term goal of machines being able to engage humans in conversation, our models should captivate the interest of their speaking partners. Communication grounded in images, whereby a dialogue is conducted based on a given photo, is a setup naturally appealing to humans (Hu et al., 2014). In this work we study large-scale architectures and datasets for this goal. We test a set of neural architectures using state-of-the-art image and text representations, considering various ways to fuse the components. To test such models, we collect a dataset of grounded human-human conversations, where speakers are asked to play roles given a provided emotional mood or style, as the use of such traits is also a key factor in engagingness (Guo et al., 2019). Our dataset, Image-Chat, consists of 202k dialogues over 202k images using 215 possible style traits. Automatic metrics and human evaluations of engagingness show the efficacy of our approach; in particular, we obtain state-of-the-art performance on the existing IGC task, and our best performing model is almost on par with humans on the Image-Chat test set (preferred 47.7% of the time).Comment: ACL 202

Learning from Dialogue after Deployment: Feed Yourself, Chatbot!

The majority of conversations a dialogue agent sees over its lifetime occur after it has already been trained and deployed, leaving a vast store of potential training signal untapped. In this work, we propose the self-feeding chatbot, a dialogue agent with the ability to extract new training examples from the conversations it participates in. As our agent engages in conversation, it also estimates user satisfaction in its responses. When the conversation appears to be going well, the user's responses become new training examples to imitate. When the agent believes it has made a mistake, it asks for feedback; learning to predict the feedback that will be given improves the chatbot's dialogue abilities further. On the PersonaChat chit-chat dataset with over 131k training examples, we find that learning from dialogue with a self-feeding chatbot significantly improves performance, regardless of the amount of traditional supervision.Comment: ACL 201

The Dialogue Dodecathlon: Open-Domain Knowledge and Image Grounded Conversational Agents

We introduce dodecaDialogue: a set of 12 tasks that measures if a conversational agent can communicate engagingly with personality and empathy, ask questions, answer questions by utilizing knowledge resources, discuss topics and situations, and perceive and converse about images. By multi-tasking on such a broad large-scale set of data, we hope to both move towards and measure progress in producing a single unified agent that can perceive, reason and converse with humans in an open-domain setting. We show that such multi-tasking improves over a BERT pre-trained baseline, largely due to multi-tasking with very large dialogue datasets in a similar domain, and that the multi-tasking in general provides gains to both text and image-based tasks using several metrics in both the fine-tune and task transfer settings. We obtain state-of-the-art results on many of the tasks, providing a strong baseline for this challenge.Comment: ACL 202