Integration of e-business strategy for multi-lifecycle production systems

Internet use has grown exponentially on the last few years becoming a global communication and business resource. Internet-based business, or e-Business will truly affect every sector of the economy in ways that today we can only imagine. The manufacturing sector will be at the forefront of this change. This doctoral dissertation provides a scientific framework and a set of novel decision support tools for evaluating, modeling, and optimizing the overall performance of e-Business integrated multi-lifecycle production systems. The characteristics of this framework include environmental lifecycle study, environmental performance metrics, hyper-network model of integrated e-supply chain networks, fuzzy multi-objective optimization method, discrete-event simulation approach, and scalable enterprise environmental management system design. The dissertation research reveals that integration of e-Business strategy into production systems can alter current industry practices along a pathway towards sustainability, enhancing resource productivity, improving cost efficiencies and reducing lifecycle environmental impacts. The following research challenges and scholarly accomplishments have been addressed in this dissertation: Identification and analysis of environmental impacts of e-Business. A pioneering environmental lifecycle study on the impact of e-Business is conducted, and fuzzy decision theory is further applied to evaluate e-Business scenarios in order to overcome data uncertainty and information gaps; Understanding, evaluation, and development of environmental performance metrics. Major environmental performance metrics are compared and evaluated. A universal target-based performance metric, developed jointly with a team of industry and university researchers, is evaluated, implemented, and utilized in the methodology framework; Generic framework of integrated e-supply chain network. The framework is based on the most recent research on large complex supply chain network model, but extended to integrate demanufacturers, recyclers, and resellers as supply chain partners. Moreover, The e-Business information network is modeled as a overlaid hypernetwork layer for the supply chain; Fuzzy multi-objective optimization theory and discrete-event simulation methods. The solution methods deal with overall system parameter trade-offs, partner selections, and sustainable decision-making; Architecture design for scalable enterprise environmental management system. This novel system is designed and deployed using knowledge-based ontology theory, and XML techniques within an agent-based structure. The implementation model and system prototype are also provided. The new methodology and framework have the potential of being widely used in system analysis, design and implementation of e-Business enabled engineering systems

Analysis of Decision Support Systems of Industrial Relevance: Application Potential of Fuzzy and Grey Set Theories

The present work articulates few case empirical studies on decision making in industrial context. Development of variety of Decision Support System (DSS) under uncertainty and vague information is attempted herein. The study emphases on five important decision making domains where effective decision making may surely enhance overall performance of the organization. The focused territories of this work are i) robot selection, ii) g-resilient supplier selection, iii) third party logistics (3PL) service provider selection, iv) assessment of supply chain’s g-resilient index and v) risk assessment in e-commerce exercises. Firstly, decision support systems in relation to robot selection are conceptualized through adaptation to fuzzy set theory in integration with TODIM and PROMETHEE approach, Grey set theory is also found useful in this regard; and is combined with TODIM approach to identify the best robot alternative. In this work, an attempt is also made to tackle subjective (qualitative) and objective (quantitative) evaluation information simultaneously, towards effective decision making. Supplier selection is a key strategic concern for the large-scale organizations. In view of this, a novel decision support framework is proposed to address g-resilient (green and resilient) supplier selection issues. Green capability of suppliers’ ensures the pollution free operation; while, resiliency deals with unexpected system disruptions. A comparative analysis of the results is also carried out by applying well-known decision making approaches like Fuzzy- TOPSIS and Fuzzy-VIKOR. In relation to 3PL service provider selection, this dissertation proposes a novel ‘Dominance- Based’ model in combination with grey set theory to deal with 3PL provider selection, considering linguistic preferences of the Decision-Makers (DMs). An empirical case study is articulated to demonstrate application potential of the proposed model. The results, obtained thereof, have been compared to that of grey-TOPSIS approach. Another part of this dissertation is to provide an integrated framework in order to assess gresilient (ecosilient) performance of the supply chain of a case automotive company. The overall g-resilient supply chain performance is determined by computing a unique ecosilient (g-resilient) index. The concepts of Fuzzy Performance Importance Index (FPII) along with Degree of Similarity (DOS) (obtained from fuzzy set theory) are applied to rank different gresilient criteria in accordance to their current status of performance. The study is further extended to analyze, and thereby, to mitigate various risk factors (risk sources) involved in e-commerce exercises. A total forty eight major e-commerce risks are recognized and evaluated in a decision making perspective by utilizing the knowledge acquired from the fuzzy set theory. Risk is evaluated as a product of two risk quantifying parameters viz. (i) Likelihood of occurrence and, (ii) Impact. Aforesaid two risk quantifying parameters are assessed in a subjective manner (linguistic human judgment), rather than exploring probabilistic approach of risk analysis. The ‘crisp risk extent’ corresponding to various risk factors are figured out through the proposed fuzzy risk analysis approach. The risk factor possessing high ‘crisp risk extent’ score is said be more critical for the current problem context (toward e-commerce success). Risks are now categorized into different levels of severity (adverse consequences) (i.e. negligible, minor, marginal, critical and catastrophic). Amongst forty eight risk sources, top five risk sources which are supposed to adversely affect the company’s e-commerce performance are recognized through such categorization. The overall risk extent is determined by aggregating individual risks (under ‘critical’ level of severity) using Fuzzy Inference System (FIS). Interpretive Structural Modeling (ISM) is then used to obtain structural relationship amongst aforementioned five risk sources. An appropriate action requirement plan is also suggested, to control and minimize risks associated with e-commerce exercises

A decision support framework for sustainable supply chain management

Sustainable Supply Chain Management has become a topic of increased importance within the research domain. There is a greater need than ever before for companies to be able to assess and make informed decisions about their sustainability in the Supply Chains. There is a proliferation of research about its understanding and how to implement it in practice. This is mainly since sustainability has been assessed from various disciplines, organizational industries and organizational functional silos . There is a lack of comprehension, unified definition and appropriate implementation of Sustainable Supply Chain Management (SSCM), leading to failure in decision making for sustainability implementation within supply chains. The proposed research identifies the research gaps through the novel application of Systematic Literature Network Analysis (SLNA) to SSCM literature. In doing so, methods including Systematic Literature Review (SLR), Citation Network Analysis (CNA) and Citation Network Mapping of literature have been used to identify definitions, KPIs, barriers and drivers of SSCM from the literature. Furthermore, a combination of methods from Text Mining and Content Analysis has been used to identify KPIs, barriers and drivers from sustainability reports of top global manufacturing companies, to better understand the practices of organizations for SSCM. The consolidation of the findings from literature and practice led to the development of an SSCM Performance Evaluation Framework built on multiple methods. A 4-level hierarchical model has been developed by classifying the identified KPIs into Economic, Environment and Social as well as considering the key decision areas including tactical, strategic and operational. Furthermore, a rigorous data collection process was conducted among supply chain and sustainability managers from top global manufacturing firms and leading academicians in the field, assessing the identified SSCM KPIs. The collected data were analyzed through novel application of hybrid Multi-Criteria Decision Analysis (MCDA) methods, which includes Values Focused Thinking (VFT), Fuzzy Analytical Hierarchical Process (FAHP), Fuzzy Technique of Order Preference by Similarity to Ideal Solution (FTOPSIS) and Total Interpretive Structural Modelling (TISM), for prioritizing and modelling of interdependencies, interactions and weightages among SSCM KPIs. The results obtained were subsequently used to develop a Decision Support System (DSS) that allows managers to evaluate their sustainability by identifying problem areas and yielding guidance on the KPIS and most important areas to focus on for SSCM implementation. The application of DSS has been demonstrated in the context of a case company. From a theoretical development point of view, a Tree perspective framework contributing to the ecological Theory of Sustainability has been proposed through the identification of the most influential organizational theories, and how they interrelate with each other. Overall, the proposed research provides a holistic perspective of SSCM that incorporates the various aspects of organizations, relevant organizational theories and perspectives of academics and practitioners together. The proposed DSS may act as a guiding tool for managers and practitioners for SSCM implementation in companies

Data Representation Methods For Environmentally Conscious Product Design

The challenge of holistically integrating environmental sustainability considerations with design decision-making requires novel representations for design and sustainability-related data that allow designers to understand correlations among them. Challenges such as (1) lack of suitable data & information models, (2) methods that simultaneously consider environmental sustainability as well as design constraints, and (3) uncertainty models for characterizing subjectivity in environmental sustainability-based decision making, pose serious impediments towards this goal

An information model for lean, agile, resilient and green supply chain management

Dissertação para a obtenção de Grau de Mestre em Engenharia e Gestão IndustrialIn modern business environments, an effective Supply Chain Management (SCM) is crucial to business continuity. In this context, Lean, Agile, Resilient and Green (LARG), are advocated as the fundamental paradigm for a competitive Supply Chain (SC) as a whole. In fact, competition between supply chains (SC) has replaced the traditional competition between companies. To make a supply chain more competitive, capable of responding to the demands of customers with agility, and capable of responding effectively to unexpected disturbance, in conjugation with environmental responsibilities, and the necessity to eliminate processes that add no value, companies must implement a set of LARG SCM practices and Key Performance Indicators (KPI) to measure their influence on the SC performance. However, the selection of the best LARG SCM practices and KPIs is a complex decision-making problem, involving dependencies and feedbacks. Still, any decision-making must be supported by real and transparent data. This dissertation intends to provide two integrated models to assist the information management and decision-making. The first is an information model to support a LARG SCM, allowing the exchange and storage of data/information through a single information platform. In this model three types of diagrams are developed, Business Process Diagram (BPD), Use Cases Diagram and Class Diagram to assist the information platform design. The second is a decision-making model, designated LARG Analytical Network Process (ANP) to select the best LARG SCM practices/KPI to be implemented in SCs. Both models are developed and validated within the automotive SC, namely in Volkswagen Autoeuropa

Lean, agile, resilient and green supply chain management interoperability assessment methodology

Dissertação para obtenção de grau de Mestre em Engenharia e Gestão Industrial (MEGI)Supply Chain Management has become a tactic asset for the current global competition situation. Innovative strategies such as Lean, Agile, Resilient and Green emerged as a response, requiring high levels of cooperation and of great complexity. However, the strategic alignment of operations with partners in supply chains is affected by lack of interoperability. The present work provides a framework to enhance SC competitiveness and performance by assessing interoperable SCM Practices applied in automotive industry. Through a pragmatic interoperability approach, this methodology describes in detail the form of application using analytical hierarchical process (AHP) and Fuzzy sets as support decision making models, ensuring a systematic approach to the analysis of interoperability with appropriate criteria for assessment of situations that require high levels of collaboration between partners. Through a case study in a Portuguese automaker, it was possible to test the methodology and analyse which areas lack interoperability in the implementation of SCM practices

Industry 4.0 enabling sustainable supply chain development in the renewable energy sector:A multi-criteria intelligent approach

The aim of this paper is to provide a multi-criteria decision-making intelligent approach based on Industry 4.0 and Triple Bottom Line principles for sustainable supply chain development in the renewable energy sector. In particular, the solar photovoltaic energy supply chain is used as a case study, encompassing the entire energy production process, from supply to disposal. An exhaustive literature review is conducted to identify the main criteria affecting social, economic and environmental sustainability in the photovoltaic energy supply chain, and to explore the potential impact of Industry 4.0 on sustainability. Subsequently, three Fuzzy Inference Systems combining quantitative and qualitative data are built to calculate the supply chain's social, economic and environmental sustainability. Experts' opinions are used to identify the impact of Industry 4.0 technologies on the three pillars of sustainability for each supply chain stage. Finally, a novel sustainability index, Sustainability Index 4.0, is formulated to compute the overall sustainability of the photovoltaic energy supply chain in seven countries. The results show the applicability and usefulness of the proposed holistic model in helping policy makers, stakeholders and users to make informed decisions for the development of sustainable renewable energy supply chains, taking into account the impact of Industry 4.0 and digital technologies

Prioritizing Offshore Vendor Selection Criteria for the North American Geospatial Industry

The U.S. market for geospatial services totaled US $2.2 billion in 2010, representing 50% of the global market. Data-processing firms subcontract labor-intensive portions of data services to offshore providers in South and East Asia and Eastern Europe. In general, half of all offshore contracts fail within the first 5 years because one or more parties consider the relationship unsuccessful. Despite the high failure rates, no study has examined the offshore vendor selection process in the geospatial industry. The purpose of this study was to determine the list of key offshore vendor selection criteria and the efficacy of the analytic hierarchy process (AHP) for ranking the criteria that North American geospatial companies consider in the offshore vendor selection process. After the selection of the initial list of factors from the literature and their validation in a pilot study, a final survey instrument was developed and administered to 15 subject matter experts (SMEs) in North America. The SMEs expressed their preferences for one criterion over another by pairwise comparisons, which served as input to the AHP procedure. The results showed that the quality of deliverables was the top ranked (out of 26) factors, instead of the price, which ranked third. Similarly, SMEs considered social and environmental consciousness on the vendor side as irrelevant. More importantly, the findings indicated that the structured AHP process provides a useful and effective methodology whose application may considerably improve the quality of the overall vendor selection process. Last, improved and stabilized business relationships leading to predictable budgets might catalyze social change, supporting stable employment. Consumers could benefit from derivative improvements in product quality and pricing