Unpacking the client(s): constructions, positions and client–consultant dynamics

Research on management consultancy usually emphasizes the role and perspective of the consultants. Whilst important, consultants are only one element in a dynamic relationship involving both consultants and their clients. In much of the literature, the client is neglected, or is assumed to represent a distinct, immutable entity. In this paper, we argue that the client organisation is not uniform but is instead (like organisations generally) a more or less heterogeneous assemblage of actors, interests and inclinations involved in multiple and varied ways in consultancy projects. This paper draws upon three empirical cases and emphasizes three key aspects of clients in the context of consultancy projects: (a) client diversity, including, but not limited to diversity arising solely from (pre-)structured contact relations and interests; (b) processes of constructing ‘the client’ (including negotiation, conflict, and reconstruction) and the client identities which are thereby produced; and (c) the dynamics of client–consultant relations and how these influence the construction of multiple and perhaps contested client positions and identities

Unpacking Professional Trust – Dimensions of Trust in Swedish Auditors' Client Relations

This paper studies client trust in professionals, theoretically and empirically. The theoretical elaboration, founded on general sociological theories of trust, aims to distinguish different dimensions of trust – personal, impersonal, and process trust – and to explicate the stabilizing identities and control mechanisms on which they are based: persons, roles, programs and values. The empirical case study concerns what aspects of trust, and what expectations and controls, are most important for Swedish auditors when it comes to building and maintaining client trust. The analysis is based on data from a postal inquiry survey in 2003. It shows that practicing auditors experience the personal dimension of trust as primary, the processual as secondary, and the impersonal as tertiary. The study thus confirms the importance of personal trust between auditor and client, stabilized by the professional\'s individual character and conduct, but points also to the fact that the institutionalization of distrust in professional roles, programs and values is central for building personal as well as impersonal trust. The institutionalized roles, programs and values of the profession ensure that a minimum of trust from the market and the client is present before personal trust is established.Trust, Confidence, Distrust, Social Control, Professions, Clients, Accountants, Auditors

Study to gather evidence on the working conditions of platform workers VT/2018/032 Final Report 13 December 2019

Platform work is a type of work using an online platform to intermediate between platform workers, who provide services, and paying clients. Platform work seems to be growing in size and importance. This study explores platform work in the EU28, Norway and Iceland, with a focus on the challenges it presents to working conditions and social protection, and how countries have responded through top-down (e.g. legislation and case law) and bottom-up actions (e.g. collective agreements, actions by platform workers or platforms). This national mapping is accompanied by a comparative assessment of selected EU legal instruments, mostly in the social area. Each instrument is assessed for personal and material scope to determine how it might impact such challenges. Four broad legal domains with relevance to platform work challenges are examined in stand-alone reflection papers. Together, the national mapping and legal analysis support a gap analysis, which aims to indicate where further action on platform work would be useful, and what form such action might take

Callisto: a cryptographic approach to detecting serial perpetrators of sexual misconduct

Sexual misconduct is prevalent in workplace and education settings but stigma and risk of further damage deter many victims from seeking justice. Callisto, a non-profit that has created an online sexual assault reporting platform for college campuses, is expanding its work to combat sexual assault and harassment in other industries. In this new product, users will be invited to an online "matching escrow" that will detect repeat perpetrators and create pathways to support for victims. Users submit encrypted data about their perpetrator, and this data can only be decrypted by the Callisto Options Counselor (a lawyer), when another user enters the identity of the same perpetrator. If the perpetrator identities match, both users will be put in touch independently with the Options Counselor, who will connect them to each other (if appropriate) and help them determine their best path towards justice. The client relationships with the Options Counselors are structured so that any client-counselor communications would be privileged. A combination of client-side encryption, encrypted communication channels, oblivious pseudo-random functions, key federation, and Shamir Secret Sharing keep data confidential in transit, at rest, and during the matching process with the guarantee that only the lawyer ever has access to user submitted data, and even then only when a match is identified.Accepted manuscrip

Debt collection guideline for collectors & creditors

This guide assists creditors, collectors, collectors and debtors to understand their rights and obligations, and ensure that debt collection activity is under taken in a way that is consistent with consumer protection laws. Summary Both the ACCC and the Australian Securities and Investments Commission (ASIC) enforce Commonwealth consumer protection laws, including laws relevant to debt collection. The ACCC and ASIC have jointly produced this guideline which aims to assist creditors, collectors and debtors understand their rights and obligations, and ensure that debt collection activity is undertaken in a way that is consistent with consumer protection laws. The guide was originally published in 2005 and has been updated to reflect significant changes to the law, such as the introduction of the Australian Consumer Law in 2011, the National Consumer Credit Protection Act 2009, and privacy laws and principles

A Most Secret Service: William Herle and the Circulation of Intelligence

This essay examines the letters of the Elizabethan intelligencer William Herle during a period of intelligence-gathering in the Low Countries in 1582. Writing to his patrons Lord Burghley and Sir Francis Walsingham, Herle’s letters offer a rich landscape of detail and information. Yet these are not simply ‘administrative’ letters devoid of emotive expression, but display epistolary structures designed to maintain patronage, and attempting to recreate the distance between correspondent and recipient. While Herle was in Antwerp, there was an assassination attempt against William of Orange. Herle was keen to convey ‘breaking news’ as quickly as possible, and bridge the geographical distance between the English court and Delft, where the attempt occurred. In anticipation of pitfalls in postage, and to ensure that each of his recipients received the same intelligence at the same time, Herle increasingly opted to send ‘verbatim’ letters: duplicate copies of important correspondence. Letter-writers could also employ diverse methods to avoid interception and perusal, such as ciphers and the accompaniment of bearers. In this way, the letter might travel unnoticed, or under protection. These ideas of envoys and letters disseminating through porous membranes, ideally, but not necessarily, authorised and endorsed by the authorities are tantalising. I explore this transmission and translation, and attempt to determine through his letters the relationship between Herle and his correspondents; writing from a location without, reinforcing his liminal status as both spy and informant, decentralized yet essential to the English political landscape

New Forms of Employment

Societal and economic developments, such as the need for increased flexibility by both employers and workers, have resulted in the emergence of new forms of employment across Europe. These have transformed the traditional one-to-one relationship between employer and employee. They are also characterised by unconventional work patterns and places of work, or by the irregular provision of work. However, little is known about these ‘new forms of employment’, their distinctive features and the implications they have for working conditions and the labour market. To fill this knowledge gap, Eurofound conducted a Europe-wide mapping exercise to identify the emerging trends. This resulted in the categorisation of nine broad types of new employment forms. On the basis of this, the available literature and data were analysed; 66 case studies were also conducted and analysed to illustrate how these new employment forms operate in Member States and their effects on working conditions and the labour market

Opening to the World through the Lived Body: Relating Theory and Practice in Organisation Consulting

"This paper inquires into the practice implications of Maurice Merleau- Ponty’s theory of the embodied human being. I flesh out his theory of perceptual intelligibility by showing how it works in practice, and distinguishing it from conceptual intelligibility. In showing how the two modes of intelligibility relate, I follow Merleau-Ponty in drawing on the rich symbolism of Gestalt form. I relate theory to practice through describing, an indirect, affect laden way of working with clients. The practice descriptions explore in particular how the body may reveal the cultural background, and organisational history, that lies behind the consulting situations; also how my way of practicing relates to the use of language. Running through these reflections on theory and practice is a first person inquiry into how Merleau-Ponty’s theory has helped me to foster an attitude of greater openness. In the spirit of this inquiry I conclude with a series of questions that encourage other practitioners to be receptive to how Merleau-Ponty’s theory might support them in cultivating an attitude of openness to the world." (author's abstract