EXPLORING A DOMAIN ONTOLOGY BASED APPROACH TO BUSINESS PROCESS DESIGN

Business process modeling is a critical area of business application as business processes increase in complexity and become more automated. However, little attention has been paid to the fact that business process modelers often misunderstand domain concepts or relationships due to a lack of precise domain knowledge. This semantic ambiguity problem often affects the efficiency and quality of business process modeling. To address this problem, we propose a domain ontology based approach (DOBA) to supporting business process design by capturing domain semantics with a meta model of process ontologies. DOBA provides a means to capture rich, semantic information on complex business processes, which enables the incorporation of domain specific ontologies to facilitate modeling of business processes. The validity of DOBA is demonstrated via a business case in electronic auctions. The DOBA approach represents a first step towards developing a formal methodology for ontology-based modeling and analysis in business process management

Business Process Quality Management

During the past 25 years, research in the field of business process management as well as the practical adoption of corresponding methods and tools have made substantial progress. In particular, this development was driven by the insight that well-managed business processes enable organizations to better serve their stakeholders, save costs and, ultimately, realize competitive advantage. It is therefore not surprising that improving business processes ranks high on the list of priorities of organizations. In practice, this challenge is currently being addressed through approaches such as benchmarking, industry-specific best practice reference models or process reengineering heuristics. However, no systematic and generic proposition towards managing business process quality has achieved broad acceptance yet. To address this gap, this thesis contributes to the field of business process quality management with the results lined out in the following. First, it defines a concise notion of business process quality based on organizational targets, and applies it to a sample real-world case. This definition is not specific to any particular application field, and thus constitutes a vital first step towards systematic and generic business process quality management. On that basis, an approach is developed to model business objectives in the sense of the requirements that shall be fulfilled by the results of a business process. In turn, this approach enables appraising if a business process achieves its business objective as one of the core criteria relevant to business process quality. Further, this thesis proposes extensions to common business process meta-models which enable quality-aware business process modeling, and demonstrates how fundamental quality characteristics can be derived from corresponding models. At this stage, the results achieved have enabled an advanced understanding of business process quality. By means of these insights, a model of business process quality attributes with corresponding quality criteria is developed. This model complements and exceeds preceding approaches since, for the first time, it systematically derives relevant quality attributes from a business process management perspective instead of adopting these from related fields. It enables appraising business process quality independently of a particular field of application, and deriving recommendations to improve the processes assessed. To enable practical adoption of the concepts developed, the integration of procedures and functionality relevant to quality in business process management lifecycles and system landscapes is discussed next. To establish the contribution of this thesis beyond the previous state of the art, the proposed quality model is then compared to existing business process reengineering practices as well as propositions in the area of business process quality. Further, quality attributes are employed to improve a substantial real-world business process. This experience report demonstrates how quality management practices can be applied even if quality-aware system landscapes are not in place yet. It thus contributes to bridging the gap between the research results proposed in this thesis and the conditions present in practice today. Finally, remaining limitations with regard to the research objectives pursued are discussed, and challenges for future research are lined out. Addressing the latter will enable further leveraging the potentials of business process quality management

Towards a Definition of Role-related Concepts for Business Modeling

Abstract—While several role-related concepts play an\ud important role in business modeling, their definitions,\ud relations, and use differ greatly between languages, papers,\ud and reports. Due to this, the knowledge captured by models is\ud not transferred correctly, and models are incomparable. In this\ud paper, we provide a meta-model and definitions for several\ud role-related concepts based on the practice of existing modeling\ud languages and ontological analysis. This forms a basis for\ud creating comparable, formal business models, which enable\ud further enterprise engineering, in a repeatable wa

Towards a pivotal-based approach for business process alignment.

This article focuses on business process engineering, especially on alignment between business analysis and implementation. Through a business process management approach, different transformations interfere with process models in order to make them executable. To keep the consistency of process model from business model to IT model, we propose a pivotal metamodel-centric methodology. It aims at keeping or giving all requisite structural and semantic data needed to perform such transformations without loss of information. Through this we can ensure the alignment between business and IT. This article describes the concept of pivotal metamodel and proposes a methodology using such an approach. In addition, we present an example and the resulting benefits

The Need and Requirements to a Strategy Ontology

The importance of strategy and strategy construct is not a new phenomenon. However as strategy work becomes less tangible, concerns with understanding, describing, and managing strategies develops into an increasingly complex subject. Current strategy concepts are dispersed and lack integration. Moreover, the enablement of modelling practices around strategy concepts considering the entire strategy lifecycle are also missing. Consequently, this paper focuses on issues with strategy in theory and practice, why a strategy ontology is needed and how this can be developed

An Approach to Transform Public Administration into SOA-based Organizations

Nowadays, Service-Oriented Architectures (SOA) is widely spread in private organizations. However, when transferring this knowledge to Public Administration, it is realized that it has not been transformed in terms of its legal nature into organizations capable to operate under the SOA paradigm. This fact prevents public administration bodies from offering the efficient services they have been provided by different boards of governments. A high-level framework to perform this transformation is proposed. Taking it as starting point, an instance of a SOA Target Meta-Model can be obtained by means of an iterative and incremental process based on the analysis of imperatives and focused on the particular business context of each local public administration. This paper briefly presents a practical experience consisting in applying this process to a Spanish regional public administration.Junta de Andalucía TIC-578