Intra-organizational knowledge transfer process in Vietnam's information technology companies

Intra-organizational knowledge transfer has attracted much attention of researchers and practitioners in recent years since knowledge transfer has been considered as a critical determinant of an organization’s capacity to confer sustainable competitive advantage. Despite extensive research on knowledge transfer issues, the effect of knowledge transfer on organizational performance still has not been fully examined or attracted adequate empirical testing. Therefore, the objective of this study is to investigate organizational factors influencing intra-organizational knowledge transfer, and examine the relationship between knowledge transfer process, its antecedents and organizational performance. Drawing on several theoretical streams, an integrated theoretical model of intra organizational knowledge transfer together with 13 hypotheses were developed and tested in the context of IT companies in Vietnam. To achieve the objectives, a triangulation of quantitative and qualitative studies was applied. A quantitative survey was employed to test hypotheses in the conceptual model derived from relevant literature. Data were collected from a survey of 218 managers and technical staff working in 36 IT companies located in Hanoi and HoChiMinh City. Multiple regression techniques were used to analyze the data. A case study research was conducted with the aim of illustrating the intra organizational knowledge transfer process within a company operating in a transition economy like Vietnam. Data for case study were mainly collected by interviewing managers and technical staff during a one-month field study in the FPT Software Solutions Company. The main findings showed that intra-organizational knowledge transfer is most affected by organizational culture, incentive system and organizational structure. Adaptability and solidarity are two culture values enabling the transfer process. A transparent and flexible incentive system motivates individuals to exchange and apply knowledge in their daily work. High level of centralization creates difficulties for social interaction and reduces autonomy and active involvement of employees, vi which are essential for successful knowledge transfer. High formalization facilitates the knowledge transfer process by providing a clear direction for employees and enhancing communication flow through an extensive monitoring and reporting requirement. The frequency of using IT tools did not significantly influence the intra organizational knowledge transfer process after other independent variables were added in the regression model. This suggests either that IT tools may not directly itself is not enough to ensure successful knowledge transfer. Therefore, to facilitate knowledge transfer process, it is important to foster knowledge-sharing attitude through providing greater opportunities for deeper involvement of users in the system. Although the knowledge transfer process was found not to mediate the relationship between its antecedents and organizational performance, the process itself moderately predicts organizational performance. This suggests that intra organizational knowledge transfer process should be considered as one of the factors contributing to company performance. The research has filled gaps in existing literature in several ways. Firstly, it extends our understanding of the important facilitators of intra-organizational knowledge transfer process. Secondly, it attempts to integrate both soft and hard organizational factors to create a comprehensive model of intra-organizational knowledge transfer. Thirdly, it clarifies the role of the intra-organizational knowledge transfer process in improving the company’s performance in a transition economy. Overall, the results of the study contribute to the advancement of research in the area of intra-organizational knowledge transfer and provide practical implications for managers of IT companies in Vietnam by shedding light on determinant factors of knowledge transfer process and examining the link between knowledge transfer process and firm performance

Franchising: A literature review on management and control issues.

Franchising; Literature review; Management control;

The Dynamics of Intentions in Collaborative Intentionality

An adequate formulation of collective intentionality is crucial for understanding group activity and for modeling the mental state of participants in such activities. Although work on collective intentionality in philosophy, artificial intelligence, and cognitive science has many points of agreement, several key issues remain under debate. This paper argues that the dynamics of intention – in particular, the inter-related processes of plan-related group decision making and intention updating – play crucial roles in an explanation of collective intentionality. Furthermore, it is in these dynamic aspects that coordinated group activity differs most from individual activity. The paper specifies a model of the dynamics of agent intentions in the context of collaborative activity. Its integrated treatment of group decision making and coordinated updating of group-related intentions fills an important gap in prior accounts of collective intentionality, thus helping to resolve a long-standing debate about the nature of intentions in group activity. The paper also defines an architecture for collaboration-capable computer agents that satisfies the constraints of the model and is a natural extension of the standard architecture for resource-bounded agents operating as individuals. The new architecture is both more principled and more complete than prior architectures for collaborative multi-agent systems.Engineering and Applied Science

A contingency model of perceived effectiveness in accounting information systems: Organizational coordination and control effects

A contingency model is advanced that examines sources of requirements for organizational coordination and control as they affect the extent of integration in an accounting information system. Requirements that are contingent on the degree of organizational formalization, information interdependence among functional areas, and dependence in interorganizational information sharing and electronic data interchange links, are examined. The congruence or fit of system integration with those requirements is a key concept that influences beliefs about system effectiveness. Results of the empirical study indicated that, as hypothesized, the fit between the accounting system design and the contingency factors resulted in a more successful system. Specifically, system fit was a significant factor that explained variations in perceived AIS effectiveness, as measured by decision makers’ perceived satisfaction with the accuracy and monitoring effectiveness of output information. The effect of system fit on a second factor of perceived AIS effectiveness, as measured by decision-makers’ satisfaction with the perceived quality of information content in system outputs, was only marginally significant. The study addresses an important area in accounting systems research that directly relates to the decision facilitation and control objectives of accounting information. © 2000 Elsevier Science Inc. All rights reserved

Report on the Second Workshop on Distributed AI

On June 24, 1981 twenty-five participants from organizations around the country gathered in MIT's Endicott House for the Second Annual Workshop on Distributed AI. The three-day workshop was designed as an informal meeting, centered mainly around brief research reports presented by each group, along with an invited talk. In keeping with the spirit of the meeting, this report was prepared as a distributed document, with each speaker contributing a summary of his remarks.MIT Artificial Intelligence Laborator

INDUSTRY 4.0 TECHNOLOGIES AND ORGANIZATIONAL DESIGN–EVIDENCE FROM 15 ITALIAN CASES

Current literature on Industry 4.0 technologies has mainly explored their relationship to the employment dynamics, or to the required competencies and emerging roles. This paper is complementing current literature with a perspective focused on organizational design. The aim of the paper is to explore how organizations are re-designed when Industry 4.0 technologies are implemented. The paper is based on 15 case studies carried out in Italian manufacturing companies and data was collected from 70 semi-structured interviews to relevant roles involved in the implementation of digital technologies. Results show that, when Industry 4.0 technologies are implemented, organizations are redesigned following an employee control-oriented or following an employee commitment-oriented organizational design. These results show that organizational design is the result of decisions, and is not determined by technology. The implications of our findings are presented and discussed

Modelling the cooperative information filtering problem

In this paper, we present an original approach for modelling the cooperative information filtering problem using Logic of Infonnation Flow and Situation Theory .We describe the fundamental concepts of these theories and discuss crucial issues that arise during the exposition, such as defining Situation Theory as a Heyting algebra and showing that in our application this theory is well-founded

Determinants and dimensions of firm growth

Firm growth is an important indicator of a thriving economy. Although the determinants of firm growth have been studied in various disciplines, an integrated analysis is still lacking. This paper attempts to provide such an analysis. Many determinants of firm growth are summarized and classified into three dimensions: individual, organizational, and environmental determinants. By conducting an empirical study using 523 Dutch small and medium sized firms, we identify the determinants of firm growth which is measured by employment growth. Our findings show that environmental determinants do not affect firm growth. Individual ones do: entrepreneurs with growth motivation and having technical knowledge are more likely to grow their firms while entrepreneurs characterized by a strong need of achievement are less likely to engage in firm growth. Organizational determinants have the most influence on firm growth: the older thefirm, the less likely it is to grow. Availability of financial capital is found to be crucial to firm growth. Finally, the firm’s scalability (its preparedness to grow) is found to have a positive impact on firm growth.