Minds Online: The Interface between Web Science, Cognitive Science, and the Philosophy of Mind

Alongside existing research into the social, political and economic impacts of the Web, there is a need to study the Web from a cognitive and epistemic perspective. This is particularly so as new and emerging technologies alter the nature of our interactive engagements with the Web, transforming the extent to which our thoughts and actions are shaped by the online environment. Situated and ecological approaches to cognition are relevant to understanding the cognitive significance of the Web because of the emphasis they place on forces and factors that reside at the level of agent–world interactions. In particular, by adopting a situated or ecological approach to cognition, we are able to assess the significance of the Web from the perspective of research into embodied, extended, embedded, social and collective cognition. The results of this analysis help to reshape the interdisciplinary configuration of Web Science, expanding its theoretical and empirical remit to include the disciplines of both cognitive science and the philosophy of mind

The psychological dimension of transformation in teacher learning

Against a background which recognises pedagogical content knowledge as the distinctive element of teacher competence/expertise, this theoretical essay argues for its central construct - that of transformation – to be understood by teachers and teacher-educators in psychological terms (as was originally proposed by Dewey). Transformation requires teachers to fashion disciplinary knowledge such that it is accessible to the learner. It is argued that for transformation to happen, teacher thinking must include a sophisticated grasp of cognition and metacognition if teachers are to be characterised as competent, let alone expert. This article is written within a context of considerable social and academic scrutiny in the United Kingdom of the form and content of professional teacher preparation and development. In recent years the contribution of psychological knowledge to teacher-education has been filtered through procedural lenses of how best to 'manage classrooms', 'assess learning', 'build confidence' or whatever without a matched concern for psychological constructs through which such issues might be interpreted; thus leaving teachers vulnerable in their professional understandings of learning and its complexities. That society now requires high-level cognitive engagement amongst its participants places cognitive and metacognitive demands on teachers which can only be met if they themselves are conceptually equipped

Developing the scales on evaluation beliefs of student teachers

The purpose of the study reported in this paper was to investigate the validity and the reliability of a newly developed questionnaire named ‘Teacher Evaluation Beliefs’ (TEB). The framework for developing items was provided by the two models. The first model focuses on Student-Centered and Teacher-Centered beliefs about evaluation while the other centers on five dimensions (what/ who/ when/ why/ how). The validity and reliability of the new instrument was investigated using both exploratory and confirmatory factor analysis study (n=446). Overall results indicate that the two-factor structure is more reasonable than the five-factor one. Further research needs additional items about the latent dimensions “what” ”who” ”when” ”why” “how” for each existing factor based on Student-centered and Teacher-centered approaches

Reviewing the Impact of the National Strategies Design and Technology Framework for Key Stage Three: A small-­‐scale evaluation of the Design and Technology Framework in England

Since the beginning of Design and Technology (D&T) in the English secondary school curriculum, the teaching of design has been identified as less effective than that of making. Research Questions: What are the experiences of pupils between the ages of 12 and 14 of design learning? Purpose of Study: In 2004 as part of the National Strategies, the D&T framework was launched, aiming to support the teaching of design skills. This is a small-­‐scale study, which begins to explore the experiences of pupils and teachers in four schools in the Northwest of England. Research Methods: The study used a mixed methods approach, gathering quantitative and qualitative data in a questionnaire with a convenience sample of school pupils. The questionnaire responses are analysed alongside qualitative interviews with D&T teachers from the schools. Findings: The findings indicate that many pupils had a clear understanding of the role of designing. However, some common assumptions of the nature of design activity centering on the act of sketching or drawing were evident. The majority of pupils were unable to accurately identify the names of many of the design activities introduced as part of the framework. Conclusions: Whilst some progress has been made in the teaching of design, through the use of design activities introduced in the D&T Framework, the support experienced by teachers was limited and were not sustained beyond the initial training. There are implications for initial teacher educators in supporting beginning teachers and balancing the tensions trainees experience whilst on placements in school. Key Words: Design, designing, pedagogy, teacher educatio

Team adaptation in complex work environments

A adaptação é fundamental para a eficácia do trabalho em equipa em ambientes complexos. A literatura sugere que as características dos membros da equipa, os processos episódicos e os estados emergentes contribuem para a capacidade de as equipas se comportarem de forma adaptativa. No entanto, as causas e condições em que estas variáveis se relacionam e contribuem para a adaptação em ambientes de trabalho complexos exige mais investigação. Nesta dissertação, vamos concentrar-nos nas dinâmicas multinível, transversais e longitudinais que caracterizam o processo adaptativo. Os participantes dos estudos feitos nesta dissertação foram estudantes universitários, e trabalhadores de diversos contextos organizacionais (e.g. gestão; saúde hospitalar; policia). O teste das hipóteses de investigação foi feito através de metodologias de regressão e equações estruturais. A metodologia de regressão foi utilizada para estimar os efeitos diretos, indiretos e condicionados. A modelagem com equações estruturais foi utilizada para estimar os efeitos indiretos, multinível e longitudinais. No geral, os resultados sugerem que a performance adaptativa contribui para a eficácia das equipas em ambientes de trabalho complexos. Os nossos resultados também clarificam a natureza das relações entre as características dos membros das equipas, os processos e estados emergentes. Esta dissertação contribui para a teoria e a prática, uma vez que amplia o conhecimento prévio sobre as dinâmicas de adaptação do trabalho em equipa, e tece recomendações de como e por que razões as práticas de GRH devem incorporar os resultados desta dissertação na gestão de pessoas.Team adaptation is paramount for effective teamwork in complex work environments. Literature suggests that team member characteristics, episodic team processes, and emergent states contribute to collective ability to behave adaptively. However, we know very little about the causes and conditions under which these constructs relate to predict adaptation and effectiveness in complex work environments requires further clarification. In this dissertation, we focus on the multilevel, cross-level and longitudinal examination of the dynamics of team member characteristics, episodic team processes, and emergent states driving team adaptation in the work place. In this dissertation data collection was done in simulated and field settings. Participants were university students and professional workers from diverse organizational settings (e.g. business; healthcare; police). Hypotheses testing were done through regression and structural equations modelling. Regression was used to estimate direct, indirect, and conditioned effects. Structural equations modelling were used to estimate indirect, multilevel and longitudinal effects. Overall, the results suggest that team adaptation contributes to team effectiveness in complex work environments. Our results also contribute to clarify the entanglement between team member characteristics, processes and emergent states in teams. This dissertation contributes to theory and practice as it extends previous knowledge on the dynamics of team adaptation, and it makes recommendations of why and how HRM practices should incorporate our findings in people management

Customer service challenges in a South African casino : a participatory intervention.

Doctoral Degree. University of KwaZulu-Natal, Durban.Background: In an era of global competition, customer service (CS) remains a key differentiating factor for organisations to gain a competitive advantage. Due to heighted emotions experienced by customers when winning and losing, customer mistreatment and difficulties associated with cross-cultural interactions, the casino environment remains a challenging context for the provision of excellent CS on the frontline. Literature is scarce regarding the development of interventions to improve CS within the South African casino industry. The aim of this study was to gain an understanding of CS challenges facing frontline staff within a South African casino, and develop, implement and evaluate a participatory intervention to address these challenges. The main objectives were to: 1) To identify challenges facing slots staff in providing excellent CS and generating solutions these challenges; 2) To equip slots hosts with observational skills to identify body language to pre-empt a customers’ need for assistance; 3) To equip slots hosts with skills on how to deal with difficult customers and communicate effectively when dealing with customers; 4) To improve the cultural awareness of slots hosts to enhance their ability to deal with diverse customers 5) To determine the effectiveness of the intervention in addressing CS challenges, motivate slot hosts to exceed customer expectations and provide recommendations to management for improving CS. Method: A case study using intervention research and a multi-phase mixed method design was used. Intervention research was conducted over three phases including a situation analysis, implementation of the intervention and process evaluation. For the qualitative aspect of the study, purposive sampling was used to conduct semi-structured interviews, focus groups and observations in the situation analysis to identify CS challenges facing frontline staff. These findings were thematically analysed and used to develop the CS intervention using Lewin’s Unfreeze-Move-Refreeze Change Management Model as a theoretical framework. The researcher used the participatory action research approach to both develop and facilitate the intervention. At the end of the intervention, a training evaluation questionnaire was implemented for the quantitative aspect of the research. Three indexes were developed based on face validity including learnings gained, perceptions of learning and evaluation of facilitation. In addition, T-tests and One Way ANOVA were used to analyse the quantitative data. In the process evaluation phase, a second round of semi-structured interviews, focus group and observations were conducted to determine the effect of the CS intervention. Results: The qualitative results showed that poor equipment, inadequate CS processes and high workloads were highlighted as key factors impeding service. In addition, the study found that frontline staff from disenfranchised groups responded to perceived discrimination from customers through disengagement, withdrawal or slowing down of service behaviours. These responses were interpreted as poor CS, but were found to be defensive behaviours to reduce expected discrimination. In line with emotion contagion theory, positive or negative interactions with customers were found to shift the mood states of frontline staff, which in turn affected subsequent service interactions. The quantitative results of the workshop evaluation questionnaire suggested increased skills efficacy from learners in terms of learnt CS techniques such as identifying body language leading to customer complaints, as well as being better equipped to deal with difficult customers and customers from different cultures. The intervention also motivated staff to provide better CS with a series of interventions being recommended in future for encouraging sustainable CS behaviours. Conclusion: The study established clear guidelines for management to develop, implement and evaluate a participatory intervention to address CS challenges within a casino context. The participatory approach of the intervention was found to beneficial for knowledge-sharing, allowing for co-creation of workshop content, providing a forum for open communication on CS issues and building ownership of CS issues amongst staff. Further research is recommended to better understand the dynamics and effects of cross-cultural interactions on the frontline, so as to develop tools and techniques to assist staff to respond constructively in such situations and improve frontline CS in the organisation

E-learning: Designing new business education

Business Schools are under intense competitive pressure, and one way for them to differentiate themselves and compete distinctively is by adopting innovative uses of information technology. However, incorporating information technology in business education is no trivial undertaking. This research is intended to provide some guidance about the effect that new information technologies can have in the field of high-level executive education and provide a conceptual framework of the key factors that need to be taken into account for efficient and effective course design in executive education.e-learning; information & communication technology; execute education; learning; business schools; on-line teaching; residential learning; ethnography;

Matching knowledge management and human capital management: Towards an integrative framework

The rapidly increasing economic dynamics that global market poses to modern organizations combined with the emergency to attract, develop and retain the best human capital (HC) led to more effective approach to knowledge management (KM). HC becomes the center of KM while the distribution of knowledge among organization's employees is considered its main activity. Effective KM use requires the ability to choose among all skills and knowledge those which contribute to creation of organizational key processes and activities. KM and Human Capital Management (HCM), two highly popular topics in current management discussions, are often bracketed together. An extensive literature review shows that knowledge plays a background role in HCM discussions, emphasizing the impact of KM practices on leadership, creativity, motivation, new ideas generation, recruitment, and employee competence. Some gaps are diagnosed in terms of absence of literature regarding an holistic approach to HC and KM processes, given the fragmentation on findings between the research in the two areas. The literature review of both KM and HC provides a deeper understanding of how KM practices contribute to develop, retain and renew organization’s HC, as part of a broader and more integrated effort to manage and develop human capability for business performance. Taken together, these two research domains are matched in a framework that intends to support the implementation of KM practices in order to promote HC development. A survey was administered to eight portuguese healthcare institutions to infer the most relevant KM practices to impact HC level contributing to the framework