Computational Controversy

Climate change, vaccination, abortion, Trump: Many topics are surrounded by fierce controversies. The nature of such heated debates and their elements have been studied extensively in the social science literature. More recently, various computational approaches to controversy analysis have appeared, using new data sources such as Wikipedia, which help us now better understand these phenomena. However, compared to what social sciences have discovered about such debates, the existing computational approaches mostly focus on just a few of the many important aspects around the concept of controversies. In order to link the two strands, we provide and evaluate here a controversy model that is both, rooted in the findings of the social science literature and at the same time strongly linked to computational methods. We show how this model can lead to computational controversy analytics that have full coverage over all the crucial aspects that make up a controversy.Comment: In Proceedings of the 9th International Conference on Social Informatics (SocInfo) 201

From Pixels to Sentiment: Fine-tuning CNNs for Visual Sentiment Prediction

Visual multimedia have become an inseparable part of our digital social lives, and they often capture moments tied with deep affections. Automated visual sentiment analysis tools can provide a means of extracting the rich feelings and latent dispositions embedded in these media. In this work, we explore how Convolutional Neural Networks (CNNs), a now de facto computational machine learning tool particularly in the area of Computer Vision, can be specifically applied to the task of visual sentiment prediction. We accomplish this through fine-tuning experiments using a state-of-the-art CNN and via rigorous architecture analysis, we present several modifications that lead to accuracy improvements over prior art on a dataset of images from a popular social media platform. We additionally present visualizations of local patterns that the network learned to associate with image sentiment for insight into how visual positivity (or negativity) is perceived by the model.Comment: Accepted for publication in Image and Vision Computing. Models and source code available at https://github.com/imatge-upc/sentiment-201

Active learning in annotating micro-blogs dealing with e-reputation

Elections unleash strong political views on Twitter, but what do people really think about politics? Opinion and trend mining on micro blogs dealing with politics has recently attracted researchers in several fields including Information Retrieval and Machine Learning (ML). Since the performance of ML and Natural Language Processing (NLP) approaches are limited by the amount and quality of data available, one promising alternative for some tasks is the automatic propagation of expert annotations. This paper intends to develop a so-called active learning process for automatically annotating French language tweets that deal with the image (i.e., representation, web reputation) of politicians. Our main focus is on the methodology followed to build an original annotated dataset expressing opinion from two French politicians over time. We therefore review state of the art NLP-based ML algorithms to automatically annotate tweets using a manual initiation step as bootstrap. This paper focuses on key issues about active learning while building a large annotated data set from noise. This will be introduced by human annotators, abundance of data and the label distribution across data and entities. In turn, we show that Twitter characteristics such as the author's name or hashtags can be considered as the bearing point to not only improve automatic systems for Opinion Mining (OM) and Topic Classification but also to reduce noise in human annotations. However, a later thorough analysis shows that reducing noise might induce the loss of crucial information.Comment: Journal of Interdisciplinary Methodologies and Issues in Science - Vol 3 - Contextualisation digitale - 201

Reputation Agent: Prompting Fair Reviews in Gig Markets

Our study presents a new tool, Reputation Agent, to promote fairer reviews from requesters (employers or customers) on gig markets. Unfair reviews, created when requesters consider factors outside of a worker's control, are known to plague gig workers and can result in lost job opportunities and even termination from the marketplace. Our tool leverages machine learning to implement an intelligent interface that: (1) uses deep learning to automatically detect when an individual has included unfair factors into her review (factors outside the worker's control per the policies of the market); and (2) prompts the individual to reconsider her review if she has incorporated unfair factors. To study the effectiveness of Reputation Agent, we conducted a controlled experiment over different gig markets. Our experiment illustrates that across markets, Reputation Agent, in contrast with traditional approaches, motivates requesters to review gig workers' performance more fairly. We discuss how tools that bring more transparency to employers about the policies of a gig market can help build empathy thus resulting in reasoned discussions around potential injustices towards workers generated by these interfaces. Our vision is that with tools that promote truth and transparency we can bring fairer treatment to gig workers.Comment: 12 pages, 5 figures, The Web Conference 2020, ACM WWW 202

State of the art 2015: a literature review of social media intelligence capabilities for counter-terrorism

Overview This paper is a review of how information and insight can be drawn from open social media sources. It focuses on the specific research techniques that have emerged, the capabilities they provide, the possible insights they offer, and the ethical and legal questions they raise. These techniques are considered relevant and valuable in so far as they can help to maintain public safety by preventing terrorism, preparing for it, protecting the public from it and pursuing its perpetrators. The report also considers how far this can be achieved against the backdrop of radically changing technology and public attitudes towards surveillance. This is an updated version of a 2013 report paper on the same subject, State of the Art. Since 2013, there have been significant changes in social media, how it is used by terrorist groups, and the methods being developed to make sense of it.  The paper is structured as follows: Part 1 is an overview of social media use, focused on how it is used by groups of interest to those involved in counter-terrorism. This includes new sections on trends of social media platforms; and a new section on Islamic State (IS). Part 2 provides an introduction to the key approaches of social media intelligence (henceforth ‘SOCMINT’) for counter-terrorism. Part 3 sets out a series of SOCMINT techniques. For each technique a series of capabilities and insights are considered, the validity and reliability of the method is considered, and how they might be applied to counter-terrorism work explored. Part 4 outlines a number of important legal, ethical and practical considerations when undertaking SOCMINT work

Crowdsourced real-world sensing: sentiment analysis and the real-time web

The advent of the real-time web is proving both challeng- ing and at the same time disruptive for a number of areas of research, notably information retrieval and web data mining. As an area of research reaching maturity, sentiment analysis oers a promising direction for modelling the text content available in real-time streams. This paper reviews the real-time web as a new area of focus for sentiment analysis and discusses the motivations and challenges behind such a direction