Conditioned emergence: a dissipative structures approach to transformation

This paper presents a novel framework for the management of organisational transformation, defined here as a relatively rapid transition from one archetype to another. The concept of dissipative structures, from the field of complexity theory, is used to develop and explain a specific sequence of activities which underpin effective transformation. This sequence integrates selected concepts from the literatures on strategic change, organisational learning and business processes; in so doing, it introduces a degree of prescriptiveness which differentiates it from other managerial interpretations of complexity theory. Specifically, it proposes a three-stage process: first, the organisation conditions the outcome of the transformation process by articulating and reconfiguring the rules which underpin its deep structure; second, it takes steps to move from its current equilibrium and, finally, it moves into a period where positive and negative feedback loops become the focus of managerial attention. The paper argues that by managing at the level of deep structure in social systems, organisations can gain some influence over self-organising processes which are typically regarded as unpredictable in the natural sciences. However, the paper further argues that this influence is limited to archetypal features and that detailed forms and behaviours are emergent properties of the system. Two illustrative case-vignettes are presented to give an insight into the practical application of the model before conclusions are reached which speculate on the implications of this approach for strategy research

Segmenting Publics

This research synthesis was commissioned by the National Co-ordinating Centre for Public Engagement (NCCPE) and the Economic and Social Research Council (ESRC) to examine audience segmentation methods and tools in the area of public engagement. It provides resources for assessing the ways in which segmentation tools might be used to enhance the various activities through which models of public engagement in higher education are implemented. Understanding the opinions, values, and motivations of members of the public is a crucial feature of successful engagement. Segmentation methods can offer potential resources to help understand the complex set of interests and attitudes that the public have towards higher education. Key findings: There exist a number of existing segmentations which address many of the areas of activity found in Universities and HEIs. These include segmentations which inform strategic planning of communications; segmentations which inform the design of collaborative engagement activities by museums, galleries, and libraries; and segmentations that are used to identify under-represented users and consumers. Segmentation is, on its own, only a tool, used in different ways in different contexts. The broader strategic rationale shaping the application and design of segmentation methods is a crucial factor in determining the utility of segmentation tools. Four issues emerged of particular importance: 1. Segmentation exercises are costly and technically complex. Undertaking segmentations therefore requires significant commitment of financial and professional resources by HEIs; the appropriate interpretation, analysis, and application of segmentation exercises also require high levels of professional capacity and expertise 2. Undertaking a segmentation exercise has implications for the internal organisational operations of HEIs, not only for how they engage with external publics and stakeholders 3. Segmentation tools are adopted to inform interventions of various sorts, and superficially to differentiate and sometime discriminate between how groups of people are addressed and engaged. 4. For HEIs, the ethical issues and reputational risks which have been identified in this Research Synthesis as endemic to the application of segmentation methods for public purposes are particularly relevant

Alter ego, state of the art on user profiling: an overview of the most relevant organisational and behavioural aspects regarding User Profiling.

This report gives an overview of the most relevant organisational and\ud behavioural aspects regarding user profiling. It discusses not only the\ud most important aims of user profiling from both an organisation’s as\ud well as a user’s perspective, it will also discuss organisational motives\ud and barriers for user profiling and the most important conditions for\ud the success of user profiling. Finally recommendations are made and\ud suggestions for further research are given

Looking at the impact of collaborative policies on intangibles and outcomes through dynamic performance governance

The Etorkizuna Eraikiz (EE) case study provides thought-provoking insights on the role of intangibles as driving forces for a collaborative network governance primarily lead by the civil society. Among such factors are: 1) social cohesion around core values rooted in cultural traditions (e.g. language and gastronomy); 2) natural and historical assets; 3) human and social capital; and 4) policy innovation. All of them are at the same time framed in an ideal continuity with history, and consistently transposed into the future (Bianchi et al., 2019, p. 104). The fast and intensive growth in both the collaborative network and the achieved outcomes experienced since the inception of the EE ‘model’ suggests how intangibles (e.g. leadership, active citizenship and stakeholders’ aptitude to leverage natural and historical assets) can make a difference for generating community value. In the EE case, the intangibles profiling the civil society have been the main trigger for successfully deploying the endowment of available shared strategic resources (most of which are intangible too) to generate community outcomes

SPEIR: Scottish Portals for Education, Information and Research. Final Project Report: Elements and Future Development Requirements of a Common Information Environment for Scotland

The SPEIR (Scottish Portals for Education, Information and Research) project was funded by the Scottish Library and Information Council (SLIC). It ran from February 2003 to September 2004, slightly longer than the 18 months originally scheduled and was managed by the Centre for Digital Library Research (CDLR). With SLIC's agreement, community stakeholders were represented in the project by the Confederation of Scottish Mini-Cooperatives (CoSMiC), an organisation whose members include SLIC, the National Library of Scotland (NLS), the Scottish Further Education Unit (SFEU), the Scottish Confederation of University and Research Libraries (SCURL), regional cooperatives such as the Ayrshire Libraries Forum (ALF)1, and representatives from the Museums and Archives communities in Scotland. Aims; A Common Information Environment For Scotland The aims of the project were to: o Conduct basic research into the distributed information infrastructure requirements of the Scottish Cultural Portal pilot and the public library CAIRNS integration proposal; o Develop associated pilot facilities by enhancing existing facilities or developing new ones; o Ensure that both infrastructure proposals and pilot facilities were sufficiently generic to be utilised in support of other portals developed by the Scottish information community; o Ensure the interoperability of infrastructural elements beyond Scotland through adherence to established or developing national and international standards. Since the Scottish information landscape is taken by CoSMiC members to encompass relevant activities in Archives, Libraries, Museums, and related domains, the project was, in essence, concerned with identifying, researching, and developing the elements of an internationally interoperable common information environment for Scotland, and of determining the best path for future progress

The complexity dilemma: Three tips for dealing with complexity in organizations

Today storm-tossed markets call managers to take a stand on the rising up of external complexity. Organisations are constantly facing a crossroad (complexity dilemma): To accept and nurture complexity, or to avoid and reduce it. The first option can be traced back to Ashby\u2019s Law of Requisite Variety, 1. while the second comes from Luhmann\u2019s Complexity Reduction, 2. Both Ashby and Luhmann theories are valid due to an inverted U-shaped relation between complexity and firm\u2019s performance, called \u201ccomplexity curve\u201d. Once fixed the amount of external complexity, performance increase as internal complexity increase, till reaching a tipping point; after that point, an overburden of complexity sinks performance. To solve Ashby-Luhmann trade-off on complexity, and moving over the complexity curve, we suggest that complex organizing may be facilitated by a simple design through (i) modularity, (ii) simple rules, and (iii) organisational capabilities

Shift, not drift : towards active demand response and beyond

Each semester the THINK project publishes two research reports based on topics proposed by the European Commission.Topic 11QM-01-13-151-EN-CQM-01-13-151-EN-NNowadays, the European electricity systems are evolving towards a generation mix that is more decentralised, less predictable and less dispatchable to operate. In this context, additional flexibility is expected to be provided by the demand side. Thus, how to engage consumers to participate in active demand response is becoming a pressing issue. This THINK report assesses how to realise this shift towards active consumers using a consumer-centred approach and does so from the perspective of contracts. On this basis, we recommend measures to be undertaken in the short-term, during the transition and in the long term, respectively, to achieve a full take-off of active demand response. The THINK project (2010-2013) is funded by the European Commission under the Seventh Framework Programme, Strategic Energy Technology Plan. (Call FP7-ENERGY-2009-2, Grant Agreement no: 249736). Coordinator: Prof. Jean-Michel Glachant and Prof. Leonardo Meeus, Florence School of Regulation, Robert Schuman Centre for Advanced Studies, European University Institute