Towards Multi-perspective conformance checking with fuzzy sets

Conformance checking techniques are widely adopted to pinpoint possible discrepancies between process models and the execution of the process in reality. However, state of the art approaches adopt a crisp evaluation of deviations, with the result that small violations are considered at the same level of significant ones. This affects the quality of the provided diagnostics, especially when there exists some tolerance with respect to reasonably small violations, and hampers the flexibility of the process. In this work, we propose a novel approach which allows to represent actors' tolerance with respect to violations and to account for severity of deviations when assessing executions compliance. We argue that besides improving the quality of the provided diagnostics, allowing some tolerance in deviations assessment also enhances the flexibility of conformance checking techniques and, indirectly, paves the way for improving the resilience of the overall process management system.Comment: 15 pages, 5 figure

Towards Multi-perspective Conformance Checking with Fuzzy Sets

Nowadays organizations often need to employ data-driven techniques to audit their business processes and ensure they comply with laws and internal/external regulations. Failing in complying with the expected process behavior can indeed pave the way to inefficiencies or, worse, to frauds or abuses. An increasingly popular approach to automatically assess the compliance of the executions of organization processes is represented by alignment-based conformance checking. These techniques are able to compare real process executions with models representing the expected behaviors, providing diagnostics able to pinpoint possible discrepancies. However, the diagnostics generated by state of the art techniques still suffer from some limitations. They perform a crisp evaluation of process compliance, marking process behavior either as compliant or deviant, without taking into account the severity of the identified deviation. This hampers the accuracy of the obtained diagnostics and can lead to misleading results, especially in contexts where there is some tolerance with respect to violations of the process guidelines. In the present work, we discuss the impact and the drawbacks of a crisp deviation assessment approach. Then, we propose a novel conformance checking approach aimed at representing actors’ tolerance with respect to process deviations, taking it into account when assessing the severity of the deviations. As a proof of concept, we performed a set of synthetic experiments to assess the approach. The obtained results point out the potential of the usage of a more flexible evaluation of process deviations, and its impact on the quality and the interpretation of the obtained diagnostics

Applying Process Mining Algorithms in the Context of Data Collection Scenarios

Despite the technological progress, paper-based questionnaires are still widely used to collect data in many application domains like education, healthcare or psychology. To facilitate the enormous amount of work involved in collecting, evaluating and analyzing this data, a system enabling process-driven data collection was developed. Based on generic tools, a process-driven approach for creating, processing and analyzing questionnaires was realized, in which a questionnaire is defined in terms of a process model. Due to this characteristic, process mining algorithms may be applied to event logs created during the execution of questionnaires. Moreover, new data that might not have been used in the context of questionnaires before may be collected and analyzed to provide new insights in regard to both the participant and the questionnaire. This thesis shows that process mining algorithms may be applied successfully to process-oriented questionnaires. Algorithms from the three process mining forms of process discovery, conformance checking and enhancement are applied and used for various analysis. The analysis of certain properties of discovered process models leads to new ways of generating information from questionnaires. Different techniques for conformance checking and their applicability in the context of questionnaires are evaluated. Furthermore, new data that cannot be collected from paper-based questionnaires is used to enhance questionnaires to reveal new and meaningful relationships

PROCESS MODELS DISCOVERY AND TRACES CLASSIFICATION: A FUZZY-BPMN MINING APPROACH.

The discovery of useful or worthwhile process models must be performed with due regards to the transformation that needs to be achieved. The blend of the data representations (i.e data mining) and process modelling methods, often allied to the field of Process Mining (PM), has proven to be effective in the process analysis of the event logs readily available in many organisations information systems. Moreover, the Process Discovery has been lately seen as the most important and most visible intellectual challenge related to the process mining. The method involves automatic construction of process models from event logs about any domain process, and describes causal dependencies between the various activities as performed within the process execution environment. In principle, one can use process discovery to obtain process models that describes reality. To this end, the work in this artcle presents a Fuzzy-BPMN mining approach that uses training events log representing 10 different real-time business process executions to provide a method for discovery of useful process models, and then cross-validating the derived models with a set of test event logs in order to measure the accuracy and performance of the employed approach. The method focuses on carrying out a classification task to determine the traces, i.e. individual cases that makes up the test event logs in order to determine which traces that can be replayed by the original model. Thus, the paper aim is to provide a technique for process models discovery which is as good in balancing between “overfitting” and “underfitting” as it is able to correctly classify the traces that can be replayed (i.e allowed) or non-replayable (disallowed) by the model. In other words, the study shows through the Fuzzy-BPMN replaying notation and the series of validation experiments - how given any classified trace (for the test events log) and discovered process model (the training log) it can be unambiguously determined whether or not the traces found can be replayed on the discovered model

Process mining : conformance and extension

Today’s business processes are realized by a complex sequence of tasks that are performed throughout an organization, often involving people from different departments and multiple IT systems. For example, an insurance company has a process to handle insurance claims for their clients, and a hospital has processes to diagnose and treat patients. Because there are many activities performed by different people throughout the organization, there is a lack of transparency about how exactly these processes are executed. However, understanding the process reality (the "as is" process) is the first necessary step to save cost, increase quality, or ensure compliance. The field of process mining aims to assist in creating process transparency by automatically analyzing processes based on existing IT data. Most processes are supported by IT systems nowadays. For example, Enterprise Resource Planning (ERP) systems such as SAP log all transaction information, and Customer Relationship Management (CRM) systems are used to keep track of all interactions with customers. Process mining techniques use these low-level log data (so-called event logs) to automatically generate process maps that visualize the process reality from different perspectives. For example, it is possible to automatically create process models that describe the causal dependencies between activities in the process. So far, process mining research has mostly focused on the discovery aspect (i.e., the extraction of models from event logs). This dissertation broadens the field of process mining to include the aspect of conformance and extension. Conformance aims at the detection of deviations from documented procedures by comparing the real process (as recorded in the event log) with an existing model that describes the assumed or intended process. Conformance is relevant for two reasons: 1. Most organizations document their processes in some form. For example, process models are created manually to understand and improve the process, comply with regulations, or for certification purposes. In the presence of existing models, it is often more important to point out the deviations from these existing models than to discover completely new models. Discrepancies emerge because business processes change, or because the models did not accurately reflect the real process in the first place (due to the manual and subjective creation of these models). If the existing models do not correspond to the actual processes, then they have little value. 2. Automatically discovered process models typically do not completely "fit" the event logs from which they were created. These discrepancies are due to noise and/or limitations of the used discovery techniques. Furthermore, in the context of complex and diverse process environments the discovered models often need to be simplified to obtain useful insights. Therefore, it is crucial to be able to check how much a discovered process model actually represents the real process. Conformance techniques can be used to quantify the representativeness of a mined model before drawing further conclusions. They thus constitute an important quality measurement to effectively use process discovery techniques in a practical setting. Once one is confident in the quality of an existing or discovered model, extension aims at the enrichment of these models by the integration of additional characteristics such as time, cost, or resource utilization. By extracting aditional information from an event log and projecting it onto an existing model, bottlenecks can be highlighted and correlations with other process perspectives can be identified. Such an integrated view on the process is needed to understand root causes for potential problems and actually make process improvements. Furthermore, extension techniques can be used to create integrated simulation models from event logs that resemble the real process more closely than manually created simulation models. In Part II of this thesis, we provide a comprehensive framework for the conformance checking of process models. First, we identify the evaluation dimensions fitness, decision/generalization, and structure as the relevant conformance dimensions.We develop several Petri-net based approaches to measure conformance in these dimensions and describe five case studies in which we successfully applied these conformance checking techniques to real and artificial examples. Furthermore, we provide a detailed literature review of related conformance measurement approaches (Chapter 4). Then, we study existing model evaluation approaches from the field of data mining. We develop three data mining-inspired evaluation approaches for discovered process models, one based on Cross Validation (CV), one based on the Minimal Description Length (MDL) principle, and one using methods based on Hidden Markov Models (HMMs). We conclude that process model evaluation faces similar yet different challenges compared to traditional data mining. Additional challenges emerge from the sequential nature of the data and the higher-level process models, which include concurrent dynamic behavior (Chapter 5). Finally, we point out current shortcomings and identify general challenges for conformance checking techniques. These challenges relate to the applicability of the conformance metric, the metric quality, and the bridging of different process modeling languages. We develop a flexible, language-independent conformance checking approach that provides a starting point to effectively address these challenges (Chapter 6). In Part III, we develop a concrete extension approach, provide a general model for process extensions, and apply our approach for the creation of simulation models. First, we develop a Petri-net based decision mining approach that aims at the discovery of decision rules at process choice points based on data attributes in the event log. While we leverage classification techniques from the data mining domain to actually infer the rules, we identify the challenges that relate to the initial formulation of the learning problem from a process perspective. We develop a simple approach to partially overcome these challenges, and we apply it in a case study (Chapter 7). Then, we develop a general model for process extensions to create integrated models including process, data, time, and resource perspective.We develop a concrete representation based on Coloured Petri-nets (CPNs) to implement and deploy this model for simulation purposes (Chapter 8). Finally, we evaluate the quality of automatically discovered simulation models in two case studies and extend our approach to allow for operational decision making by incorporating the current process state as a non-empty starting point in the simulation (Chapter 9). Chapter 10 concludes this thesis with a detailed summary of the contributions and a list of limitations and future challenges. The work presented in this dissertation is supported and accompanied by concrete implementations, which have been integrated in the ProM and ProMimport frameworks. Appendix A provides a comprehensive overview about the functionality of the developed software. The results presented in this dissertation have been presented in more than twenty peer-reviewed scientific publications, including several high-quality journals

Artifact Lifecycle Discovery

Artifact-centric modeling is a promising approach for modeling business processes based on the so-called business artifacts - key entities driving the company's operations and whose lifecycles define the overall business process. While artifact-centric modeling shows significant advantages, the overwhelming majority of existing process mining methods cannot be applied (directly) as they are tailored to discover monolithic process models. This paper addresses the problem by proposing a chain of methods that can be applied to discover artifact lifecycle models in Guard-Stage-Milestone notation. We decompose the problem in such a way that a wide range of existing (non-artifact-centric) process discovery and analysis methods can be reused in a flexible manner. The methods presented in this paper are implemented as software plug-ins for ProM, a generic open-source framework and architecture for implementing process mining tools

Editor's Note

Artificial Intelligence has become nowadays one of the main relevant technologies that is driven us to a new revolution, a change in society, just as well as other human inventions, such as navigation, steam machines, or electricity did in our past. There are several ways in which AI might be developed, and the European Union has chosen a path, a way to transit through this revolution, in which Artificial Intelligence will be a tool at the service of Humanity. That was precisely the motto of the 2020 European Conference on Artificial Intelligence (“Paving the way towards Human-Centric AI”), of which these special issue is a selection of the best papers selected by the organizers of some of the Workshops in ECAI 2020

Artificial Intelligence Enabled Project Management: A Systematic Literature Review

In the Industry 5.0 era, companies are leveraging the potential of cutting-edge technologies such as artificial intelligence for more efficient and green human-centric production. In a similar approach, project management would benefit from artificial intelligence in order to achieve project goals by improving project performance, and consequently, reaching higher sustainable success. In this context, this paper examines the role of artificial intelligence in emerging project management through a systematic literature review; the applications of AI techniques in the project management performance domains are presented. The results show that the number of influential publications on artificial intelligence-enabled project management has increased significantly over the last decade. The findings indicate that artificial intelligence, predominantly machine learning, can be considerably useful in the management of construction and IT projects; it is notably encouraging for enhancing the planning, measurement, and uncertainty performance domains by providing promising forecasting and decision-making capabilities