Knowledge Representation Concepts for Automated SLA Management

Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-quality commitments based upon predefined Service Level Agreements (SLAs) with the service customer. They need to manage, execute and maintain thousands of SLAs for different customers and different types of services, which needs new levels of flexibility and automation not available with the current technology. The complexity of contractual logic in SLAs requires new forms of knowledge representation to automatically draw inferences and execute contractual agreements. A logic-based approach provides several advantages including automated rule chaining allowing for compact knowledge representation as well as flexibility to adapt to rapidly changing business requirements. We suggest adequate logical formalisms for representation and enforcement of SLA rules and describe a proof-of-concept implementation. The article describes selected formalisms of the ContractLog KR and their adequacy for automated SLA management and presents results of experiments to demonstrate flexibility and scalability of the approach.Comment: Paschke, A. and Bichler, M.: Knowledge Representation Concepts for Automated SLA Management, Int. Journal of Decision Support Systems (DSS), submitted 19th March 200

State-of-the-art on evolution and reactivity

This report starts by, in Chapter 1, outlining aspects of querying and updating resources on the Web and on the Semantic Web, including the development of query and update languages to be carried out within the Rewerse project. From this outline, it becomes clear that several existing research areas and topics are of interest for this work in Rewerse. In the remainder of this report we further present state of the art surveys in a selection of such areas and topics. More precisely: in Chapter 2 we give an overview of logics for reasoning about state change and updates; Chapter 3 is devoted to briefly describing existing update languages for the Web, and also for updating logic programs; in Chapter 4 event-condition-action rules, both in the context of active database systems and in the context of semistructured data, are surveyed; in Chapter 5 we give an overview of some relevant rule-based agents frameworks

Reducing the Gap Between Business and Information Systems Through Complex Event Processing

According to the Object Management Group, a rule is a proposition that is a claim of obligation or of necessity. The concept of rule is usually employed in the context of business process to manage companies operations. While a workflow is an explicit specification of tasks' execution flow, business rules only impose restrictions on the tasks' execution. This provides a great deal of flexibility for the process execution, since the stakeholders are free to choose an execution flow which does not violate the rules. The execution of a task in a process can be seen as the occurrence of an event, which may enable/disable the execution of some other tasks in the process. Event-driven programming is a paradigm in which the program control-flow is determined by the occurrence of events. The capacity to handle processes that are unpredictably non-linear and dynamic makes the event-driven paradigm an effective solution for the implementation of business rules. However, the connection between the business rules and their implementation through event-driven programming has been made in an ad-hoc and unstructured manner. This paper proposes a methodology to tackle such a problem by systematically moving from business rules described in natural language toward a concrete implementation of a business process. We use complex event processing (CEP) to implement the process. CEP relies on the event driven paradigm for monitoring and processing events. The methodology allows for the active participation of business people at all stages of the refinement process. Throughout the paper, we show how our methodology was employed to implement the operations of the World Bank

Knowledge-Intensive Processes: Characteristics, Requirements and Analysis of Contemporary Approaches

Engineering of knowledge-intensive processes (KiPs) is far from being mastered, since they are genuinely knowledge- and data-centric, and require substantial flexibility, at both design- and run-time. In this work, starting from a scientific literature analysis in the area of KiPs and from three real-world domains and application scenarios, we provide a precise characterization of KiPs. Furthermore, we devise some general requirements related to KiPs management and execution. Such requirements contribute to the definition of an evaluation framework to assess current system support for KiPs. To this end, we present a critical analysis on a number of existing process-oriented approaches by discussing their efficacy against the requirements

Domain-specific languages

Domain-Specific Languages are used in software engineering in order to enhance quality, flexibility, and timely delivery of software systems, by taking advantage of specific properties of a particular application domain. This survey covers terminology, risks and benefits, examples, design methodologies, and implementation techniques of domain-specific languages as used for the construction and maintenance of software systems. Moreover, it covers an annotated selection of 75 key publications in the area of domain-specific languages