354,132 research outputs found
Attitudinal and behavioural determinants influencing decision makers when adopting integration technologies in local government
Over the last few years, the advent of innovative
or revolutionary integration technologies has
influenced pivotal decisions within top management
to strategically transform Local Government
Authorities (LGAs). These technologies may
represent a huge cost for adopting LGAs, but may
also offer the chance to achieve competitive
advantage through superior service delivery. With
the emergence of electronic Government (e-
Government), LGAs are turning to integration
technologies to fully automate and e-enable their
business processes and integrate their IT
infrastructures. While prior research on the adoption
of integration technologies in the private and public
domain has considered several determinants (e.g.
benefits, barriers, costs), little attention has been
given to investigate the attitudinal and behavioural
determinants influencing top managementâs decision
making process for the adoption of integration
technologies in LGAs. Notwithstanding, the
implications of this research have yet to be assessed,
leaving scope for timeliness and novel research.
Therefore, it is of high importance to investigate this
area within LGAs and contribute to the area of
strategic decision making by examining attitudinal
and behavioural determinants of top management in
relation to integration technologies adoption
Towards a network government? A critical analysis of current assessment methods for e-government
Contemporary public administrations have become increasingly more complex, having to cordinate actions with emerging actors in the public and the private spheres. In this scenario the modern ICTs have begun to be seen as an ideal vehicle to resolve some of the problems of public administration. We argue that there is a clear need to explore the extent to which public administrations are undergoing a process of transformation towards a netowork government linked to the systematic incorporation of ICTs in their basic activities. Through critically analysing a selection of e-government evaluation reports, we conclude that research should be carried out if we are to build a solid government assessment framework based on network-like organisation characteristics
Does quality drive employee satisfaction in the UK learning sector?
The purpose of this paper is to provide empirical evidence to assess the nature and extent of the link between employee satisfaction and organisational performance. This paper examines the link between staff satisfaction and organisational performance, presenting findings from 21 colleges of Further Education that have participated in both a survey of staff satisfaction (covering over 2,600 staff from these colleges) and in a diagnostic benchmarking exercise using the âLearning PROBEâ methodology. The results suggest that whilst each of the measured aspects of work are regarded as being important by a majority of survey respondents, the level of âsatisfactionâ displayed in each of these attributes is indicated by only a minority of those surveyed. The findings support the existence of a link between staff satisfaction and organisational excellence. Staff satisfaction levels are most strongly associated with the leadership and service processes indices, and even more so with the overall organisational diagnosis. This suggests that colleges that are implementing âgood practicesâ covering a range of managerial aspects, and who are achieving corresponding organisational results, are likely to be closer to satisfying their staff. Practices relating to people, performance management and organizational results also show association with staff's satisfaction gap, although not as significantly as above. The results suggest an holistic approach to implementing business practices appears to be more effective than concentrating only on deploying good practices in only a single area of the managerial process. The value of the paper is to the UK Further Education Sector in that it identifies those organisational practices, which improved, can in combination address to some extent the work satisfaction levels of their employees
Electronic information sharing in local government authorities: Factors influencing the decision-making process
This is the post-print version of the final paper published in International Journal of Information Management. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.Local Government Authorities (LGAs) are mainly characterised as information-intensive organisations. To satisfy their information requirements, effective information sharing within and among LGAs is necessary. Nevertheless, the dilemma of Inter-Organisational Information Sharing (IOIS) has been regarded as an inevitable issue for the public sector. Despite a decade of active research and practice, the field lacks a comprehensive framework to examine the factors influencing Electronic Information Sharing (EIS) among LGAs. The research presented in this paper contributes towards resolving this problem by developing a conceptual framework of factors influencing EIS in Government-to-Government (G2G) collaboration. By presenting this model, we attempt to clarify that EIS in LGAs is affected by a combination of environmental, organisational, business process, and technological factors and that it should not be scrutinised merely from a technical perspective. To validate the conceptual rationale, multiple case study based research strategy was selected. From an analysis of the empirical data from two case organisations, this paper exemplifies the importance (i.e. prioritisation) of these factors in influencing EIS by utilising the Analytical Hierarchy Process (AHP) technique. The intent herein is to offer LGA decision-makers with a systematic decision-making process in realising the importance (i.e. from most important to least important) of EIS influential factors. This systematic process will also assist LGA decision-makers in better interpreting EIS and its underlying problems. The research reported herein should be of interest to both academics and practitioners who are involved in IOIS, in general, and collaborative e-Government, in particular
Application of Web 2.0 technologies in e-government: A United Kingdom case study
Electronic government (e-Government) has
endured significant transformation over the last decade and currently, it is making further leaps by incorporating modern technologies such as second generation web (Web 2.0) technologies. However, since the development and use of this kind of technology is still at its early stages in the public sector, research about the use of Web 2.0 in this domain is still highly tentative and lacks theoretical underpinning. This paper reports the preliminary findings of an in-depth case study in the United Kingdom (UK) public sector, which explore the application of Web 2.0 technologies in the local government authority (LGA). The findings elicited from the case study offer an insight into information systems (IS) evaluation criterions and impact factors of Web 2.0 from both a practical setting and an internal organisational perspective. This paper concludes that a combined analysis of the evaluation and impact factors rather than a singular approach would better assist the decision making process that leads to effective application of Web 2.0 technologies. It also highlights the significant impact and perceived effect of adoption of such technologies
An Approach to Transform Public Administration into SOA-based Organizations
Nowadays, Service-Oriented Architectures (SOA) is widely spread in private organizations. However, when transferring this knowledge to Public Administration, it is realized that it has not been transformed in terms
of its legal nature into organizations capable to operate under the SOA paradigm. This fact prevents public
administration bodies from offering the efficient services they have been provided by different boards of
governments. A high-level framework to perform this transformation is proposed. Taking it as starting
point, an instance of a SOA Target Meta-Model can be obtained by means of an iterative and incremental
process based on the analysis of imperatives and focused on the particular business context of each local public administration. This paper briefly presents a practical experience consisting in applying this process
to a Spanish regional public administration.Junta de AndalucĂa TIC-578
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