Towards Intelligent Support of Workflows

In order to support business processes in a dynamically changing environment, workflow management systems are required to flexibly react to changes in the organization of work. We propose the notion of intelligent support for workflows by enhancing an existing workflow management system with three different concepts. First, agents are empowered to adapt the pre-planned workflows to their case-specific situation. Second, a recommender system presents to the agents the operations favorable in their current work situation. Finally, process histories are analyzed in order to make the implicit process knowledge explicitly available for further reuse

Adaptive Process Management in Cyber-Physical Domains

The increasing application of process-oriented approaches in new challenging cyber-physical domains beyond business computing (e.g., personalized healthcare, emergency management, factories of the future, home automation, etc.) has led to reconsider the level of flexibility and support required to manage complex processes in such domains. A cyber-physical domain is characterized by the presence of a cyber-physical system coordinating heterogeneous ICT components (PCs, smartphones, sensors, actuators) and involving real world entities (humans, machines, agents, robots, etc.) that perform complex tasks in the “physical” real world to achieve a common goal. The physical world, however, is not entirely predictable, and processes enacted in cyber-physical domains must be robust to unexpected conditions and adaptable to unanticipated exceptions. This demands a more flexible approach in process design and enactment, recognizing that in real-world environments it is not adequate to assume that all possible recovery activities can be predefined for dealing with the exceptions that can ensue. In this chapter, we tackle the above issue and we propose a general approach, a concrete framework and a process management system implementation, called SmartPM, for automatically adapting processes enacted in cyber-physical domains in case of unanticipated exceptions and exogenous events. The adaptation mechanism provided by SmartPM is based on declarative task specifications, execution monitoring for detecting failures and context changes at run-time, and automated planning techniques to self-repair the running process, without requiring to predefine any specific adaptation policy or exception handler at design-time

Towards a New Dimension in Clinical Information Processing (Keynote)

Process-oriented information systems can be very valuable for the clinical personnel since they may actively support the processes in a hospital. By offering tasks right in time and when all information is available to perform them, and by obeying deadlines and other time constraints, it reduces the administrative overhead. Today’s WF technology is still too limited in order to be broadly applicable in this scenario. However, research in WF technology is making quick progress. In the foreseeable future one can expect very powerful WfMS to appear at the market place, offering a powerful platform for implementing process-oriented information systems, also in the clinical domain. This paper sketches the ADEPT WfMS prototype, which is among the functionally most powerful WfMS and proves that one can really build systems of this kind which offer all this functionality within one system

Enterprise engineering using semantic technologies

Modern Enterprises are facing unprecedented challenges in every aspect of their businesses: from marketing research, invention of products, prototyping, production, sales to billing. Innovation is the key to enhancing enterprise performances and knowledge is the main driving force in creating innovation. The identification and effective management of valuable knowledge, however, remains an illusive topic. Knowledge management (KM) techniques, such as enterprise process modelling, have long been recognised for their value and practiced as part of normal business. There are plentiful of KM techniques. However, what is still lacking is a holistic KM approach that enables one to fully connect KM efforts with existing business knowledge and practices already in IT systems, such as organisational memories. To address this problem, we present an integrated three-dimensional KM approach that supports innovative semantics technologies. Its automated formal methods allow us to tap into modern business practices and capitalise on existing knowledge. It closes the knowledge management cycle with user feedback loops. Since we are making use of reliable existing knowledge and methods, new knowledge can be extracted with less effort comparing with another method where new information has to be created from scratch

Clinical Workflows - The Killer Application for Process-oriented Information Systems?

There is an increasing interest in changing information systems to support business processes in a more direct way. Workflow technology is a very interesting candidate to achieve this goal. Hence the important question arises, how far do we get using this technology. Is its functionality powerful enough to support a wide range of applications or is it only suitable for rather simple ones? And, if the latter is the case, are the missing functions of the “just to do” type or are more fundamental issues addressed? The paper uses the clinical domain to motivate and to elaborate the functionality needed to adequately support an advanced application environment. It shows that workflow technology is still lacking important features to serve this domain. The paper surveys the state of the art and it presents solutions for some issues based on the concepts elaborated in the ADEPT project

Compliance flow: an intelligent workflow management system to support engineering processes

This work is about extending the scope of current workflow management systems to support engineering processes. On the one hand engineering processes are relatively dynamic, and on the other their specification and performance are constrained by industry standards and guidelines for the sake of product acceptability, such as IEC 61508 for safety and ISO 9001 for quality. A number of technologies have been proposed to increase the adaptability of current workflow systems to deal with dynamic situations. A primary concern is how to support open-ended processes that cannot be completely specified in detail prior to their execution. A survey of adaptive workflow systems is given and the enabling technologies are discussed. Engineering processes are studied and their characteristics are identified and discussed. Current workflow systems have been successfully used in managing "administrative" processes for some time, but they lack the flexibility to support dynamic, unpredictable, collaborative, and highly interdependent engineering processes. [Continues.