AI for IT Operations (AIOps) on Cloud Platforms: Reviews, Opportunities and Challenges

Artificial Intelligence for IT operations (AIOps) aims to combine the power of AI with the big data generated by IT Operations processes, particularly in cloud infrastructures, to provide actionable insights with the primary goal of maximizing availability. There are a wide variety of problems to address, and multiple use-cases, where AI capabilities can be leveraged to enhance operational efficiency. Here we provide a review of the AIOps vision, trends challenges and opportunities, specifically focusing on the underlying AI techniques. We discuss in depth the key types of data emitted by IT Operations activities, the scale and challenges in analyzing them, and where they can be helpful. We categorize the key AIOps tasks as - incident detection, failure prediction, root cause analysis and automated actions. We discuss the problem formulation for each task, and then present a taxonomy of techniques to solve these problems. We also identify relatively under explored topics, especially those that could significantly benefit from advances in AI literature. We also provide insights into the trends in this field, and what are the key investment opportunities

Time-varying graph representation learning via higher-order skip-gram with negative sampling

Representation learning models for graphs are a successful family of techniques that project nodes into feature spaces that can be exploited by other machine learning algorithms. Since many real-world networks are inherently dynamic, with interactions among nodes changing over time, these techniques can be defined both for static and for time-varying graphs. Here, we show how the skip-gram embedding approach can be generalized to perform implicit tensor factorization on different tensor representations of time-varying graphs. We show that higher-order skip-gram with negative sampling (HOSGNS) is able to disentangle the role of nodes and time, with a small fraction of the number of parameters needed by other approaches. We empirically evaluate our approach using time-resolved face-to-face proximity data, showing that the learned representations outperform state-of-the-art methods when used to solve downstream tasks such as network reconstruction. Good performance on predicting the outcome of dynamical processes such as disease spreading shows the potential of this method to estimate contagion risk, providing early risk awareness based on contact tracing data. Supplementary information: The online version contains supplementary material available at 10.1140/epjds/s13688-022-00344-8